ON-related vent...

[phoenixrising]

I just have to vent a bit so I can let this go.

I have an Old Navy card that I use for all my purchases from the Gap brands. I am, for whatever reason, unable to get on the website to pay my bill, which is annoying because I opted for paperless billing, so I can't even send them a check. I decided to give it a few days, but today I finally decided to try to call and pay online. Well, their online system is SO ANNOYING. It's one of those voice-activated ones, and it was driving me nuts to make my way through all the menus to get my payment in.

ALSO, I have a $20 reward that I wanted to use with an online Gap Friends order, and I feel like it is being held hostage because I can't get on the website to get the code! I tried to make my way through their menus on the phone call to get to someone who could tell me the code, but I finally got frustrated, hung up, and cancelled my entire Gap order (one item of which had been cancelled by them because it had become out of stock while I was trying to get this whole thing figured out).

Okay, thanks for reading...I feel better now. It's not like I needed any of the stuff I was ordering, but I was excited because it was going to be a great deal. Gap/ON, you have failed me today.

[xokell2]

I have had issues with their customer service too and i agree, their phone line sucks

[mae141]

I switched back to getting the paper bills with them. I'm all about going green, but they are really annoying with their website and rewards. They just seem to make things way more difficult then they need to be.

[natablue]

I have a gap card, and pay it through mycheckfree.com. You get an e-version of your bill, and you can set up advance payments. I also pay my Macy's, American Express and electric bills through mycheckfree. It couldn't be easier.

[phoenixrising]

Interesting...thanks! When I had a Wells Fargo account, I used their online billpay, but with my credit union, you have to pay a monthly fee to do that. I may have to check that out.

[sunshine608]

Aug 10, 2012 10:38:54 GMT -5 natablue said:

I have a gap card, and pay it through mycheckfree.com. You get an e-version of your bill, and you can set up advance payments. I also pay my Macy's, American Express and electric bills through mycheckfree. It couldn't be easier.

I use this as well and love it. Never had a problem( knock on wood).

[kris356]

Aug 10, 2012 11:41:31 GMT -5 sunshine608 said:

Aug 10, 2012 10:38:54 GMT -5 natablue said:

I have a gap card, and pay it through mycheckfree.com. You get an e-version of your bill, and you can set up advance payments. I also pay my Macy's, American Express and electric bills through mycheckfree. It couldn't be easier.

I use this as well and love it. Never had a problem( knock on wood).

Another fan! I have been using mycheckfree.com for at least 10 years. Never had an issue.