Today's Episode of: The Customer is NOT always right

[lurkingdobalina]

I've had two doozies lately.

1. Woman asked for cheddar cheese on her pastrami sandwich. (gross, btw)  Counter says "Sorry, Miss we don't have any cheese."
' Lady says "You just gave the guy ahead of me cheese.  I want cheese on my sandwich."  Counter guy says "No, Miss, we don't serve cheese here.  I can give you horseradish if you'd like."  Woman starts screaming in a Southern accent:  I want cheese! Put some damn cheese on my sandwich!!!

At this point I can hear her from my office, so I head out.   I say "Can I help you?"  She smirks, smirks! at my counter guy and says "Won't you tell him to give me some cheese?.  I look at counter guy.  She says before I say anything..."I think he's a racist"  Now, the guy on the counter has worked with me for oh, ten? fifteen years?  He's no racist.  Also, he's originally from Ecuador, so he's not white like this lady is. 

ROTFL, I almost lost it.   I said we don't have any cheese.  She says, I SAW you give the guy in front cheese.  I'm like, nope, didn't happen.  She starts screaming again, and my regulars in line are laughing at her now.   She finally storms out.  



2.  Crazy letter writing lady wrote me again to say I was violating her freedom of speech by closing at 3pm on Friday.  Damn Constitution.


EDIT:  Deli is a Kosher deli.  No cheese or dairy in the whole place.  Rabbi comes by a few times a year to make sure.  

[redheadbaker]

Mar 15, 2016 10:11:03 GMT -5 lurkingdobalina said:

2.  Crazy letter writing lady wrote me again to say I was violating her freedom of speech by closing at 3pm on Friday.  Damn Constitution.

LOLWHUT?

[mrsd2006]

People are cray cray. I don't think I'll ever have another job where I have to deal with the general public on a regular basis.

[Velar Fricative]

REVERSE RACISM!!!!1!!1!!!

[lurkingdobalina]

Mar 15, 2016 10:18:26 GMT -5 1234FIF! said:

Mar 15, 2016 10:11:03 GMT -5 lurkingdobalina said:

I've had two doozies lately.

1. Woman asked for cheddar cheese on her pastrami sandwich. (gross, btw)  Counter says "Sorry, Miss we don't have any cheese."
' Lady says "You just gave the guy ahead of me cheese.  I want cheese on my sandwich."  Counter guy says "No, Miss, we don't serve cheese here.  I can give you horseradish if you'd like."  Woman starts screaming in a Southern accent:  I want cheese! Put some damn cheese on my sandwich!!!

At this point I can hear her from my office, so I head out.   I say "Can I help you?"  She smirks, smirks! at my counter guy and says "Won't you tell him to give me some cheese?.  I look at counter guy.  She says before I say anything..."I think he's a racist"  Now, the guy on the counter has worked with me for oh, ten? fifteen years?  He's no racist.  Also, he's originally from Ecuador, so he's not white like this lady is. 

ROTFL, I almost lost it.   I said we don't have any cheese.  She says, I SAW you give the guy in front cheese.  I'm like, nope, didn't happen.  She starts screaming again, and my regulars in line are laughing at her now.   She finally storms out.  



2.  Crazy letter writing lady wrote me again to say I was violating her freedom of speech by closing at 3pm on Friday.  Damn Constitution.

Say what now?

I know.  Every other day we are open for dinner but Friday we close early, and we're not open on the weekends.  It's a Kosher deli near Wall Street, what do people think is happening here?  It's from the same lady who wants her emotional support bichonne allowed in my restaurant.  There are a metric ton of crazy people here.

[lurkingdobalina]

Mar 15, 2016 10:18:25 GMT -5 Velar Fricative said:

REVERSE RACISM!!!!1!!1!!!

I do not believe the South shall rise again if these are the apples falling from their trees.  Lady was thick headed.

[wambam]

Wait, why would a sandwich shop not serve cheese?

Not the point, I know.

ETA: I see now that it's Kosher.

[elleblue]

People are so weird.

And lol @ crazy letter writing lady saying you are violating her freedom of speech by closing at 3pm on Fridays. Lol forever.

[elleblue]

Mar 15, 2016 10:22:57 GMT -5 wambam said:

Wait, why would a sandwich shop not serve cheese?

Not the point, I know.

To keep Kosher. 

[ECB]

Mar 15, 2016 10:22:57 GMT -5 wambam said:

Wait, why would a sandwich shop not serve cheese?

Not the point, I know.

ETA: I see now that it's Kosher.

I was wondering the same thing until I got to that tidbit.  LOL.

[lurkingdobalina]

Mar 15, 2016 10:22:57 GMT -5 wambam said:

Wait, why would a sandwich shop not serve cheese?

Not the point, I know.

ETA: I see now that it's Kosher.

People forget, or don't know and ask for cheese all the time.  It's ok, no big deal we say we're Kosher, most New Yorkers are like, oh, ok.  We're polite, we understand cheese on sandwiches is a tasty thing that people like, we just happen not to do it.  We only get snarky when you insist the man in front of you got cheese on his Rueben and we are somehow discriminating against you by not giving you cheese we don't have.  I pay more than $1,000/year to make damn sure there is no dairy on that line. 

[Velar Fricative]

Mar 15, 2016 10:22:57 GMT -5 wambam said:

Wait, why would a sandwich shop not serve cheese?

Not the point, I know.

ETA: I see now that it's Kosher.

And besides, yummy pastrami from a Jewish deli needs nothing more! Mmmmmmmm

[mbcdefg]

Mar 15, 2016 10:11:03 GMT -5 lurkingdobalina said:

2.  Crazy letter writing lady wrote me again to say I was violating her freedom of speech by closing at 3pm on Friday.  Damn Constitution.

Poor Christians. Always so persecuted. 

[downtoearth]

I too have jumped to the conclusion that reverse racism happens when I don't get my cheese.

And the constitution does say that I have a right to my pastrami on rye on Fridays. I think it's like the 29th Amendment, right?

[pixy0stix]

People are crazy.

[ttt]

Mar 15, 2016 10:22:00 GMT -5 lurkingdobalina said:

Mar 15, 2016 10:18:26 GMT -5 1234FIF! said:

Say what now?

I know.  Every other day we are open for dinner but Friday we close early, and we're not open on the weekends.  It's a Kosher deli near Wall Street, what do people think is happening here?  It's from the same lady who wants her emotional support bichonne allowed in my restaurant.  There are a metric ton of crazy people here.

Working retail in Manhattan was a massive education in how many crazy people there are in this world. People are just so, so weird. 

Please keep sharing your stories here because they are hilarious! 

[laurenpetro]

Mar 15, 2016 10:22:00 GMT -5 lurkingdobalina said:

Mar 15, 2016 10:18:26 GMT -5 1234FIF! said:

Say what now?

I know.  Every other day we are open for dinner but Friday we close early, and we're not open on the weekends.  It's a Kosher deli near Wall Street, what do people think is happening here?  It's from the same lady who wants her emotional support bichonne allowed in my restaurant.  There are a metric ton of crazy people here.

lol. what ever happened with that?

[wambam]

What I learned today: pastrami is beef, not pork.

The more you know...

[greeneggs]

Mar 15, 2016 10:30:25 GMT -5 mbcdefg said:

Mar 15, 2016 10:11:03 GMT -5 lurkingdobalina said:

2.  Crazy letter writing lady wrote me again to say I was violating her freedom of speech by closing at 3pm on Friday.  Damn Constitution.

Poor Christians. Always so persecuted. 

But she probably is totally fine with ChikFilA and Hobby Lobby closing on Sundays so their employees can go to church.  

[lurkingdobalina]

Mar 15, 2016 10:36:58 GMT -5 greeneggs said:

Mar 15, 2016 10:30:25 GMT -5 mbcdefg said:

Poor Christians. Always so persecuted. 

But she probably is totally fine with ChikFilA and Hobby Lobby closing on Sundays so their employees can go to church.  

Sunday I get mani/pedis.  It's like church.

[lurkingdobalina]

Mar 15, 2016 10:36:15 GMT -5 laurenpetro said:

Mar 15, 2016 10:22:00 GMT -5 lurkingdobalina said:

I know.  Every other day we are open for dinner but Friday we close early, and we're not open on the weekends.  It's a Kosher deli near Wall Street, what do people think is happening here?  It's from the same lady who wants her emotional support bichonne allowed in my restaurant.  There are a metric ton of crazy people here.

lol. what ever happened with that?

I now have a letter from the board of health clarifying their rules hung inside the front window.  I never said anything, just hung up the sign (next to my A) and carried on.

[lurkingdobalina]

Mar 15, 2016 10:36:58 GMT -5 greeneggs said:

Mar 15, 2016 10:30:25 GMT -5 mbcdefg said:

Poor Christians. Always so persecuted. 

But she probably is totally fine with ChikFilA and Hobby Lobby closing on Sundays so their employees can go to church.  

My favorite ramen place is only open tues-thurs from 11-2.   THAT is the real crime.

[josieposy]

You should put up a sign like the Billy Goat Tavern or something.

NO CHEESE

[AJL]

Totally unrelated, sort of, but lurkingdobalina, does your deli ship? We have ZERO kosher delis in Austin (not a surprise) but we also have NO NY Kosher style delis. I know a lot of delis will ship their kosher meats. Does yours? If it does, I'd LOVE to order from you for my DH, my Brooklyn Jew. Feel free to PM me.

[greeneggs]

Mar 15, 2016 10:39:55 GMT -5 lurkingdobalina said:

Mar 15, 2016 10:36:58 GMT -5 greeneggs said:

But she probably is totally fine with ChikFilA and Hobby Lobby closing on Sundays so their employees can go to church.  

My favorite ramen place is only open tues-thurs from 11-2.   THAT is the real crime.

That's cruel and unusual punishment. You should inform then that your Constitutional right to tasty noodles is being denied.

[Cicero]

At least she wasn't demanding a hot ham and Swiss? Seriously though, why would you want cheese on pastrami?

[2curlydogs]

Mar 15, 2016 10:52:09 GMT -5 Cicero said:

At least she wasn't demanding a hot ham and Swiss? Seriously though, why would you want cheese on pastrami?

Why WOULDN'T you? Little bit of provolone? With some deli mustard?Mmmmmm.

The cheddar is stupid though. Philistine.

[lg28]

I love cheese on a sandwich and even I wouldn't put cheese on pastrami.

Now I really want pastrami.

[isabel]

I'm lol'ing at the lady insisting the guy ahead of her got cheese on his sandwich. What a loon.

[fumbalina]

When I worked retail grocery I was told it was illegal for our store to close on Easter more than once. The same people would then ask what national chain we belonged to, and thought the people that worked there were just confused. These people often said things about our stockholders although we were a family owned private company.

My most interesting experience was a lady who said this chicken is bad, it is supposed to be a ham. Other things I learned from customers included turkeys are male chickens, pork is the bottom half of a cow, and there are grass-fed chickens.