I've been a customer of Elizabeth & Clarke clothing subscription services for about 2 years. I put the account on hold last year (June) and said I hoped to start back the 2nd quarter of the next year. I ended the sentence with "hopefully." I never contacted them to start back...
Would you believe they charged my card this morning for the April 1 shipment? I am floored.
I reached out to them and their only solution is to offer me a credit....uh, no.
I am just floored seeing as how their customer service has always been really good in the past.
Post by estrellita on Mar 17, 2016 18:51:06 GMT -5
I'm not sure where you have the card through but our process is fairly easy and if the company doesn't send anything back showing it's somehow your fault, you should get your money back. Give them all the info you can. Doesn't hurt to at least try, the worst that will happen is that they will decide to take the credit away.
It's a company that makes basic their own basic tops. They are usually black, white, gray or cream. They design 4 shirts owe quarter and you purchase some depending on what level package subscription you have. I usually used them for work clothes.
Post by luv2rn4fun on Mar 17, 2016 21:04:10 GMT -5
So frustrating and disappointing I hope you are able to dispute with your credit card and get a refund. That is horrible customer service...clearly an error on their part and something easily fixed. AND, maybe you would have used them in the future but if I were the customer in this situation they would have lost my business, n it because if the initial mistake but because of how they are handling it. ((Hugs))
So I sent them an email yesterday saying the credit was not sufficient. I also referenced that I still had the original email that showed "hopefully" at the end of the sentence. They sent me an email back this morning saying they were processing a refund.
I'm glad they are correcting it. I just hate that they could have just made it right the first time....oh, well. At least it's getting resolved! I WAS going to go to my bank about it this morning and now I don't have to. Granted, it could take 10 days for the refund to show so I'll be watching
So I sent them an email yesterday saying the credit was not sufficient. I also referenced that I still had the original email that showed "hopefully" at the end of the sentence. They sent me an email back this morning saying they were processing a refund.
I'm glad they are correcting it. I just hate that they could have just made it right the first time....oh, well. At least it's getting resolved! I WAS going to go to my bank about it this morning and now I don't have to. Granted, it could take 10 days for the refund to show so I'll be watching
Good update! I wonder if the first customer service rep was new and just thought they only ever did credits