Amazon Book Question

[snshne322]

I preordered a copy of The Raven King last month.  I just got a notification that my order will be delayed and there is no known ETA.  I'm going to go pick up a copy at B&N on my lunch break, but I'm kind of ticked that it was supposed to be delivered today (I have Prime)  I'm sure that I will have to pay more for it at B&N and I'd really rather have a physical copy than Kindle in this instance.  I hoping to see Maggie next month and get it autographed. 

Is there anything worth requesting from Amazon?  I feel like I should have been notified a couple days ago that it wasn't going to shipped if they're offering a release day guarantee.  Not only that, I chatted with a representative this morning when I still didn't have a shipping notification who told me that it was being prepped for shipment and since I'm close to a facility, it's like that it will be same day.

I know in the long run it will have cost me nothing since I can cancel, but I'm now paying more for a new copy and the communication was poor.  I already have Prime so I didn't pay any shipping.  I hear great things about their customer service so I'm kind of bummed it ended up this way.

[aurora]

It would have been nice if they had notified you earlier, but my guess is they're not obligated to do anything more than not charge you for the book you didn't get.

That said, I've also heard great things about Amazon's customer service in general. You could always ask for a discount on your next Prime membership or a small credit to your account for the hassle. The worst they can say is no.

[snshne322]

Ultimately, I think you're right.

I don't want to get something for nothing or have that attitude, really. And I don't want to get all indignant about a book. I've had time to reflect and realize that at least I'm not being charged for it!

[susiebw]

And you might still get it today anyway! Same day shipping is an amazing thing. We still have two day (occasionally next day if I order early), and I never order anything that's not Prime because I hate waiting! I hope you get it today!

[snshne322]

Apr 26, 2016 14:18:41 GMT -5 susiebw said:

And you might still get it today anyway! Same day shipping is an amazing thing. We still have two day (occasionally next day if I order early), and I never order anything that's not Prime because I hate waiting! I hope you get it today!

I won't be getting it today.  I spoke to customer service before I got the notification that it wouldn't be ready.  Sorry if I wasn't clear.

Either way, I have a copy (from B&N)and I'm on chapter 3!

[polarbearfans]

If it doesn't come today I would ask for the difference between Amazon pricing and b&n pricing. Or a free month of two of prime. I have a few books on pre-order right now and would be upset if they didn't come release day. Normally I don't bother and go to the store at opening, but it isn't always easy to get out with the baby and I wouldn't be able to read until night anyway.