Not sure if I'm understanding. But sometimes the top part becomes separated from the bottom and you have to kinda squeeze them back together (with the cap on). That has happened to me a few times and it prevented anything from coming out when I turned the bottom thingy. I don't know if that's actually your problem though.
ETA: also when I first got it I had to click it a bunch of times before anything came out at all.
Post by cransplash on Sept 4, 2012 16:45:17 GMT -5
sasky- no, the item is still totally intact (just got it today), but when I tried to click, the product isn't coming out despite numerous turns/clicks...
eta: Do I need to turn/click with the product upside down (so the product gravitates to the spongey-thingy) or does this not matter?
Post by NachoProblem on Sept 4, 2012 16:56:01 GMT -5
I've had two of these, and I never turned it upside down while clicking. But it did have to click for a long time before product came out the first time... I think over 20 clicks or something?