RP from ML- Disneyland Ticket problem

[AHappierHour]

ChampagneGrin Avatar ChampagneGrin
Senior Member
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24 minutes ago
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We took my kids to the parks for my daughters birthday. My MIL called the park and bought our tickets as a gift to us. They were 2 day park hoppers. The tickets were mailed to our house. We got there yesterday when the park opened and when they scanned the tickets they came up invalid. Thank god I had the envelope and invoice with me when I went to the box office and they were able to find her order in the computer and issued us new tickets.

The new tickets were for 2 sets one 1 day park hoppers and the new tickets said complementary. The box office could not figure out why our tickets weren't scanning right. All the numbers were matching up and this was their fix. 40 mins later we got into the park.

My problem is when we were leaving on day 2 H says see how much it would be to upgrade for passes ( YAY!!!! ) I take the tickets to group sales/passes and they treated me so bad. They saw our tickets and said because they said complementary they had no value. I showed them the invoice and explained what happened and they said sorry you can't upgrade these, you didn't pay for them. They were free. I asked them to please look up the invoice in the computer and read the notes. She said no I can't do that because your name is MIL's name. I explain the address they were sent to was my address and showed her my ID and she said sorry I can't speak to you.

I felt the whole time she talked to me she treated me if I was liar and trying scam her. Now I have to fight with CS to get them to fix this problem and hope they give us the discount on the passes. This has totally being frustrating and disappointing because gosh I would have loved to end out trip by surprising my kids with passes. Instead they got a pissed off Mom.

What else can I do? What should I ask for when I speak to them? Any info will be so helpful.


Read more: pandce.proboards.com/thread/550838/disneyland-ticket-problems-long#ixzz4JRR7XqTR

[alleinesein]

Guest relations should be able to fix this for you.

Did you happen to make note of the names of the CMs who were 'helping' you? If you it really helps to have dates, times and names when you contact Guest Relations.

We had an issue a few years back with an unhelpful CM at DCA. My mom was trying to buy an item and the retail location was understaffed. After waiting in line for 45 minutes she just gave up and decided not to buy the item. We popped into Guest Relations to let them know what was going on and to have them contact the MOD for the park and the CM was rude and very unhelpful (Holly said that 'she couldn't do anything about it' which was total BS since I knew that the MOD needed to be notified b/c I was also a CM!). Mom wrote a letter and included names, dates and times and a few weeks later the item she was trying to buy showed up with an apology letter.

Every time we have contacted Guest Relations with an issue they have either responded via letter or by phone call. The people who handle the guest complaints and recovery want to make things right. Your issue should be a no-brainer since you can provide receipts and you want to give them more money!

If you are planning on doing this in person ask to speak with a supervisor and go from there.

[Deleted]

I'm sorry that happened! I hope you get it fixed. Yay for annual passes!

[pagas]

Talk to Guest Relations. We had an issue with a ticket at DLR once and spent nearly an hour trying to get it fixed. They sent us a half dozen use anywhere FPs for our troubles.

[AHappierHour]

We are still trying to get it all sorted out. My MIL called the business number on the invoice and the parks ticket sales everyday last week. The business office it just rang and rang. The ticket sales said sorry keep calling that number and someone will get back to us. She said they were super busy because it was a holiday weekend. Someone from the business office called her back on Friday and said he see's our order in the computer and doesn't understand why we had such a problem with them and that he was going to look into it.

At this point I'm hoping it will be fixed the end of month. They don't seem to be moving so fast. I'm bummed because we already missed the 1st AP week.