UPDATED IN OP: I received a duplicate order from Nordstrom

[flex]

I appreciate all the input. There was a gap of two months between my original order and the one I got today.

I wasn't kidding about the Google part, but I was kidding about selling it on here. It's no bueno to try to sell stuff here, so yeah...

I'm on hold with Nordstrom right now to see what they'd like for me to do with the watch, and they're saying I'll be on hold for 15 minutes--the chat will take 30 minutes.

[Deleted]

I would 100 percent keep it given that it is legal. I would NOT sell it, I would probably give it as a gift to a friend or family member.

[piratequeen]

Sept 16, 2016 18:38:12 GMT -5 hazelden said:

You already have the receipt - return it to Nordstrom and get a full refund. They don't know you have two.

*Sits next to Hazelden*
This is what I'd do . . . .Hand basket for 2 please

[flex]

Holy hell this Muzak is killing me. lol

[Eagles]

Sept 16, 2016 18:38:12 GMT -5 hazelden said:

You already have the receipt - return it to Nordstrom and get a full refund. They don't know you have two.

No.

[flex]

I'm not going to try to get a refund. And I won't try to sell it. Still on hold with Nordstrom, so if they tell me to keep it, I'm going to pass my good fortune on to someone else as a gift.

[Deleted]

Sept 16, 2016 18:56:02 GMT -5 piratequeen said:

Sept 16, 2016 18:38:12 GMT -5 hazelden said:

You already have the receipt - return it to Nordstrom and get a full refund. They don't know you have two.

*Sits next to Hazelden*
This is what I'd do . . . .Hand basket for 2 please

seating for 3?

While I wouldn't do anything illegal (I'm way to afraid of jail - lol) this I wouldn't bat an eye at.

[Deleted]

True story...
Last year, the Pier One box order contained my stuff, plus this gorgeous table runner that I had been eyeing all fall. Boy, I wanted to keep that $$ mistake. But I returned the table runner, honestly kind of puffed up that I was "doing the right thing". Get this - the clerk didn't even tell me thank you! What is it with store clerks not giving adulations???

[flex]

Sept 16, 2016 19:04:43 GMT -5 HRH Queen Dick I, Orphan said:

Thanks for the update Flex. I'm glad to see you haven't completely lost your mind.

I haven't lost all of my mind...at least not today.

[flex]

Well now I'm talking to Jennifer. She's just as confused as I am, and she even apologized. LOLz

[kadams767]

Sept 16, 2016 19:06:08 GMT -5 RexManningDay said:

I just don't really care what someone else does in this situation. I would probably contact Nordstrom, but I doubt it's hurting their bottom line or anything.

Um, stuff like this definitely impacts bottom line and pricing.  Do you think the store just eats the cost of lost merchandise and doesn't pass that along to the consumer?  Retail shrink is a big issue for stores and it directly impacts the store, its employees and its customers.

[CloudBee]

About 5 yrs ago I posted on the original MM about how I ordered onion powder from Amazon. They accidentally sent me 36 bottles of it, and would not let me return the stuff. Everyone kept telling me to donate it to a homeless shelter. I was too lazy, and eventually started handing it out to friends when they came to visit. LOL.

[Deleted]

Sept 16, 2016 19:10:36 GMT -5 CloudBee said:

About 5 yrs ago I posted on the original MM about how I ordered onion powder from Amazon. They accidentally sent me 36 bottles of it, and would not let me return the stuff. Everyone kept telling me to donate it to a homeless shelter. I was too lazy, and eventually started handing it out to friends when they came to visit. LOL.

Lolll. This is me with the zucchini that keeps growing and growing.

I don't want to see another zucchini for the rest of my life.

[felicity]

I can't believe multiple people seem to be seriously suggesting she return one for a full refund.

[WOUNDTIGHT]

Sept 16, 2016 19:13:10 GMT -5 felicity said:

I can't believe multiple people seem to be seriously suggesting she return one for a full refund.

What? As long as I benefit, I don't care how my actions affect other people. Plus it shows I'm one of the cool kids.

[gennyu]

Sept 16, 2016 18:26:54 GMT -5 miso said:

For those of you who say you'd try to return it or at least notify Nordstrom of the error, what is your thinking, given that keeping it is lawful?

Is your own personal moral code guiding you above the law?

Do you look down upon those who choose to keep the merchandise?

I would likely keep it out of sheer laziness. Why should I be inconvenienced by someone else's mistake?

Mostly what pagas said...it would never occur to me to Google the law. I would contact Nordstrom, explain the situation, and let them take the lead.

[sapphireblue]

I would probably call Nordstrom, but I could definitely see myself putting the package to the side, planning to deal with it later, and then finding it again two months later.

I don't think it's okay to actually return it and try to get a refund though.

[CloudBee]

Sept 16, 2016 19:13:07 GMT -5 @ygmg said:

Sept 16, 2016 19:10:36 GMT -5 CloudBee said:

About 5 yrs ago I posted on the original MM about how I ordered onion powder from Amazon. They accidentally sent me 36 bottles of it, and would not let me return the stuff. Everyone kept telling me to donate it to a homeless shelter. I was too lazy, and eventually started handing it out to friends when they came to visit. LOL.

Lolll. This is me with the zucchini that keeps growing and growing.

I don't want to see another zucchini for the rest of my life.

I hear you. I've started to pull summer crops to make room for a few last minute fall items. I went to pull our zucchini this morning, and couldn't. Because there are 3 more that have magically appeared overnight. I'm thrilled that the patty pan keeps coming. But the zucchini, man. My freezer is already full of zucchini chocolate chip and zucchini cranberry muffins. And we've had our fill of savory zucchini dishes, too. LOL. SaveSave

[MrsPotatohead]

Sept 16, 2016 19:13:10 GMT -5 felicity said:

I can't believe multiple people seem to be seriously suggesting she return one for a full refund.

me neither - keeping it might be ok (I wouldn't) but are you people serious with trying to get money from the company for this?! utter nonsense
Save

[flex]

Update in OP.

[MrsPotatohead]

Sept 16, 2016 19:10:23 GMT -5 kadams767 said:

Sept 16, 2016 19:06:08 GMT -5 RexManningDay said:

I just don't really care what someone else does in this situation. I would probably contact Nordstrom, but I doubt it's hurting their bottom line or anything.

Um, stuff like this definitely impacts bottom line and pricing.  Do you think the store just eats the cost of lost merchandise and doesn't pass that along to the consumer?  Retail shrink is a big issue for stores and it directly impacts the store, its employees and its customers.

I'm sorry, this is all I can think of when reading that lol


SaveSave

[Deleted]

Sept 16, 2016 19:10:23 GMT -5 kadams767 said:

Sept 16, 2016 19:06:08 GMT -5 RexManningDay said:

I just don't really care what someone else does in this situation. I would probably contact Nordstrom, but I doubt it's hurting their bottom line or anything.

Um, stuff like this definitely impacts bottom line and pricing.  Do you think the store just eats the cost of lost merchandise and doesn't pass that along to the consumer?  Retail shrink is a big issue for stores and it directly impacts the store, its employees and its customers.

It comes off your bottom line at inventory time. It's usually is not built into pricing. Your productivity may be reduced and CNE. But your hourly workers are normally scheduled via sales forecast, not direct operating results. So no, the impact is marginal if the company is in the black. I'm surprised shrink is so a large issue in your experience. Ours is receiving items properly and at the proper cost vs sale. Our inventory variance is usually 4-6% annually. It is what is is. 

[kadams767]

Sept 16, 2016 19:30:41 GMT -5 @lemonlover said:

Sept 16, 2016 19:10:23 GMT -5 kadams767 said:

Um, stuff like this definitely impacts bottom line and pricing.  Do you think the store just eats the cost of lost merchandise and doesn't pass that along to the consumer?  Retail shrink is a big issue for stores and it directly impacts the store, its employees and its customers.

It comes off your bottom line at inventory time. It's usually is not built into pricing. Your productivity may be reduced and CNE. But your hourly workers are normally scheduled via sales forecast, not direct operating results. So no, the impact is marginal if the company is in the black. I'm surprised shrink is so a large issue in your experience. Ours is receiving items properly and at the proper cost vs sale. Our inventory variance is usually 4-6% annually. It is what is is. 

If shrink continues to exceed expectations, though, eventually pricing and employee staffing will see the effects, no?  I'm not saying that one watch is having a huge impact, but the overall goal is always to limit shrink isn't it?

LOL to "my experience", which is at the store level during undergrad 14 years ago at this point.     I only know what they fed to us then, and yes, it was a big concern.  Though maybe it was just posturing by the company, who knows.  

[RoxMonster]

Wait. People think she should return one watch so she gets the one she is keeping for free? Really?

Glad it worked out, Flex.

[EloiseWeenie]

Our families live in different states, so for birthdays and Christmas, we get tons of Amazon boxes. A couple years ago, we got several Amazon boxes the week of my husband's birthday. We put all the boxes aside for his birthday. His family was coming to visit, so he'd open it all up when they were here. We finished dinner, and started handing him boxes, as our whole family was watching. Then, he opens a box of bras. He looked confused, and we all laughed our asses off. We just were randomly sent a box of bras. Unfortunately, they were like a 32B, and I'm a 36DD. I emailed Amazon and they gave me $5 to return it. What we really got a great memory.

Last Christmas, I ordered my daughter this big Minnie tsum tsum, but Target sent me Mickey. I chatted with CS, but they ended up doing literally nothing, so a few days later I called. The rep told me to keep Mickey and they'd overnight a Minnie.

If you wanted to give the watch as a gift, I'd just ask CS if I could keep it.

[Deleted]

Sept 16, 2016 19:35:41 GMT -5 kadams767 said:

Sept 16, 2016 19:30:41 GMT -5 @lemonlover said:

It comes off your bottom line at inventory time. It's usually is not built into pricing. Your productivity may be reduced and CNE. But your hourly workers are normally scheduled via sales forecast, not direct operating results. So no, the impact is marginal if the company is in the black. I'm surprised shrink is so a large issue in your experience. Ours is receiving items properly and at the proper cost vs sale. Our inventory variance is usually 4-6% annually. It is what is is. 

If shrink continues to exceed expectations, though, eventually pricing and employee staffing will see the effects, no?  I'm not saying that one watch is having a huge impact, but the overall goal is always to limit shrink isn't it?

LOL to "my experience", which is at the store level during undergrad 14 years ago at this point.     I only know what they fed to us then, and yes, it was a big concern.  Though maybe it was just posturing by the company, who knows.  

Shrink is mainly incorrectly received merchandise and theft. It should absolutely be a goal to reduce shrink as it is low hanging fruit. Training, write ups, and firings of employees who consistently mispick when fulfilling shipments would happen before the cost is passed along to the customer or employee hours are cut (normally you know which employee packed). I assume there's something bigger going on if they start altering staffing patterns and raising prices. But yes, there is always an impact to a company's bottom line when it comes to shrink but it's usually marginal. 

REGARDLESS, flex saved the company a few bucks and her karma point bucket is full for the week.