Just got off the phone with Jennifer at Nordstrom customer service: I'm going to affix the USPS label on the box and the postal worker will pick it up from my office Monday morning. Thank you for all the input everyone. : )
* * * * I ordered a spiffy watch in July from the Anniversary Sale. Arrived in the mail and I was totes happy with it.
Well guess what? I received a package at work this afternoon from Nordstrom. Me: "WTF? Is this a back order or something?" I opened it up--it's the same spiffy watch I ordered in July! I checked my account to make sure I haven't been charged for it, and I'm good. The order date shows 9/12/16.
Anyone wanna buy a spiffy watch? It retails at $230...I'll give you a good deal, plus I'll pay for shipping. lol I was kidding about this part of my post.
"Why would you ruin perfectly good peanuts by adding candy corn? That's like saying hey, I have these awesome nachos, guess I better add some dryer lint." - Nonny
I Googled "unordered merchandise" and this is what I found on the Federal Trade Commission website:
"Q. Am I obligated to return or pay for merchandise I never ordered? A. No. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift."
"Why would you ruin perfectly good peanuts by adding candy corn? That's like saying hey, I have these awesome nachos, guess I better add some dryer lint." - Nonny
FYI, I ordered a NorthFace rain jacket once, and in the box they had mistakenly grabbed two and sent them along. I brought it back to my Nordies because my friend convinced me they would most likely reward my honesty with a full refund. Someone at customer service just took it from me and said "oh, thanks." I'll be honest: I was disappointed. Cut to a couple of weeks later, and I got the double refund. So I would definitely recommend bringing it back to the store. You may get your own watch for free for it.
eta: based on the googled information that it would be legal to keep the watch, I'd return it to the store. Nordstroms' made a mistake. I couldn't in good conscience keep or sell something that wasn't mine.
For those of you who say you'd try to return it or at least notify Nordstrom of the error, what is your thinking, given that keeping it is lawful?
Is your own personal moral code guiding you above the law?
Do you look down upon those who choose to keep the merchandise?
I would likely keep it out of sheer laziness.
I can't keep something I didn't pay for unless it was a gift or I was told explicitly to keep it because that's the store policy on erroneous shipments. I was taught by nuns for twelve years. Catholic guilt is real.
For those of you who say you'd try to return it or at least notify Nordstrom of the error, what is your thinking, given that keeping it is lawful?
Is your own personal moral code guiding you above the law?
Do you look down upon those who choose to keep the merchandise?
I would notify Nordstrom because it is the right thing to do, I would never have researched the law. I am also extremely lazy and if Nordstrom made me do a ton of work (like having to return it in store,) I wouldn't do it. Nordstrom orders come with an easy sticker to return things with minimal effort on my part, it even gets picked up at my front door.
I had Nordstrom send me an extra shirt once, it retailed for $300 or something ridiculous. I called Nordstrom to let them know, stuck the sticker on the box and sent it back. I would never have thought to post on here to try and sell it, half because it seems like the wrong thing to do and half because that would take effort (lazy!)
I don't look down on people who choose to keep the merchandise, but it takes a couple minutes to make a phone call to try and do the morally right thing.
For those of you who say you'd try to return it or at least notify Nordstrom of the error, what is your thinking, given that keeping it is lawful?
Is your own personal moral code guiding you above the law?
Do you look down upon those who choose to keep the merchandise?
I don't know about moral authority and above the law and whatnot, I go by just bc you can doesn't mean you should. I'm not an angel by any stretch of the imagination but I would not be able to keep it wo calling the store or returning it. I would not care if I got an oh thanks, I do the right things for me, I don't expect praise for what my I think is the right thing to do.
I get the lazy thing though, that's why I buy books vice a library, I would never return them. I could tell you I wouldn't look down on someone for keeping it but I would mentally file that info about that person, it would not be in the positives for character assessment. I try not to judge but I do anyway.
I ordered a patio set from Sears two years ago. They delivered a completely different (and way better) set. We called and told them of the issue. They said they'd pick it up. Never did. We kept calling and eventually they just told us to keep it. Then they scheduled delivery for our original set. We called no less than FIVE times, each time it was "fixed." We cancelled the delivery each time we got the auto call. We cancelled it with the delivery people when they called the day prior. We cancelled when they called the morning of delivery. They delivered the damned set. I sold it and I didn't even feel a little bad.
Generally, if I can hang my hat on a law, regulation, or statute, I won't be opposed to the action.
There are, of course, laws that have been flat-out wrong, though, such as old laws re segregation, miscegenation, voting, immigration, abortion, yadda, yadda, yadda. In those cases, NOT following the law is morally correct.
I ordered a patio set from Sears two years ago. They delivered a completely different (and way better) set. We called and told them of the issue. They said they'd pick it up. Never did. We kept calling and eventually they just told us to keep it. Then they scheduled delivery for our original set. We called no less than FIVE times, each time it was "fixed." We cancelled the delivery each time we got the auto call. We cancelled it with the delivery people when they called the day prior. We cancelled when they called the morning of delivery. They delivered the damned set. I sold it and I didn't even feel a little bad.
This I would not feel bad about at all. One email to Nordstrom "hey I got two of these, want to send me a label and have ups pick it up?" Much less work. I have morals but there's only so far I'm going to go, I'm not packing up a patio set and bringing it back to them. To be fair I'm not bringing a watch back either, I order online so I don't have to go to stores. But I'll put it outside so ups can get it