Verizon sucks ass

[rikki]

They were supposed come for an installation on Wednesday between the hours of 8-5. I took a vacation day for this. They finally showed up at 7:30 and set up the equipment inside my apartment. He told me he just needed to run downstairs and flip a switch and it would be good to go. He then returned and said that he had gotten in a fist fight with someone in my basement and that they threw him out. He told me he would return the next morning to flip the switch and I would be good to go.

Thursday I arrived home from work and the flip had not been switched. I called and they told me it was a user error. I assured them it was not and that they needed to send someone out. They told me someone would be there Friday between 1-5.

Friday I took another 1/2 of a vacation day. They were to come by 5. At 6:30 I had to leave for dinner plans. They called at 7 to tell me they were there. I told them that I was sorry, but I wasn't there. They said they would set it up and it was ok I wasn't there. Of course when I got home Friday night it still didn't work.

I have been on the phone with them for 74 minutes this morning. The told me that they will come today between 1-5. I told them I was at work and this was not acceptable. I needed them to come after 5 and at a specific time. She put me on hold and then hung up.

Ready to explode.

[ssmjlm]

Time to send a nasty FB comment on their page.

[Deleted]

Yep. Sounds about right. I have them for cell and cable/internet service. The good thing is that I rarely have to call them. Less than once a yr. So, with that being said after you get over this hurdle you should need to bother with them for a long ass while.

[Roc A Bee]

Oh I'd be pissed too. Messages on fb and twitter would be happening.

[cahabalily]

Yep, their customer service is what turned me off to them. I ended up having to call the CEO's office to bitch to his poor secretary to have my issues resolved. I'm an Xfinity fan now, will never go back to Fios.

[mrsbro]

Their Business/Corporate side isn't much better. {sigh}

[wise_rita]

Sept 17, 2012 11:36:04 GMT -5 rikki said:

He then returned and said that he had gotten in a fist fight with someone in my basement and that they threw him out.

whut?

[Deleted]

You should post this entire story o their Facebook wall

[momof2boys]

He got in a fist fight in your building?! What?! Yeah, I would be calling higher up AND demanding compensation of some sort!

[rikki]

That is what he claimed. scm1011 was at my apartment when this was happening. I was trying to entertain and not lose my patience at the same time. I am not really sure who he was fighting with or what was going on.

As soon as I have everything set up I will be demanding something from customer service. I figured it is better to wait in case the saga continues and it takes even longer. The longer I wait, the more I want.

[blacksred]

yup frustrated message on twitter and fb will do the trip.

[pugz]

this is crazycakes, get em girl!

[gnomesweetgnome]

This seems so weird to me - I've had nothing but positive experience with Verizon's field techs/installers. It's their billing/customer service center that SUCKS every time we have to deal with them.

[beans]

i pretty much think all internet/cable providers suck. I had suck a headache getting shit set up after my move here, I was fighting with both AT&T and Time Warner. Ug I hate them all so much

[phunluvin82]

Sept 18, 2012 10:14:23 GMT -5 beans said:

i pretty much think all internet/cable providers suck. I had suck a headache getting shit set up after my move here, I was fighting with both AT&T and Time Warner. Ug I hate them all so much

Yes X1000. It's not just Verizon. I've had so so many stories like this with Cox cable as well and it's beyond frustrating.

Sorry Rikki, that sounds infuriating!