Nordstrom complaint

[cleo29]

That is annoying. Did I come in asking to exchange them? No, so give me a credit or money back on my card and leave me alone.

[bellalynn]

Yes. If an employee’s sale is retuned it gets taken out of their commission. It really sucks for the employees.

[egishere]

This happened to me there too. DH bought me a Burberry purse that I didn’t really want -too pricey and wasn’t my style. I got a Marc jacobs purse instead and some Kendra Scott earrings and then they put the remaining back on his card. I didn’t think the lady was going to let up on why I didn’t want a B.B. purse and she kept trying to sell me other equally as expensive purses. So annoying!

[zoomzoom]

As far as I know, only shoe salespeople earn commission. Weird...especially since you can return anything to any register.

[zoomzoom]

Jan 7, 2018 18:54:36 GMT -5 bellalynn said:

Yes. If an employee’s sale is retuned it gets taken out of their commission. It really sucks for the employees.

Not universally true.

[eb777888]

Jan 7, 2018 18:54:36 GMT -5 bellalynn said:

Yes. If an employee’s sale is retuned it gets taken out of their commission. It really sucks for the employees.

Tillie?

[eb777888]

I worked retail sales in my early 20's. Yes, returns did get taken out of my commission but it's just part of the job. It's going to happen.

[mom2twoboys]

I worked at Nordstrom in 2005 and if we got something returned it did come out of our commission and were encouraged to make another sale with the person. Also we were supposed to give the sales associate a heads up (if they were there) sothey could get the sale to make up for the lose.

[macmars45]

Jan 7, 2018 18:54:52 GMT -5 zoomzoom said:

As far as I know, only shoe salespeople earn commission. Weird...especially since you can return anything to any register.

My sister used to work at the jewelry counter and was purely commission.

[AHappierHour]

I worked there years ago and I think it was 3%

We also got an hourly rate which was a little better then min. Wage. But if our sales was less then our hourly rate we got paid our hourly. Does that make sense? This was also almost 20 years ago.

[puppylove64]

Jan 7, 2018 19:27:56 GMT -5 AHappierHour said:

I worked there years ago and I think it was 3%

We also got an hourly rate which was a little better then min. Wage. But if our sales was less then our hourly rate we got paid our hourly. Does that make sense? This was also almost 20 years ago.

So you got paid hourly or commission? Not commission on top of hourly?

[AHappierHour]

Jan 7, 2018 19:42:59 GMT -5 puppylove64 said:

Jan 7, 2018 19:27:56 GMT -5 AHappierHour said:

I worked there years ago and I think it was 3%

We also got an hourly rate which was a little better then min. Wage. But if our sales was less then our hourly rate we got paid our hourly. Does that make sense? This was also almost 20 years ago.

So you got paid hourly or commission? Not commission on top of hourly?

Correct

[thatgirl2478]

Jan 7, 2018 19:03:52 GMT -5 farmvillelover said:

Jan 7, 2018 18:54:36 GMT -5 bellalynn said:

Yes. If an employee’s sale is retuned it gets taken out of their commission. It really sucks for the employees.

But not the person who takes the return, right?

It depends on the store policies.


I worked the women's & jr's departments at jcp year (and years) ago. We were hourly + commissions.  When you made a sale, you used your employee# unless the customer said they were helped by someone else, then you used their # (we had a list of employee #'s by each register). Returns w/ a recipet from OUR store were supposed to be rung under the original employee # so it would count against that employee's commissions.  Returns from other stores or without recipets didn't count agains anyone's commission. But, since this was all entered by hand, it's not like you couldn't fudge it. I never did, but I know there were people who did.

[thatgirl2478]

It depends on the store policies.


I worked the women's & jr's departments at jcp year (and years) ago. We were hourly + commissions.  When you made a sale, you used your employee# unless the customer said they were helped by someone else, then you used their # (we had a list of employee #'s by each register). Returns w/ a recipet from OUR store were supposed to be rung under the original employee # so it would count against that employee's commissions.  Returns from other stores or without recipets didn't count agains anyone's commission. But, since this was all entered by hand, it's not like you couldn't fudge it. I never did, but I know there were people who did.

I wonder if it makes a diff that I bought it with a gift card?

I can't imagine that it would. That's basically the same as any other form of payment IMO. Who knows though. I think it's annoying that she was so intent on you exchanging them - unless she legitimately thought she was being helpfull - which come one just do what the customer wants!

[AHappierHour]

I don’t think the gift card mattered, I think she probably just really wanted a sale.

[ssmjlm]

This reminds me of the 90210 episode when Brenda was working at the boutique and the other sales lady kept taking all the sales for the commission.

[thelurkylulu]

Jan 7, 2018 19:07:32 GMT -5 macmars45 said:

Jan 7, 2018 18:54:52 GMT -5 zoomzoom said:

As far as I know, only shoe salespeople earn commission. Weird...especially since you can return anything to any register.

My sister used to work at the jewelry counter and was purely commission.

It depends on which department you work in. The majority of sales people at Nordstrom are strictly commission and yes, returns count against their commissions. My sister used to work for them and it was very cut throat. Their open ended return policy really sucks for the employees who work strictly on commission.

[alleinesein]

Does your Nordstrom not have a service bar on the first floor? I never return anything to a department. I just use the service bar for all returns.

[PeonyParty]

I was with Nordstrom for about 6 years, just left them this summer.
All departments are 100% commission except the beauty counters. Cosmetics is hourly plus a small commission (usually 3%). Commission percentage depends on the department- shoes is 10%, jewelry is 9%, most men’s departments are like 6.5%.
The return would go against the original sales persons commission but it is what it is with commission. Good work peers will usually try to “save” a sale, by returning the item but trying to get the customer to exchange for something of similar price. Or she could have been a shark who was trying to steal a sale.
If you felt pressured, you should definitely let the Manager in Charge know. That’s not good salesmanship and not good for business.

[HRH Queen Dick I, Orphan]

450 bucks is like 200 pieces of cheese toast!

[thatgirl2478]

Jan 7, 2018 20:09:06 GMT -5 farmvillelover said:

Jan 7, 2018 20:01:33 GMT -5 thatgirl2478 said:

I can't imagine that it would. That's basically the same as any other form of payment IMO. Who knows though. I think it's annoying that she was so intent on you exchanging them - unless she legitimately thought she was being helpfull - which come one just do what the customer wants!

She was not being helpful, she wanted the sale. I said multiple times NO to certain brands and she kept on saying "oh you should really at least TRY Tom fords they are fabolous!" I was like yes I know, I have 2. Kept trying to push Chloe but I flat out said "I'm not paying $500 for sunglasses" and she said, THE NERVE, "these Chanels were $450 though?"

wow! pushy much?

[thatgirl2478]

Jan 7, 2018 20:53:53 GMT -5 PeonyParty said:

I was with Nordstrom for about 6 years, just left them this summer.
All departments are 100% commission except the beauty counters. Cosmetics is hourly plus a small commission (usually 3%). Commission percentage depends on the department- shoes is 10%, jewelry is 9%, most men’s departments are like 6.5%.
The return would go against the original sales persons commission but it is what it is with commission. Good work peers will usually try to “save” a sale, by returning the item but trying to get the customer to exchange for something of similar price. Or she could have been a shark who was trying to steal a sale.
If you felt pressured, you should definitely let the Manager in Charge know. That’s not good salesmanship and not good for business.

And this is why I could never work in this sort of store! I never made much commission in JCP (not that we were talking high sales or high prices...) because I hated pushing ugly Alfred Dunner on little old ladies!

[CloudBee]

So if someone is lucky enough to be standing behind a register in the clothing department at Nordstrom when I'm checking out, and I did "not" need anyone's help leading up to my checkout... they earn commission?

Unless I need shoes from out back, I rarely ask for assistance in a. store. And if I'm trying on shoes the employee handing me said shoes has zero impact on whether I am going to purchase them or not. They either feel comfortable, or they do not. If I'm already at the point where I want to try them on, I already like them aesthetically.

We were shopping for blinds yesterday and when we walked into one shop, there were no less than 5 salespeople standing in a half circle near the entrance. I was overwhelmed with having to make eye contact and select one of them. lol

[heythere]

I wonder if she could have returned the original pair under the original salesperson's info (to dock their commission) and then ring the new sale as her own?

[PeonyParty]

Jan 7, 2018 22:12:41 GMT -5 farmvillelover said:

Jan 7, 2018 21:20:12 GMT -5 heythere said:

I wonder if she could have returned the original pair under the original salesperson's info (to dock their commission) and then ring the new sale as her own?

Omg this is terrible

It happens a bit. The rule is usually, if the customer is doing an exchange it should stay with the original salesperson. If the returning salesperson spends a decent amount of time and effort on selling the customer something else, it goes to them. But most people who are in a tight team always look out for their coworkers and their coworkers do the same.
Of course every now and then you get that jerk who will steal all the sales.

[starlily]

Jan 7, 2018 19:03:52 GMT -5 farmvillelover said:

Jan 7, 2018 18:54:36 GMT -5 bellalynn said:

Yes. If an employee’s sale is retuned it gets taken out of their commission. It really sucks for the employees.

But not the person who takes the return, right?

Did you still have that tag they stick on at the time of purchase? If so, the associate who sold it to you has their ID number encoded in that, and the return affects his/her commission.

If you took the tag off, it affects the person who processes the return even if they didn't sell it to you. I think management can override it on a case by case basis and enter a generic house ID number, but I'm not sure. It's been ages since I worked there.

[starlily]

Jan 7, 2018 19:11:19 GMT -5 farmvillelover said:

How much is their commission? Curious.

When I worked there, it varied by department. Shoes had the highest commission (10-12%), but a lower hourly wage. I got paid slightly more in handbags, but had a lower commission (6%). Clothing was somewhere in between.

[PeonyParty]

Jan 8, 2018 0:14:57 GMT -5 starlily said:

Jan 7, 2018 19:03:52 GMT -5 farmvillelover said:

But not the person who takes the return, right?

Did you still have that tag they stick on at the time of purchase? If so, the associate who sold it to you has their ID number encoded in that, and the return affects his/her commission.

If you took the tag off, it affects the person who processes the return even if they didn't sell it to you. I think management can override it on a case by case basis and enter a generic house ID number, but I'm not sure. It's been ages since I worked there.

This isn’t true anymore. If there’s no proof of purchase, it doesn’t effect any salesperson, Nordstrom takes the hit. Same with merch that’s over a year old.
You’ll get some sneaky sales people who will scan the stickers but not place them on the merch to avoid getting hit with a return. Or if they are processing the return, they’ll process it as if it didn’t have the purchase sticker. We caught them all the time when I worked in LP.

[Leeham Rimes]

Just reading about commission only jobs stresses me out. I could never do that kind of job. I couldn’t sell water to a thirsty man in the desert.

[kath16]

Jan 8, 2018 7:21:32 GMT -5 Leeham Rimes said:

Just reading about commission only jobs stresses me out. I could never do that kind of job. I couldn’t sell water to a thirsty man in the desert.

Same, but not only that, the very idea that I don't know how much my paycheck will be on any given week gives me heartburn