Ugh, my Modsy experience is getting worse

[dr.girlfriend]

I decided to pay the $15 so they would model the exact sofa I want in the space.  I've been waiting for a week for the new design to be ready and they said it was taking a while because they were waiting for the "custom prop" to be ready.  Today it finally said my design was ready.  Instead of the custom sofa, it just had the stock sofa from my previous design.  Plus, the rest is just basically a few things I said I liked all piled in the room that don't coordinate at all.  I'm ready to give up on them.  The one thing I've consistently asked for was a bright rug, and I mentioned that I was disappointed that my initial two designs didn't have a bright rug.  The new design has a basically white rug, and for some reason the option to swap it out isn't even there.  In fact, I just realized I can't swap out any of the choices in the new design, only the few items they carried over from the previous design, which were things I actually liked and probably do not want to swap out.  What a bust!

[bullygirl979]

That's a bummer. Would it be worth it to complain to see if you can get some $ back?

[lo]

I specified I needed “kid friendly,” or however they phrased it, and got a 6 ft tall cactus in my living room, so, yeah...

[tripleshot]

I’d ask for a refund.

[redredwine]

That sucks! I'm sorry!

FWIW, I've done Havenly twice now and I've been super happy with it.

[dr.girlfriend]

Oct 3, 2019 15:34:46 GMT -5 tripleshot said:

I’d ask for a refund.

Thanks, they still haven't produced an updated design with the custom prop, so I requested a refund today.  I've already chosen a rug and most of the art for the room while I've been waiting on them to get their act together.