Should I have asked for a refund? (long)

[cjeanette]

I filled some scripts at the pharmacy on Tues. It was super busy and the tech looked new and overwhelmed. She rang up my three bottles without showing me. Which never happens at this pharmacy, but E was antsy and the line was wrapping around aisles. Since there has never been a mistake I paid and left.

Get home and realized that they had given me an old script for 300mg/30 pills. The written script I brought in was for 150mg/15 pills to wean me off the medicine. I guess they had put the old one on auto-fill and the girl didn't check.

Once I got there I also realized the same error happened with my new double dose of prozac, she gave me 10mg that they had put on auto when the new script was 20mg. So I can take double what they gave me. Fine.

The 300 mg script cost me $65. The new 150mg script is $15. They gave me the $15 one for free.

Should I have asked for the full $65?

[formerlyak]

How long will it take you to wean? If you can cut the 300 mg pills in half and use that in the weaning process to get the 150 mg dose you need, I'd probably just leave it. It you do the cost per mg math, it come out pretty close to the same.

[cjeanette]

May 18, 2012 16:59:20 GMT -5 formerlyak said:

How long will it take you to wean? If you can cut the 300 mg pills in half and use that in the weaning process to get the 150 mg dose you need, I'd probably just leave it. It you do the cost per mg math, it come out pretty close to the same.

If my poor math is right there is still a price difference. I am out the $65 regardless?

[formerlyak]

May 18, 2012 17:01:41 GMT -5 cjeanette said:

May 18, 2012 16:59:20 GMT -5 formerlyak said:

How long will it take you to wean? If you can cut the 300 mg pills in half and use that in the weaning process to get the 150 mg dose you need, I'd probably just leave it. It you do the cost per mg math, it come out pretty close to the same.

If my poor math is right there is still a price difference. I am out the $65 regardless?

If you paid $15 for 15 pills that are the correct dosage, that is $1 a day.

If you paid $65 for 30 pills that you will break in half to make them the correct dosage since they are twice the dose you need, you have 60 days worth of med for that $65.

So really you only spent $5 more. But that is only relevant if you can half the pills and use them as you wean.

[pierogigirl]

I would have insisted on it - unless you need the other dosages. Two of your scripts were wrong.They should not make you pay for their mistakes.

[MadamePresident]

You should return the wrong ones and get the correct ones. It might mess up the timing of refills and stuff, too.

[KaraOrNot]

If I am reading this right, I think they should have refunded you $50. You should have only paid for your new script ($15). However, if they waived that fee, I would think you should have gotten the full $65 back.

[jena]

Take the whole mess back and tell them to fix it. They filled the wrong things and they will take it back and give you a refund.

[statlerwaldorf]

I would have.

[carrieq]

I didn't read the other replies so I'm not sure what has been covered so far. However, as a pharmacist, if we make a mistake in filling the wrong Rx we ask that the patient bring the Rx they received back in and we fill the correct Rx, in most instances at no charge to the patient due to our mistake. We can override their copay at the register. I have worked with the queen of pharmacy customer service for the past 4 years and we don't even bat an eyelash to provide customer service like this. There's no way you should be out $65 for them mistakenly filling the wrong prescription, even if they did give you the correct Rx at no charge. They will be unable to use the pills from the $65 Rx for another Rx, so they are out the cost of the medicine, but that is the cost of running a business and making mistakes. Hope this helps!