so mad at myself and lowes

[georgeharrison]

We bought a washer last November. It started making this weird rubbing noise a couple months ago. That stopped and then recently started making a grinding noise. It's still technically under waranty, but like an idiot, I threw the receipt away (or can't find it). I have the credit card bill from lowes, but again, like an idiot, I only kept the top page with the summary on it, not the details. I have tried both going into the store to request a copy of the receipt (they can only access them for a short amount of time), and called. Neither can actually pull up the receipt, they have to put a request in that it gets mailed/emailed to me with a window. Both of these windows have passed and no receipt. I also called the credit card 800 #, but they only keep statements for 10 months?! My washer is so loud today it's giving me a head ache. With the boy and the pets, we have lots of laundry. Tman wears a uniform to school, too, so I have to be able to use the washer.

Anyway, I ended up making a service call appointment for tomorrow. I'm so irritated that we have to pay to have a washer repaired that is less than a year old. It's my fault for not keeping the receipt, but I wish lowes would have been able to help out with that.

Fingers crossed that it doesn't cost a lot to fix - oh, but I'm pretty sure it's going to.

[niq]

Do you get e-statements for your CC? Maybe older statements are in your email archives or on their website?

But otherwise fingers crossed! D:

[Deleted]

Oct 23, 2012 13:35:45 GMT -5 niq said:

Do you get e-statements for your CC? Maybe older statements are in your email archives or on their website?

But otherwise fingers crossed! D:

This. Or did you register your washer? Can the manufacturer pull you info through registration?

[georgeharrison]

Oct 23, 2012 13:37:26 GMT -5 @uwhuskygirl said:

Oct 23, 2012 13:35:45 GMT -5 niq said:

Do you get e-statements for your CC? Maybe older statements are in your email archives or on their website?

But otherwise fingers crossed! D:

This. Or did you register your washer? Can the manufacturer pull you info through registration?

the online statements only go back 10 months, too.

And no, we didn't register it...lesson learned, though.

[jennlin]

call your credit card company. i know for sure visa, and amex "doubles" your warranty. tell them when you bought it, and they'll pay for repairs. we've done this before for our fridge, when we were 2 months past warranty. i don't remember how much detail they had/needed, but it's worth a shot.

[georgeharrison]

Oct 23, 2012 13:51:24 GMT -5 jennlin said:

call your credit card company. i know for sure visa, and amex "doubles" your warranty. tell them when you bought it, and they'll pay for repairs. we've done this before for our fridge, when we were 2 months past warranty. i don't remember how much detail they had/needed, but it's worth a shot.

we used the lowes credit card - stupid lowes (I'm trying really hard to blame them instead of accepting blame myself).

[jennlin]

Oct 23, 2012 14:00:03 GMT -5 georgeharrison said:

Oct 23, 2012 13:51:24 GMT -5 jennlin said:

call your credit card company. i know for sure visa, and amex "doubles" your warranty. tell them when you bought it, and they'll pay for repairs. we've done this before for our fridge, when we were 2 months past warranty. i don't remember how much detail they had/needed, but it's worth a shot.

we used the lowes credit card - stupid lowes (I'm trying really hard to blame them instead of accepting blame myself).

oh boo. hmm. at least you probably got a good deal on interest rate?

[georgeharrison]

Yeah, we didn't pay any interest.

[jennlin]

Oct 23, 2012 14:06:43 GMT -5 georgeharrison said:

Yeah, we didn't pay any interest.

:drink:

pretend you had to pay interest on it, and now you're getting free repair.

[karebear219]

They can't mail you an older copy of your statements? I thought most companies keep seven years on file for tax purposes.

FWIW - that's dumb that you'd have to keep a receipt. Lowe's should take care of it.