West Elm shipping - slow?

[teeah22]

Has anyone ever ordered from them before? I ordered some pillow covers last Saturday and they haven't even shipped yet. I need to get them in before I can pick out drapes so I'm kind of anxious. I don't know if this is normal shipping time for them or if I should send an email.

[floridakat]

I had a horrid experience with them trying to order a couch, but I'm sure their large furniture process is much different than their normal catolog stuff. I haven't been able to bring myself to order from them since they screwed up our couch order so badly.

[lauree1183]

I've ordered a few things online with them and it's really been hit and miss. The mugs I ordered came 3 or 4 days later, but the bowls that were really popular were taking so long to ship that I actually ended up making it to the local store and just purchasing them there and cancelling my online order.

I ordered a throw last week and it still hasn't shipped, however the charge showed up on my CC last night so I'm guessing it's going out today...

[lightbulbsun]

I've only ordered furniture from them and from my experience they're pretty slow. It took 5 months last year for them to deliever our chairs (they were made to order, but still), and about a month to get our bed frame/headboard.

[artichokie]

Yes, they are slow with shipping. Even when I ordered a few mugs or smalll trinkets here and there, it takes forever, compared to shipping with Amazon, LLBean, Landsend.

[cza]

I recently had an order ship quickly.