F/U BRU return policy

[smilee1079]

I emailed and asked if registry items without receipt could be looked up to know price paid for exchange.... Response is below.

Thank you again for your inquiry regarding our return policy.

Yes, by accessing your registry, the store can determine not only the price paid, but the actual store locations the items were purchased at, or if the purchases were made online. I hope this answers your question, and I definitely apologize for the confusion. Please don't hesitate to respond to this email if you have any further questions. You may definitely return or exchange gifts purchased from your registry.

Please read all of the following to make this process go more smoothly for you. If you are returning the gift to a store, simply bring your packing slip with you to serve as your receipt, and be sure to let the associate know that you were not the purchaser, so that you may get the credit, not the purchaser. If you prefer to return the item to us via shipping, we can process a prepaid return label for you that you may use to return the item or items to our online fulfillment center. Again, be sure to let the agent you speak with know that this will be a confidential gift return, in order that you and not the purchaser gets the credit.

For a refund, all goods must be unused, in original packaging and accompanied by the original receipt. Where no receipt is provided and the product meets Return conditions a Merchandise Credit will be issued for a value equal to the item’s lowest promotional price within the last 30-90 days. Identification is required for all Returns where no Receipt is provided.

All video & computer software, games, systems and accessories; Apple products, cameras; movies & DVDs must be returned in original, factory sealed, unopened package for a Refund or Exchange.

Opened software, games, Apple products, movies & DVD’s if defective, may be exchanged for the identical title only.

Manufacturer defects for pool, sandboxes, swing sets, inflatable bouncers, trampolines, table top games and battery operated vehicle will be handled directly by the Manufacturer.

For hygienic reasons, maternity undergarments & breast pumps that have been opened may not be returned.

You can also find more information about our return policy on our website at .

Thank you, once again, for contacting the "R" Us Family.

Sincerely,

Eric

Toys “R” Us Customer Service Team

[birdmom]

I returned something to TRU yesterday without a receipt. Since my MIL bought it with her rewards card, I gave them her phone number and they looked it up and gave me a merchandise credit for the amount she paid (not the lowest sale price) since she paid for it with her Mastercard.

I was prepared to get screwed, but I think it depends on who is working. If you get a customer service person who is helpful, and they're not super busy, it seems to go more in your favor.

[CloudBee]

Well that is awesome!

[Deleted]

Just pray people that aren't considerate enough to include a receipt are on the ball enough to remove items from your registry, or you're back to screwed.

[smilee1079]

Dec 28, 2012 20:07:25 GMT -5 @tokenhoser said:

Just pray people that aren't considerate enough to include a receipt are on the ball enough to remove items from your registry, or you're back to screwed.

They will always give u the lowest value which is the same as other stores when u return with no receipt or proof of purchasing it at that store...