Shitty App Revisited

[emsumm]

So, mine used to work fine.  I never had any of the problems other people had.  Now, after the upgrade, I get logged off every time I twitch, and I can no longer upload photos. 
Seriously, are these problems ever going to be addressed?
I know this has been discussed ad nauseum, but seriously, are they going to do anything to fix it?

[Marle]

And the picture uploading or viewing doesn't work.

[emsumm]

Feb 7, 2013 10:40:01 GMT -5 Marle said:

And the picture uploading or viewing doesn't work.

Oh yeah, that too!  I also used to be able to view pics, now I can't.
Basically, it worked before, and now it does not. 
Am I the only one who feels like these complaints are being ignored?

[eb777888]

[murdock]

I agree!! Posts with pics are now pointless to app users because we can't see anything.

Can we get a 'like' feature, too?

[emsumm]

It would be nice to just hear one of the following:
"Yes, we have heard you, and we will get to it (eventually)"
or
"Yes, we have heard you, and we don't give a shit."

I don't like being in limbo.

[flipflopsandwine]

Feb 7, 2013 10:43:52 GMT -5 eb777888 said:

Well, I wish I could see this but since I am on the app apparently I'm out of luck!

[Marle]

Feb 7, 2013 10:43:18 GMT -5 emsumm said:

Feb 7, 2013 10:40:01 GMT -5 Marle said:

And the picture uploading or viewing doesn't work.

Oh yeah, that too!  I also used to be able to view pics, now I can't.
Basically, it worked before, and now it does not. 
Am I the only one who feels like these complaints are being ignored?

@patrick has said before that they are working on it. I generally feel like they respond better than the old place but after the last update didn't fix any of the issues I'm getting really impatient.

[speckledfrog]

Feb 7, 2013 15:24:01 GMT -5 Lucy Honeychurch said:

@elliearroway can you tell us what's being done on this?

ellie is @ admin EllieArroway

patrick is @ pclinger Patrick    

[cjeanette]

The picture uploading is in process. They have to give us a way to delete the older ones as we have a storage limit. No eta, but it is being worked on.

No clue on the app. I gave up on mine.

[emsumm]

The thing I find baffling is that it used to, for me, work perfectly.

[EllieArroway]

Not being able to upload pictures isn't an app error, it's a problem with our board being over our allotted storage limit. They said this morning that they are working on a system to allow us to remove old attachments and that it should be implemented by the start of next week. (Though to be fair, they said something similar last week. This morning they just told me that they bumped it up to higher priority.)

They also said this morning that they are pushing a code update tomorrow morning that should hopefully fix the other photo issues with the app. (I think it will be an internal update, not an app update.)

If you guys want to join the conversation you can check out the support board at support.proboards.com. That's where you can report errors, ask questions, and get in touch with Proboards staff. They are actually incredibly responsive & have been in constant communication helping us work through all of the errors.

[emsumm]

Ellie, what about getting logged off every time I breathe on my phone?

[EllieArroway]

Feb 7, 2013 15:35:09 GMT -5 Lucy Honeychurch said:

Wait, so who is going back to remove old attachments?

It will be an admin option. You don't have to do it individually. Right now the only option is for me to delete the attachments one at a time. They are (on average) around 50kb files each & we have to delete about 2gb. So basically I would have to delete 50,000 images one at a time. They're going to change it to give me the option to delete them all at once. It was basically an oversight because the vast majority of Proboards boards don't actually have tens of thousands of attachments so it's not normally an issue. We're just picture whores I guess.

If anyone wants to volunteer to spend a few hours deleting old pics I will gladly let them.

[EllieArroway]

Feb 7, 2013 15:35:51 GMT -5 emsumm said:

Ellie, what about getting logged off every time I breathe on my phone?

I'm not sure. I haven't heard anything about that. If you want to create a post on the App Support Board they can probably troubleshoot that for you.

[cjeanette]

Feb 7, 2013 15:40:41 GMT -5 EllieArroway said:

Feb 7, 2013 15:35:09 GMT -5 Lucy Honeychurch said:

Wait, so who is going back to remove old attachments?

It will be an admin option. You don't have to do it individually. Right now the only option is for me to delete the attachments one at a time. They are (on average) around 50kb files each & we have to delete about 2gb. So basically I would have to delete 50,000 images one at a time. They're going to change it to give me the option to delete them all at once. It was basically an oversight because the vast majority of Proboards boards don't actually have tens of thousands of attachments so it's not normally an issue. We're just picture whores I guess.

If anyone wants to volunteer to spend a few hours deleting old pics I will gladly let them.

I would help with that if need be.

[Deleted]

Wut??? Other boards don't embrace photos like we do??? Why even post on a public forum if not for the photos and gifs??

[speckledfrog]

EllieArroway, is it any picture in a post (like gifs or from tinypic) or just the ones people attach from their phone/computer?

[Patrick]

Feb 7, 2013 10:40:01 GMT -5 Marle said:

And the picture uploading or viewing doesn't work.

Uploading only doesn't work because this forum is using > 2Gb of space. I've temporarily given this forum more space.

[tripleshot]

I can see Patrick's pic on the app! Some show up but most don't.

[EllieArroway]

Yay it works! My sideways puppy says thanks Patrick!

[EllieArroway]

And on that note an option to rotate pictures would be cool. It's not sideways on my phone!