House cleaning-wwyd?

[gogreengowhite]

So, our house cleaners charge for time to clean your house, not by the job.

It is $74 for the first hour and $6 for every 15 minutes after that. We get charged $92 every time, 1 hour and 45 minutes.

I was home yesterday while they were there and they did an amazing job, my house has never looked better after they have been there. The problem is, it took them less than an hour and 15 minutes. I was still charged $92 (they charge my cc)

I know it's only $12 a time but I feel like if this cleaning took a half hour less, they have definitely been leaving even earlier every other time.

Would you call the company and say something?

[soozy87]

Yes, I would contact the company.

[ECB]

Mar 21, 2013 12:03:02 GMT -5 ribollita said:

Are you sure it isn't $6/15min/cleaning person?

Yeah, I would clarify this first.

[gogreengowhite]

Mar 21, 2013 12:03:02 GMT -5 ribollita said:

Are you sure it isn't $6/15min/cleaning person?

Yep, our original quote was 2 hours, $98 a cleaning.

[aspentosh]

I'd probably contact the company.

Do you know that they always leave after 1hr 45m? Is it possible they've stayed longer before and just not charged for that extra time? (Probably unlikely since they need to be a profitably business...)

[gogreengowhite]

Mar 21, 2013 12:19:04 GMT -5 aspentosh said:

I'd probably contact the company.

Do you know that they always leave after 1hr 45m? Is it possible they've stayed longer before and just not charged for that extra time? (Probably unlikely since they need to be a profitably business...)

I can't say for sure, the only reason I believe they don't is the house looked so much cleaner after this cleaning. She was dusting individual books stacked on a table.

Really, I just want the extra 1/2 hour of work. They don't wipe down baseboards or clean the stove top. If they are leaving early I would like those things done.

[aspentosh]

Mar 21, 2013 12:29:34 GMT -5 gogreengowhite said:

Mar 21, 2013 12:19:04 GMT -5 aspentosh said:

I'd probably contact the company.

Do you know that they always leave after 1hr 45m? Is it possible they've stayed longer before and just not charged for that extra time? (Probably unlikely since they need to be a profitably business...)

I can't say for sure, the only reason I believe they don't is the house looked so much cleaner after this cleaning. She was dusting individual books stacked on a table.

Really, I just want the extra 1/2 hour of work. They don't wipe down baseboards or clean the stove top. If they are leaving early I would like those things done.

Then yeah, call. I think NuggetBrain might be right that they actually stayed longer this time.

[Deleted]

I might be in the minority, but if this is a place I wanted to keep using and I was happy with the job they did, I wouldn't call over the 1/2 hour. It would be mostly for my own sanity, because then the next time they were there I might think they were going too slow and wanted to make sure they got 1hr 45 min. I'd call it a bonus for a good job.

[kathybela]

I've heard that some services include travel time in their hours so I'd check out that possibility.

[gogreengowhite]

Mar 21, 2013 18:21:50 GMT -5 @chloe77 said:

Mar 21, 2013 12:46:12 GMT -5 flygirl said:

I might be in the minority, but if this is a place I wanted to keep using and I was happy with the job they did, I wouldn't call over the 1/2 hour. It would be mostly for my own sanity, because then the next time they were there I might think they were going too slow and wanted to make sure they got 1hr 45 min. I'd call it a bonus for a good job.

Me too. If I could leave a house cleaner alone in my house with no worries and they did a great job, I would be happy and would not rock the boat.  It's hard to find good housecleaners.

Very true. As long as the house looks this good I'll keep my mouth shut. They did clean my house while I worked and watched project runway. That's worth the "extra" $12.

[vanillacourage]

If you're happy with the level of cleanliness and the cost, I wouldn't complain. If you do, all that will happen is that they'll move slower, and be irritated enough to do just the bare minimum or possibly resort to what you hear about when you get the cleaning person horror stories.

[mollybrown]

I would contact them. If they are charging for the time worked, they should be working that time. They should go to a set fee if the employees can't be trusted to accurately report how long each job takes. I might start looking for a service anyway if I felt that they only cleaned thoroughly and stayed longer because I was present. That doesn't sound particularly trustworthy. And not cleaning the stove top doesn't sound like they're doing a great job...that's one of the dirtiest things in my house!

[wanderlustmom]

I wouldn't say a damn word! I think you are happy with the results and it's $12.