Having problem with Proboards App

[315bride]

I can't seem to log in when I use the App on my phone. I have tried "logging out," reloading the app, and it still won't recognize me.

Where can I get help with that?

[GibsonGirl128]

I just came here to report the same thing. When on my phone and on the regular site in Safari, I will type my log in info, but then when I hit submit, it just goes right back to asking me to log in.

I also just downloaded the app, and when I try to log in there, it says "Permission Error: Security error, you may not have permission to access".

Up until now, I've been logging in and out on Safari on my phone with no problem. I do not have any issues logging in on my PC.

[EllieArroway]

It looks like there are a lot of people having this problem on the support board & they don't know the solution. Can you guys log in on wifi? It seems to be a problem with 3G/4G & the app.

[EllieArroway]

I will follow the posts about it on the support board & let you guys know when they solve it.

[josieposy]

I'm so glad I checked here. I've been having the same trouble. But my phone will log in with Safari when I'm connected to WiFi. I only use 3G/4G when I'm at work, but once I'm home on my WiFi it's not a problem at all.

[Becca]

I am glad I saw this post, but a little pissed that I saw it 15 minutes after buying the app.

[GibsonGirl128]

Jun 8, 2012 18:56:47 GMT -5 Becca said:

I am glad I saw this post, but a little pissed that I saw it 15 minutes after buying the app.

Ditto.

And I don't even like the app.

Any news on when this might be fixed?

[EllieArroway]

No idea, they say the developers are working on it. Their advice is to uninstall & reinstall, but people are reporting that that isn't helping. Most people aren't having any problems at all but some are & I don't think they know why yet.

[MarmeeNoir]

Yeah, i'm having the same thing with my iphone. I never use my laptop and it's pissing me off that i can't log on.

[EllieArroway]

If any of you guys are still watching this thread, I just wanted to give an update. They seem to only be having this issue with people who are on AT&T 3G and who live in the northeast. The problem seems to be something with AT&T's network and they are working together to try to figure out what it is. In the meantime, if you want to help them troubleshoot, you can give them some info here (you'll have to create an account on the support board):

support.proboards.com/index.cgi?board=app&action=display&thread=417820

They are asking for:

- Specific device you're using (iPhone 4, iPhone 4s, iPad2, etc.):

- Version of iOS the device is running (can be found by visiting the "Settings" app on your device, then navigate to "General" and then "About"):

- Your geographical location (city / state):

[Becca]

Thanks for the update! I am not sure how spot on they are as I am having the issue on AT&T, 4G in Minnesota, as recently as an hour ago. But, I'll check out their post

[EllieArroway]

Jun 17, 2012 22:15:19 GMT -5 Becca said:

Thanks for the update! I am not sure how spot on they are as I am having the issue on AT&T, 4G in Minnesota, as recently as an hour ago. But, I'll check out their post

Definitely let them know! I think they think the problem is only in the NE because everyone who has reported it so far has been from the NE.

[315bride]

Ellie, can you please let the powers that be know that I still have the problem with the App. I've seen others complain about it as well. I know it's fixable because I used to be able to use the App no problem.

[EllieArroway]

They updated today to say they verified the problem & are working on a fix. So hopefully soon! He said once they fix it & send in the update it will take about a week for Apple to verify it & add it to the app store.