I may or may not be married to someone who works at a digital marketing agency who may or may not be interested in blogging about a case study in what not to do when running a forum.
Where can I find this or other good recaps? I tried explaining the last couple of days to him and know someone could probably do better.
He says he is interested in: 1. Why we left? 2. What was the last straw? 3. Why did you join in the first place? 4. What are you looking for in an ideal forum?
Post by laurenpetro on May 12, 2012 16:07:58 GMT -5
I'll bite.
I hate the new format. Hate hate hate. There isn't 1 feature that was the same, from posting layout to sorting to quoting to post count. I don't personally care about the count but other people were complaining about it. There was no connection from the old layout to the new, which is why the break was no big deal.
Post by heartlyric on May 12, 2012 16:37:34 GMT -5
I'll bite
1. Why I left? I left when I realized that they didn't care about the only part I did care about, which is conversation. The human like feeling of saying something and having people respond semi-quickly. It is almost like talking face to face.
2. What was the last straw? The fact that they took a modern looking website and made it look like a throw back to the birth of the internet. A loading page shouldn't take five minutes to load and then still not work. I mean if a page takes longer than 45 seconds I reset my internet connection. It took all of the fun out of the place.
3. Why did you join in the first place? I came like everyone else it seems because I knew someone who was getting married. I lurked a bit and found TK to be dribble. I lurked on the boards on TN but didn't join with my own name until I lurked in TIP and found an invaluable fountain of advice which I felt compelled to join and use.
4. What are you looking for in an ideal forum? I am looking for a decent looking, somewhat working forum that is easy on the eyes and has a population that is varied enough to fit my needs as they change from TIP to marriage to babies and everything else in between.
1. The site was a) broken and b) unusable on a mobile device. Even if a was a temporary situation, b was not.
2. Two things here as well - I was unhappy about setting up shop elsewhere until I saw the full mass migration. The value of TN was in the community, not in the technology, and now that that community can be found elsewhere (and with vastly improved technical functionality), I'm happy to follow and hope we stay. Secondly, it's become clear from what TOTB have said and not said that they have no understanding or appreciation of the community, so we hold no power with them.
3. I joined after my wedding, bored at work. It's a diversion in limited down time, chatting with people like me.
Post by statlerwaldorf on May 12, 2012 17:07:22 GMT -5
1. Why we left? The new format was not functional. Slow loading times, disappearing posts, etc. My biggest issue with The Nest was not feeling valued. There have been many times they have spammed the boards with stupid posts, but rarely do they ever issue a warning that the site will be down or a simple sorry for fucking up your forum would be nice. Plus the Nest Gods hardly ever answer members on the forums. It feels like with each "improvement" they were not even listening to the members and what they want. You know like the search function people have been talking about for years. Or some sort of way to easily notify other members of pms. It seems like they've spent a lot of time and effort on stupid "tools" on the bump and all of the articles, but I really think the reason they are so big lies in the message boards that they seem to neglect. I think it's pretty crazy that they still do not offer an app. I would at least think at this point they would be working at making their forums more smartphone/tablet friendly.
2. What was the last straw? Bump Kathleen's cunty post on Connect to Pampers. Saying just get used to something that doesn't work and blaming her concern on the regular Pampers with legitimate concerns. The approach was just awful.
3. Why did you join in the first place? I started on The Knot when we were getting married for wedding ideas. After we got married, I checked out The Nest and started posting in the forums. I really liked being able to talk about both general and specific topics. I posted on D&R a lot when we moved into our first house and used the tri boards during my pregnancy, but I also liked the more general boards because talking about decorating or babies all of the time gets old fast.
4. What are you looking for in an ideal forum?
The biggest thing is that it needs to be reasonably active. Something with quick loading times on the computer and phone. Easy to use. I like the ability to easily bounce around between boards. I like ones that bring in new users every once in a while. No spam. Not overly moderated. I like being able to use swear words.