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Amazon or manufacturer?

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keyslover Senior Member Posts: 6,232 Likes: 3,434	Amazon or manufacturer? Jul 8, 2013 8:02:59 GMT -5 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by keyslover on Jul 8, 2013 8:02:59 GMT -5 Who do I contact to complain? I ordered a Melissa and Doug puzzle of DD2's birthday and 1 piece is broken (it is a magnetic fishing puzzle) and doesn't have a magnet. Do I call Melissa and Doug or Amazon?
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ssmjlm Elder Posts: 33,301 Likes: 22,418	Amazon or manufacturer? Jul 8, 2013 8:04:15 GMT -5 via the ProBoards App Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by ssmjlm on Jul 8, 2013 8:04:15 GMT -5 I would contact amazon.
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dottyblue Senior Member Posts: 5,575 Likes: 4,060	Amazon or manufacturer? Jul 8, 2013 8:05:12 GMT -5 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by dottyblue on Jul 8, 2013 8:05:12 GMT -5 Ditto PP. Contact Amazon. The product they sold you was broken, they should replace it free of charge.
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TrudyCampbell Platinum Posts: 66,076 Likes: 81,417	Amazon or manufacturer? Jul 8, 2013 8:07:25 GMT -5 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by TrudyCampbell on Jul 8, 2013 8:07:25 GMT -5 I'd try Amazon first. I've had good experiences with their customer service. One time they referred me back to the manufacturer but I can't remember why.
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keyslover Senior Member Posts: 6,232 Likes: 3,434	Amazon or manufacturer? Jul 8, 2013 8:10:20 GMT -5 Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by keyslover on Jul 8, 2013 8:10:20 GMT -5 Thanks! I will go through Amazon.
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emsumm Elder Posts: 10,700 Likes: 8,000	Amazon or manufacturer? Jul 8, 2013 8:33:08 GMT -5 via the ProBoards App Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by emsumm on Jul 8, 2013 8:33:08 GMT -5 M & D will totally replace it.
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