ASOS- damanged item = awesome customer service PIP

[joanis018]

I ordered this top from ASOS after seeing it on Atlantic-Pacific



Got it today and there's a black mark under the right boob. I emailed them and an hour later I have a response that I should keep the original top, they're sending me a new one and also giving me 10% off a future purchase.

Now that's customer service. If only Kate Spade could take lessons from them.

[Deleted]

That's some serious CS. I can't believe they are letting you keep the original top. Awesome.

[bimbi284]

Oooh yay!!

That top is SUPER cute too!

I want it!!

If by chance the black mark comes off in the wash, and you are a size 2, I may consider taking it off your hands

[joanis018]

It is a size 2! The fabric is really cheap- almost polyester like so I'm afraid to wash it. It's cotton and viscose, which when I google means rayon... I'd be happy to ship to you.

It looks really cute on. Here's me in a bathroom at work trying it on with my maxi dress and using my coworkers phone:

[bimbi284]

Jun 21, 2012 12:59:09 GMT -5 joanis018 said:

It is a size 2! The fabric is really cheap- almost polyester like so I'm afraid to wash it. It's cotton and viscose, which when I google means rayon... I'd be happy to ship to you.

It looks really cute on. Here's me in a bathroom at work trying it on with my maxi dress and using my coworkers phone:

Oooh it is cute! LOL at hijacking your CW's phone for this!!

Any thoughts on what the black mark is from?

[joanis018]

It looks like marker, but I'm fairly certain it isn't. It looks like it's pretty well set into the fabric.

[veruca5839]

Awesome cs!

[NachoProblem]

Love the top and that's awesome CS. Don't you feel vindicated when CS goes your way? I always feel like I win!

[ssmjlm]

Awesome CS!

[bimbi284]

Jun 21, 2012 13:18:22 GMT -5 joanis018 said:

It looks like marker, but I'm fairly certain it isn't. It looks like it's pretty well set into the fabric.

Weird! I can't see it in the pic you posted.

[worthyfox]

That is adorable! I wish I had the body type to pull that off, you look great!

[joanis018]

Jun 21, 2012 13:27:30 GMT -5 bimbi284 said:

Jun 21, 2012 13:18:22 GMT -5 joanis018 said:

It looks like marker, but I'm fairly certain it isn't. It looks like it's pretty well set into the fabric.

Weird! I can't see it in the pic you posted.

yea it's only about a quarter to a half inch mark. I can take another picture when I get home but I don't want to ask to borrow my coworkers phone again, haha

[karebear304]

Yay for them for good CS! I've always been hesitant to order from there with all the funky sizing, but I may just give them a go!

[bimbi284]

Jun 21, 2012 13:52:21 GMT -5 joanis018 said:

Jun 21, 2012 13:27:30 GMT -5 bimbi284 said:

Weird! I can't see it in the pic you posted.

yea it's only about a quarter to a half inch mark. I can take another picture when I get home but I don't want to ask to borrow my coworkers phone again, haha

Sure, that'd be awesome!

Thanks!

[birkbop]

I love how the blogger styled it with the black Minnies a la Minnie Mouse. I also love that you have your stuff shipped to work -- classic.

[allhis]

I love asos too! probably too much... I always think I have to have a black mark next time my name in their system b/c I'm constantly ordering like 6 items to find one and returning the rest. But they just make the whole process so easy (love free shipping w/ any carrier, so I can just throw it in our mailbox). Their CS is so good that I'll always just keep shopping there.

[tinybride]

I love that top!

If I wasn't pregnant right now I'd be all over peplum tops.

[mrspost08]

Great CS!!! I might just order from them now.

[joanis018]

Jun 21, 2012 14:02:02 GMT -5 birkbop said:

I also love that you have your stuff shipped to work -- classic.

Oh yes, I get everything delivered to work! My apartment building only has one door that you need a key to get into, so UPS/Fed Ex won't leave packages unless someone is home. It's a big hassle.

[birkbop]

Jun 21, 2012 14:56:04 GMT -5 joanis018 said:

Jun 21, 2012 14:02:02 GMT -5 birkbop said:

I also love that you have your stuff shipped to work -- classic.

Oh yes, I get everything delivered to work! My apartment building only has one door that you need a key to get into, so UPS/Fed Ex won't leave packages unless someone is home. It's a big hassle.

I bet your receptionist LOVEs you ;D

[joanis018]

Jun 21, 2012 14:57:14 GMT -5 birkbop said:

Jun 21, 2012 14:56:04 GMT -5 joanis018 said:

Oh yes, I get everything delivered to work! My apartment building only has one door that you need a key to get into, so UPS/Fed Ex won't leave packages unless someone is home. It's a big hassle.

I bet your receptionist LOVEs you ;D

The receptionist doesn't ever see a single package. There are 1000 people here- they go straight to the mail room where we have about 20 people on staff. And they love me, thankyouverymuch.

I also bake them cookies.

[ESquared423]

Super cute! And :Y: :Y: for awesome customer service! It makes all the difference in the world.

[bimbi284]

Jun 21, 2012 15:06:35 GMT -5 joanis018 said:

Jun 21, 2012 14:57:14 GMT -5 birkbop said:

I bet your receptionist LOVEs you ;D

The receptionist doesn't ever see a single package. There are 1000 people here- they go straight to the mail room where we have about 20 people on staff. And they love me, thankyouverymuch.

I also bake them cookies.

mmmm...now I want cookies reaaaal bad.

[birkbop]

Jun 21, 2012 15:08:39 GMT -5 bimbi284 said:

Jun 21, 2012 15:06:35 GMT -5 joanis018 said:

The receptionist doesn't ever see a single package. There are 1000 people here- they go straight to the mail room where we have about 20 people on staff. And they love me, thankyouverymuch.

I also bake them cookies.

mmmm...now I want cookies reaaaal bad.

I want to be a Joanis coworker I also want my own cubbyhole in a mail room!