So much for Runnerbox

[pixy0stix]

I decided to try it, because y'know a little pick-me-up would be good now. It arrived today. The chips were smashed to powder, and one of the packets inside had exploded. So I emailed them stating this, and that I was surprised because I had heard good things. I'm expected to pack up the whole thing and ship it back to them to get a refund. Fuck it. I'll take the damaged box and just cancel my subscription. (Mostly because I already tossed the damaged packet in the trash outside and didn't want to dig around for it.)

[al320]

That sucks, im sorry. Ive been getting stridebox for a while now and really enjoy it

[archaeominx]

I would be annoyed as hell, not only did you get a damaged box, but the additional PITA of shipping it back? No thanks. I also give a thumbs up to Stridebox.

[water*drop]

That's really annoying. Why would they make you send it back? That's dumb. If you're looking for another subscription to replace this one, I also get Stridebox and really like it.

[pixy0stix]

The email I got back from them:

Hello [Pixy],

I'm sorry to hear your box had some products damaged. This is very unusual, as our shipping company packages our boxes very carefully. I expect your box must have incurred the damage during delivery.

If you are unsatisfied we do have a money back guarantee. The way this works is you send the box back with the damaged goods to Peckham Industries
5408 W Grand River
Dock 11 RunnerBox
Lansing MI 48906

We will then refund you the entire $27.00 (cost plus shipping) that you paid for the box.

Again, I am sorry your box incurred damage during delivery.

Thank You,

Staci
[CEO/Founder]

-------------------------------------------

Yeah, no.

[sadlebred]

That sucks!!

If you paid on your credit card, I'd dispute the charge.

[CallingAllAngels]

F that noise. I am sorry you had a bad experience. Thank you for sharing.

[pamela]

A picture of the damage should suffice. Customer service fail.

[Brit]

Feb 20, 2014 21:45:27 GMT -5 pamela said:

A picture of the damage should suffice. Customer service fail.

Exactly. That sucks. I HATE trips to the post office.

[Deleted]

Agreed. Dispute the charge and cancel. Then try stridebox!

[emuni04]

That is super annoying. First impressions mean everything, and that is a big CS fail on their part. I would definitely dispute the charge and cancel.

[finallykrisb]

Ditto disputing the charges.

I would also reply letting them know that their level of customer service isn't up to par.