TN Gods apologize

[amberlyrose]

Just went over to PCE and saw that there is an apology from KnotMichelle:

Hi Nesties.....



For those of you who don’t know who I am, I head up the message board community for The Knot, The Nest and The Bump and supervise Nest Dani and Bump Kathleen. I know how frustrated you’ve been since we converted the boards to the new format. It did not go smoothly and we’ve been experiencing several bugs since then, including threads missing, slow load times and general usability issues. Launches, conversions and replatforms almost never go 100 percent smoothly, however we experienced several issues that made the transition rougher than we expected.



I know how frustrated you are. Bump Kathleen, Nest Dani and I are frustrated too. Our goal was to convert The Nest boards, and eventually The Bump boards, to a new platform (the same platform as The Knot) so that all of our boards were hosted by the same third-party vendor. We have experienced technical issues with this third-party vendor in the past, mainly issues regarding load time and missing posts, however they provided us with several performance fixes to address missing threads and told us that everything was resolved last week before we converted The Nest boards. We would have NEVER moved forward with the new format if we knew that their solution wouldn’t hold up. Our IT team has put a lot of pressure on our vendor to fix these bugs immediately and I will begin providing regular updates to our moderators on the progress that is made.



I also want you to know that we are listening to your feedback and trying to implement it as quickly as possible. We are going to provide you with a sort feature that has more options so that you can sort by most recent post. We are looking into solutions for our mobile users. We are also going to give you features that will allow you to access your posts and delete when necessary and are looking into ways we can list more posts and threads per page without running into performance issues. Bump Kathleen and Nest Dani are forwarding your feedback to me, and I will work closely with our IT team and our third-party vendor to make sure it gets addressed. Your experience on the boards is our top priority. Please check in with your moderators as they’ll be the first to know what fixes and improvements are in the works. We will not convert The Bump boards to the new format and platform until we’ve resolved these issues and know that you are happy with the experience. Change is never easy, but that doesn’t mean we can’t do our best to make this transition easier for you and to make sure you’re happy.



I want to let you know how sorry I am about all of the bugs and issues you’ve experienced within The Nest community over the past 5 days. Our members are so important to us, whether you’ve just joined our community recently or have been a member of The Nest for years. I personally apologize for the frustration that the new format has caused all of you. I want you to know that your feedback is getting noticed and that you will not be left in the dark without updates. Please continue to let me know what I can do to improve the experience for you. You can email me any time at [e-mail].


Knot Michelle

[OHMBLEEGOHHHHH!]

You already can sort by last reply. How easy do they think we are?
OMG THEY DO WATCH US AT GTGS.

[marynjoe]

I'm not all up in arms like some people, but still. It's just too little too late.

[circa1978]

That seems like a good way to boost their traffic for today.

[sonrisa]

May 14, 2012 17:13:31 GMT -5 OHMBLEEGOHHHHH! said:

You already can sort by last reply. How easy do they think we are?
OMG THEY DO WATCH US AT GTGS.

I think that was one of the features they removed with the recent change. I think it is interesting that they are directly addressing some of the speculation over here from these past few days.

[scotty]

Read as: Please stop slamming us and our sponsors, it's hurting our business.
I mean, really, let's be honest.

[iamgrace]

Too little, too late. Dumdums.

[Deleted]

You would think they would have realized this right after people left. They're idiots.

[MWOS]

Nobody was worried about my fucking experience when I just wanted to post normally on the Pampers board

[yellowcardigan]

If Bump Kathleen and Nest Dani were really as frustrated as everyone else about the new format, they would have spent more time advocating for fixes and less time deleting people's posts. This is a poor effort to save face in the wake of completing pissing off the majority of posters.

[Marle]

May 14, 2012 18:30:51 GMT -5 @tambcat said:

OKay, I want to give the middle finger to the "change is never easy.." comment. Otherwise, that's nice, I guess.

yup. I changed boards pretty easily!

[drrn04]

May 14, 2012 18:35:57 GMT -5 Marle said:

May 14, 2012 18:30:51 GMT -5 @tambcat said:

OKay, I want to give the middle finger to the "change is never easy.." comment. Otherwise, that's nice, I guess.

yup. I changed boards pretty easily!

No kidding! Change can be *really* easy when you have your shit together, and change from a completely nonfunctional cluster to a straight forward, user friendly, website that seems to have mastered running a basic forum.

[eightangryreindeer]

yah no thankee

/tips hat and fucks off

[eightangryreindeer]

May 14, 2012 17:52:26 GMT -5 heybetch said:

I wonder if Michelle pimp slapped Kathleen and Dani over this.

hahahahaa omg yes

[pittsmcgee]

May 14, 2012 17:16:20 GMT -5 frkls said:

I don't have a horse in this race, but I just want to express my love for this. Thank you, frkls.

[nestbrenda]

May 14, 2012 17:21:11 GMT -5 marynjoe said:

I'm not all up in arms like some people, but still. It's just too little too late.

WE WILL HAVE NONE OF THIS HERE

[nestbrenda]

Why are they still too good to post directly to the boards? I vote, no more Nest talk. Fuck them. Let's just say, we like it better here. Now let's move forward. Not going back!

[Nicole]

Fuck them and the horse they rode in on.

I really don't care that much...I just thought that sounded good

Sent from my ADR6400L using ProBoards

[stupidcrafts]

May 14, 2012 20:37:30 GMT -5 pittsmcgee said:

May 14, 2012 17:16:20 GMT -5 frkls said:

I don't have a horse in this race, but I just want to express my love for this. Thank you, frkls.

Ditto. I irl lol'd.