Nest Update

[lolo]

is here: www.thenest.com/forums/life-boards_international-nesties_an-update-and-apology-from-knot-michelle

[crimsonandclover]

Eh, if they get things sorted out, I could forgive them and go back. I'll just follow all of you around, though. When it comes to stuff like this where I just don't care, I'm a sheep.

[crimsonandclover]

Neeps, I totally agree with you. I actually gave about a 10-word summary of what you wrote this morning on TTGP on TB.

[wise_rita]

Someone please copy & paste the next!

I'd prefer to not give them my click for ad revenue.

[dorothyinAus]

for Rita:

Hi Nesties.....

For those of you who don’t know who I am, I head up the message board community for The Knot, The Nest and The Bump and supervise Nest Dani and Bump Kathleen. I know how frustrated you’ve been since we converted the boards to the new format. It did not go smoothly and we’ve been experiencing several bugs since then, including threads missing, slow load times and general usability issues. Launches, conversions and replatforms almost never go 100 percent smoothly, however we experienced several issues that made the transition rougher than we expected.

I know how frustrated you are. Bump Kathleen, Nest Dani and I are frustrated too. Our goal was to convert The Nest boards, and eventually The Bump boards, to a new platform (the same platform as The Knot) so that all of our boards were hosted by the same third-party vendor. We have experienced technical issues with this third-party vendor in the past, mainly issues regarding load time and missing posts, however they provided us with several performance fixes to address missing threads and told us that everything was resolved last week before we converted The Nest boards. We would have NEVER moved forward with the new format if we knew that their solution wouldn’t hold up. Our IT team has put a lot of pressure on our vendor to fix these bugs immediately and I will begin providing regular updates to our moderators on the progress that is made.

I also want you to know that we are listening to your feedback and trying to implement it as quickly as possible. We are going to provide you with a sort feature that has more options so that you can sort by most recent post. We are looking into solutions for our mobile users. We are also going to give you features that will allow you to access your posts and delete when necessary and are looking into ways we can list more posts and threads per page without running into performance issues. Bump Kathleen and Nest Dani are forwarding your feedback to me, and I will work closely with our IT team and our third-party vendor to make sure it gets addressed. Your experience on the boards is our top priority. Please check in with your moderators as they’ll be the first to know what fixes and improvements are in the works. We will not convert The Bump boards to the new format and platform until we’ve resolved these issues and know that you are happy with the experience. Change is never easy, but that doesn’t mean we can’t do our best to make this transition easier for you and to make sure you’re happy.

I want to let you know how sorry I am about all of the bugs and issues you’ve experienced within The Nest community over the past 5 days. Our members are so important to us, whether you’ve just joined our community recently or have been a member of The Nest for years. I personally apologize for the frustration that the new format has caused all of you. I want you to know that your feedback is getting noticed and that you will not be left in the dark without updates. Please continue to let me know what I can do to improve the experience for you. You can email me any time at [e-mail].

Knot Michelle

[wise_rita]

Gracias!

In response, see: Siggy

[CakeLover]

Awesome sauce! I wonder what took so long to craft a response like this? Is it the fact traffic has steadily been tanking? Anyways, I still go to the bump and posted an open message to bumpkatheleen asking them not to make the conversion until it all had been sorted because that would be the logical thing to do. Some people were with me and some were like 'change happens, man (holding up peace sign)'. Most of the people who were on the other side of me didn't spend much time on the nest. All I could think is 'you'll see'.

[Deleted]

I don't really care if it is fixed or not. I really like the proboards and find it easier here. I like that I can track my mouse over the subject of a post and it pops up the beginning of the post before I even open it. It allows me to be super lazy and not open posts that really don't interest me.

[elenetxu]

I like how blame was shifted from their IT department to a "third party vendor."

[travelingturtle]

I agree about mousing over the subject before clicking, myblue. I feel like they are missing the step of seeing what the 3rd party vendor can provide, testing it and then putting it on the site. What I don't understand is if they've had issues with the vendor in the past... then why did they go forward with this vendor/not test? I also think their response time sucked. A bit funny that someone set up a whole new forum in just a few hours, but it took the Nest 5 days to acknowledge anything.

[pittpurple]

I'm selfish so I'm just pleased they aren't moving TB over yet, I really can't cope with all this change!!

[bugabean]

May 14, 2012 18:31:52 GMT -5 @KnotMichelle said:

I also want you to know that we are listening to your feedback and trying to implement it as quickly as possible.

Why start now? That's never happened before.

I'm pretty forgiving of anything involving computers, software, hardware, technology of any kind… and especially with migrations, which NEVER go as smoothly as you expect them to. That's my area, and I know it's hard. It sucks. It's 100000 times more complicated than 99.99999% of your users realize, and they get angry, and that makes it suck more. I get that.

But I feel like I've given The Nest years of slack already. Screw it. Seriously. I haven't posted on the board in months as it is because it was too damn annoying. I had already decided there was no excuse for what bugs and oversights there were in the old system, and I'm supposed to care that they're "listening" to feedback about the new one? Whatever.

Oh, and hi.

[clogged]

Wait, so they had the exact same issues before with this exact same vendor and went off lame ass promises this time it would all work? Did they also buy a bridge recently? If not, I can sell 'em one.