I don't get the animosity toward the Nest.

[isabel]

I'm here because I followed the crowd. More than anything, I'm very curious to see how all of this turns out for TN. I think it could be a pretty fascinating college-level case study in what not to with message board platforms, understanding users, etc.

[womet]

May 14, 2012 22:07:48 GMT -5 v said:

May 14, 2012 21:57:37 GMT -5 womet said:

V- there was some discussion on the mod board about this very issue. We may be setting up some other mechanisms so that someone is around/reachable.

I appreciate that, and please don't take this as any indication that I question your abilities. The internet can be scary, that's all. And it was more me being a devil's advocate to point out that there are very valid reasons why professional moderators aren't an evil thing (particularly ones connected to sites that want their content to not hurt their brand names).

I didn't read it that way at all. I agree with you that havinga professional moderator isn't necessarily a bad thing.

[drloretta]

May 14, 2012 21:56:04 GMT -5 v said:

I feel really bad for whoever the person is or people are who designed the crashy new boards and know that the whole Nest world is in turmoil as a result. I doubt they intended that.

I don't feel bad for them at all. It was a 3rd party vendor who did a shitty job. They should be the ones fired.

[juris11]

Do I think TN screwed up big time? Yes I do. Because you shouldn't roll out a new system when you know that the bugs are not worked out from the "beta test" with the local boards. That is just incompetent and bad business.

But I don't get the hate either. I don't think there is any need to antagonize them further.

[Hi]

May 14, 2012 20:55:34 GMT -5 Velvetshady said:

I work for an IT company. It irks me that they seemed to take the basics of release planning and did the exact opposite of how it should be done at a very basic level. Their lack of addressing the issues annoys me. The chastising of regulars when they tried to create their own temporary solution since the powers-that-be weren't doing anything or even communicating with them is what pushed me over the edge to fuck them, I'm leaving level. I think the "apology" several days later that is really just an attempt to shift blame and not a real apology is pitiful.

But, I don't hate them and I think some have gone way overboard. But I also think the Nest/Bump/etc could have very easily avoided the entire mess and didn't care enough about their users to bother or even try. I'm glad the users decided to take matters into their own hands and I'll miss the community if everyone else went back.

This is pretty much where I'm at. The IT professionals from this board have chimed in and I come from a PR background.

They FAILED big time in managing not on the IT but the PR/Communications piece of this puzzle.

Honestly, they have done nothing right so I'm glad their users have spoken. One can only hope somebody learned something.

[Wines Not Whines]

It's a corporate web site... nothing more, nothing less. I think most posters have loyalty to the community and the people/posters, but not the company or web site. They screwed up a good product, so consumers found a better product to take its place. It happens all the time. I don't understand why some people have so much loyalty to the company.

It also took a mass exodus and a threatened hit to their ad revenue for them to actually care about their consumers/users. I don't recall anyone at XOXO talking about a mobile app until we came here. (And can you imagine how buggy their app would be?)

[Deleted]

I think The Nest sucks and they have sucked for a long time. I think the boards were more usable when I joined in 2007 and it got worse with every update. Lots of people have complained over the years and the new updates never addressed the issues. The board had been so slow to load that a lot of days I would try to post and completely give up. The number of new posts on MM seems like it has slowly declined over the last year or so.

I have no desire to go to The Nest boards and create havoc or anything of that nature, but I like it here. The format is awesome, most people haven't added their massive siggies, it loads faster, and I can post from my phone.