Fitbit flex wearers

[shellfish26]

Ugh. I'm getting so annoyed with mine.  Is anyone else having charging issues?  

I bought mine last April.  By October, it stopped charging. I tried all of their troubleshooting (cleaning the contacts, using it in the USB on my desktop instead of a wall charger, etc.), and they ended up replacing it. Which was great. Except now, I'm having similar issues.  This time, though- a full charge will last only a day.  It never sat well on the charger (I have 2, so I know it's not a specific charger), so I have to play with it a bit.  But usually once it's on, it's good.  But I had a full charge Saturday AM- I saw the lights. And it was dead by last night. 

I probably should call them again, but I'm not even sure I want another one. 

[Stheneboea]

I had this exact problem with mine. I got my flex in late January and after running stadiums in mid March it was just dead. I thought it was perhaps water related (I'm a sweaty beast) so I put it in rice. But it turned out it just wouldn't hold a charge for more than a day. Customer service was great and replaced my flex but it was back ordered and I had to wait 2 weeks. I've decided the flex is more delicate than I initially thought and have been treating it accordingly. I only paid $20 for mine (my employer was offering a deal) so i figure I should lower my expectations and consider something more robust for the future. Alas.

[enfuego23]

I have a fitbit Flex and purchased mine in february. I haven't had any issues with it charging. I wear mine in the shower and during my runs but no issues yet.

[rjamz]

I had that issue for a while. Have you tried restarting it? That worked for a little while. They eventually sent me a new one though

I still have issues with it sitting in the charger though. I keep telling myself it isn't worth the frustration to keep wearing it, but I can't quit! I'm addicted to the stats!

[annie357s]

I got mine in January, so far so good.

[lovesherheels]

My friend had an issue with it not charging and had to get a replacement. My DH has one too. His does seem to randomly die, but he's not great about keeping it charged either.

Do you think you'd want a different fitbit model? They may be willing to replace it with a One, since it's the same price and you've had repeated issues with the Flex.

[shellfish26]

Apr 8, 2014 8:29:50 GMT -5 lovesherheels said:

Do you think you'd want a different fitbit model? They may be willing to replace it with a One, since it's the same price and you've had repeated issues with the Flex.

That's a good point that I hadn't thought of.  For some reason, the Flex and I aren't getting along. 

Although I can't complain about the customer service from Fitbit, I'm thinking that it's a bad product.  While I get that that it might be delicate, it's an activity tracker.  To make a person active. So, shouldn't it be at least somewhat protected from sweat to make it function longer than 6 months?

[lovesherheels]

Apr 8, 2014 10:35:15 GMT -5 shellfish26 said:

Apr 8, 2014 8:29:50 GMT -5 lovesherheels said:

Do you think you'd want a different fitbit model? They may be willing to replace it with a One, since it's the same price and you've had repeated issues with the Flex.

That's a good point that I hadn't thought of.  For some reason, the Flex and I aren't getting along. 

Although I can't complain about the customer service from Fitbit, I'm thinking that it's a bad product.  While I get that that it might be delicate, it's an activity tracker.  To make a person active. So, shouldn't it be at least somewhat protected from sweat to make it function longer than 6 months?

It definitely shouldn't be acting up like that. My DH's seems fine, other than a dropped battery charge randomly. (He doesn't wear it all the time, though, so he doesn't care as much as I would. Haha.) He does shower with it, run with it, etc. when he DOES wear it, and our other friend that got a replacement wears his all the time. They never bang it around or anything, but I'm sure you don't either. You're probably just getting faulty units, but that still stinks. The Flex has been out long enough that the kinks should be out by now. And you're right that it shouldn't be THAT delicate, that it stops functioning properly after six months.

I've always had great experiences with Fitbit's customer service. I actually had a Classic tracker from the initial release years ago that was in good condition until last summer. I emailed asking for options/suggestions on how to handle it (after ordering replacement clips for the unit), but they replaced my Classic with a new One (color of my choosing to boot!) for free. If you hit a wall, just kindly keep pushing to get to the next level. I'm sure they'll do something for you. They'd rather keep your business -- and your positive word of mouth -- than lose it, especially in such a competitive marketplace. I'd reply to your old support email chain so they can see the history, if you still have it.