I'll paint the scene for you. Mel skips into the house after treating herself to new sheets for getting a 4.0 this semester. I open the fitted sheet (which had been repackaged but the store person said it looked clean and the product is good) and think, "this doesn't feel as nice as the display sheet at the store and I can tell the cotton is not the same quality as the flat sheet." And then I unfold it a little more and I see nasty hair and pee stains on the sheet I just bought.
RAGE.
Then I had to drive to another store to do the exchange and the manager was completely unapologetic about pee sheet.
I worked for this company for quite a few years and the unapologetic manager used to be my manager! I know every single policy the company has in place to protect against things like this happening and clearly they were multiple oversights.
He did offer to give me a 20% off coupon on the replacement pee sheet but I had already used one. Um... you will be doing more for me than that. Promise.