Sole Society pumps: Disappointed

[house]

Am I being too picky here since they are faux patent? I ordered these last week
www.solesociety.com/shoes/kacie-black-white-multi.html

These orange punch pumps I ordered are both wobbly on a flat surface without even on. Okay pumps usually can be specially when the heel ends in a pencil size point. I am ignoring that for now. Then I see there is a doghair/thread/lint on my left heel. It won't rub off. I tried. I am afraid if I rub it off there will be a line left from it not being there. Its stuck in whatever they used to glaze or patent the shoes. Left sole inside is glued down fine but has a dimple. Fine, its inside so no biggie. Right sole is not fully glued down under the arch area. I finally put them on. They look so good but feel uncomfortable. I love the color but I think I have to return these and get the pearce pumps after all!

WDYT? lower my expectation because they were only $49? LOL! or return and expect a better replacement?

Anyone know what their customer service is like?

[house]

Lint on left heel

Sent from my Vortex using ProBoards

[house]

Left sole with dimple

Sent from my Vortex using ProBoards

[house]

Partly unglued right sole

Sent from my Vortex using ProBoards

[house]

Gap under toe box on both feet

Sent from my Vortex using ProBoards

[pixy0stix]

Send 'em back. I pick up shoes for much less than that where the workmanship is better.

[veruca5839]

Return.

[house]

Jul 24, 2012 14:40:26 GMT -5 pixy0stix said:

Send 'em back. I pick up shoes for much less than that where the workmanship is better.

This is what I was thinking.. I could get the red pearce ones from Target for $29. But so far I think I hear pretty good reviews of them here.

[mrssavy42112]

For $49, I'd return them. I've seen shoes with that quality in the mall for about $15. That's the most that I'd pay for a disposable pair like that. You can get something much better for that same $49 elsewhere.

[treedimensional]

I have to say, reading this, and seeing your photos, actually pisses me off. Those are atrocious. They aren't worth even half what you paid.

[photon]

if you don't love them (sounds like you don't), then definitely return them. their quality appears quite questionable!

[house]

I just chatted with Customer service and found out all the comments I left in the return process are not visible by the reps. Nice. So they are in process of removing the comments field. She said I will get credit for what I paid which was $34.95. I had a discount code from HL but apparently I can't use that again for the replacement! So basically I can't order anything with that credit because all their shoes are always $49!! So after telling her that I got a defective low quality shoe, she finally gave me a one time coupon code for the same $15 original discount. I guess that's better than nothing! If I don't exchange, there is a restocking fee of $7.95.

[house]

Jul 24, 2012 15:29:29 GMT -5 photon said:

if you don't love them (sounds like you don't), then definitely return them. their quality appears quite questionable!

I don't love them. If they were really comfortable I could've put up with the defects but they aren't so they are going back.

[Deleted]

I freaking hate HauteLook. I ordered wedges for $49 and the strap broke after 3 wears. The customer service rep offered me a discount of 20%. And then hung up on me when I said it was unacceptable.

[house]

Jul 24, 2012 14:38:30 GMT -5 @mavjen said:

I have always been leery of sole society, it can't be the best quality stuff. Maybe I'm wrong, but I think their business model is quantity over quality of items sold.

Sorry this pair is a dud for you. The workmanship is atrocious on this pair.

I guess I see it now.. .. At first I was all GAGA about HL and sole society.. now I am Meh..I think I like GILT better. But time will tell.