PSA about J.Crew final sale items

[v]

They are often returnable (at least items bought online)! Just returned a FS sweatshirt I bought online at the store and was able to return it with no hassle. Manager says he allows it when people are nice, and that at any rate if you call the 800 number and say nicely that you didn't like the item or fit, they'll almost always put a note on the account that un-final sales the item (and the stores can then see that note).

I was very pleased to find that out!

[polarbearfans]

As someone who works retail, being nice and calm goes a long way to getting the resolution you want. I will go out if my way to track down a "sold out" item for a nice person in a bind. Mean? Not so much. That takes my time and usually will cost me money from lost sales.

Also come in during slower times. Busy weekend? Very little chance of getting something against policy that will take extra time to achieve.

I do a lot against company policy in order to create a good customer experience and loyalty. My company supports that because without customers, we are out of business.

I have always been nervous to order jcrew final sale online! Glad to know there are exceptions.

[raangoli]

I thought you were going to say that Amex refunded you and you were able to keep the item

[v]

Sept 11, 2014 12:35:42 GMT -5 raangoli said:

I thought you were going to say that Amex refunded you and you were able to keep the item

Amex return protection is why I was bold enough to order a final sale item in the first case!

But alas, the item has been returned

[genet313]

i'm going to have to try this again, b/c i used to  have no trouble returning final sale items online to the stores.  but the past couple of times i've tried, they've told me no and i've just let it go.  but hearing this, i'll try to push them a bit! 

i wish every store would just do away with final sale  - it's a real deterrent for me.  but obviously better from the MM perspective!

[liveintheville]

Not knowing this has probably saved me a lot of money

[cransplash]

Sept 11, 2014 12:02:26 GMT -5 RockNVoll said:

I would have tried so much more J. Crew stuff if I'd known this! Final sales are an automatic "close the window" for me.

This exactly. Thanks for the tip v!

[aspentosh]

I did not need to read this. All bets are off, now.