Comcast troubles - money related

[raangoli]

I would just hope that they don't do this to you in your quest to get them to honor the $39.99 plan

www.cbsnews.com/news/comcast-apologizes-for-changing-customers-billing-name-to-profanity/

[delawarejen]

It's a GBCN joke that MM always tells people to cut cable, but one of the reasons is that Comcast has a large portion of the cable TV market and they suck. Cutting cable saves money but it also gets them out of your life.

As to your specific problem, it depends how much of your life you want to devote to pursuing it. If you spend hours upon hours, you might get them to fix your rate. Honestly I'd just cancel and learn to live without it.

[yentl]

I think it's worth it to keep calling. I hate Comcast with a passion and have done this type of dance with them several times, but if I'm persistent I usually get things resolved. Sometimes you just have to get a better rep.

You can try chatting online as well. I tend to have better success with them that way... maybe because my anger is less obvious through a screen.

[maddiepaddy]

Unless you have it in writing, I think you may be out of luck. I do think though that $80 sounds really, really high for just internet. Have you double checked your bill to make sure you're not being charged for services you don't use? Perhaps there's another internet provider you can switch to?

[soxin2]

Comcast is the only game in town for Internet. Which H needs to WFH

[rikki]

I need to call them and have been putting it off for over a month. We have no HD channels despite having the Triple Play HD package. I want to ask for a substantial credit, but know thy will say no, so I keep not calling.

[cleosprite]

Lurker here, but if you have a service center near you, I had a lot more luck going in person and complaining in person when I had a similar problem (we were promised credit for issues on their end that they didn't honor). It was kind of pain to sit and wait for 1/2 hour, and the manager there didn't really want to take care of it, but he did. Mind you, I had two little kids with me that were on the verge of melting down...that might have helped, lol.

[Deleted]

Jan 29, 2015 15:46:52 GMT -5 maddiepaddy said:

Unless you have it in writing, I think you may be out of luck. I do think though that $80 sounds really, really high for just internet. Have you double checked your bill to make sure you're not being charged for services you don't use? Perhaps there's another internet provider you can switch to?

We pay $89 month for Comcast high-speed internet. Just internet, no cable it phone. DH needs it for when he WFH. So the rate sounds normal to me.

OP, unfortunately you made the mistake of trusting comcast, one of the most disreputable, sneaky, maniacal companies in America. Lesson learned, get everything in writing. Next time, take notes on your calls with them. Date, time, who you talked to. And make the CSR send you account details (like extending your promo rate) via email. Comcast sucks sucks SUCKS, you have to stay on top of them to get what you need.

[FishChicks]

Jan 29, 2015 16:17:00 GMT -5 rikki said:

I need to call them and have been putting it off for over a month. We have no HD channels despite having the Triple Play HD package. I want to ask for a substantial credit, but know thy will say no, so I keep not calling.

We get cable for a month in December each year because the family comes to us for the holidays and several family members can't live without sports. The first year we did this, DH ordered the same HD package. The cable box Comcast sent could no do HD, only normal channels. When we called them to ask why the hell they'd send a non HD box when we were paying extra for HD, they informed us that it was standard procedure. Assholes. Any chance that's why you have no HD?

[escrow]

I recently upgraded our service to include tv. The guy never showed after being told by multiple people that someone was on their way, and the first guy lied and said no one was home when he came to the house. I ended up getting the names and email addresses of their corporate customer care from a friend, and they definitely responded quickly. They got someone out on a Saturday morning (my preference but they were willing to do whatever) and credited my account for a chunk. PM me if you want the contact info I used.

[rikki]

Jan 29, 2015 18:03:38 GMT -5 FishChicks said:

Jan 29, 2015 16:17:00 GMT -5 rikki said:

I need to call them and have been putting it off for over a month. We have no HD channels despite having the Triple Play HD package. I want to ask for a substantial credit, but know thy will say no, so I keep not calling.

We get cable for a month in December each year because the family comes to us for the holidays and several family members can't live without sports. The first year we did this, DH ordered the same HD package. The cable box Comcast sent could no do HD, only normal channels. When we called them to ask why the hell they'd send a non HD box when we were paying extra for HD, they informed us that it was standard procedure. Assholes. Any chance that's why you have no HD?

It keeps telling me that I need to "Upgrade my package to HD".  The box was supposed to be the newest, latest and greatest one, but really I have no idea.  Ugh.  So annoying! 

[thatgirl2478]

I don't know how long they keep call recordings, but I would request that the call be pulled. I know that they record their calls for 'quality and training purposes'.

I would call and immediately request a supervisor. Do you have a contract for more than 6mo with them?

[Deleted]

Try posting on their fb page.

[imojoebunny]

Welcome to Comcrap... They.suck.worse.than.other.suck.

[aurora]

Not Comcast, but it took me a couple of months (probably 15 calls) to resolve a billing error with my local internet provider, and I went through a lot of the same crap (including representatives refusing to transfer me to a supervisor). Each time the problem wasn't resolved, I'd speak to someone new who would tell me, "OK, I've definitely fixed it now." and it wouldn't be. And then the next time I'd call and tell them exactly who I talked to and when and what was my confirmation #, and they'd be unable to find it in their system. I think many if not all of them were flat out lying about doing anything at all.

I don't understand how these companies can stay in business.