Sephora returns question

[forreals]

Absolutely!

[nursewife]

They are fantastic for returns!

[lovelyshoes]

They do, but keep the receipts. They changed their policy about returns without a receipt to one return a year.

[zoomzoom]

I was so disappointed. I have to return a palette that arrived damaged. Charcoal eyeshadow on my shirt, my hands, my couch. Thank god they're so good about returns.

[mfluder]

Apr 23, 2015 7:45:28 GMT -5 lovelyshoes said:

They do, but keep the receipts. They changed their policy about returns without a receipt to one return a year.

Really? They gave me a "warning" (not really, she laughed about it, this automatically printed receipt that says hey please keep your receipts in the future) but didn't mention that it would be limited now.

[lovelyshoes]

Apr 23, 2015 13:05:44 GMT -5 mfluder said:

Apr 23, 2015 7:45:28 GMT -5 lovelyshoes said:

They do, but keep the receipts. They changed their policy about returns without a receipt to one return a year.

Really? They gave me a "warning" (not really, she laughed about it, this automatically printed receipt that says hey please keep your receipts in the future) but didn't mention that it would be limited now.

That's what an SA told me and scanned my license. I actually has a $25 item and he said are you sure you want your one return to be this? This was in early January, so maybe they changed the policy.

[mfluder]

Apr 23, 2015 13:54:53 GMT -5 lovelyshoes said:

Apr 23, 2015 13:05:44 GMT -5 mfluder said:

Really? They gave me a "warning" (not really, she laughed about it, this automatically printed receipt that says hey please keep your receipts in the future) but didn't mention that it would be limited now.

That's what an SA told me and scanned my license. I actually has a $25 item and he said are you sure you want your one return to be this? This was in early January, so maybe they changed the policy.

Interesting, I've always given my license for non-receipt returns (I remember the days they didn't ask that - which was crazy lol). 

Oh wait, I've already returned twice this year without a receipt (sephora gives me little motivation to keep the receipts, although last time they did nicely ask so I guess I'll try...). Wonder if different stores are enforcing in different manners?

[greeneggs]

That's crazy. I know I've done returned more than $25 worth of product without a receipt and never had a problem with it because I pulled it up on my phone in my Beauty Insider account. I'm also usually doing an exchange in those instances so I guess they're happier to still be moving some product instead of having to give me a refund.