SJH? Jennybeeb

[peach]

What's the scoop on the nest? Are they addressing everyone's complaints at all? Owning up to screwing up?

[Deleted]

www.pandce.proboards.com/index.cgi?board=mm&action=display&thread=2959

this was posted on another board.

[mrs.jacinthe]

I saw that. Although it is a well-written apology, it seems to be more of a dispersion of blame rather than an actual apology.

An actual apology would be more like "We knew there were issues and complaints regarding the new format, but we made the decision to go ahead, despite what our users said. This resulted in serious issues. We screwed up and we're sorry. We will roll back the boards to the previous format and restore the functionality until such a time as we are able to provide a service that will be functional."

Not, "Our vendor assured us ... blahblahblah ... we're working on it. Deal with it until we get it worked out." And DEFINITELY not 5+ days after the change. STILL unprofessional IMO.

[Deleted]

May 14, 2012 18:05:20 GMT -5 mrs.jacinthe said:

I saw that. Although it is a well-written apology, it seems to be more of a dispersion of blame rather than an actual apology.

An actual apology would be more like "We knew there were issues and complaints regarding the new format, but we made the decision to go ahead, despite what our users said. This resulted in serious issues. We screwed up and we're sorry. We will roll back the boards to the previous format and restore the functionality until such a time as we are able to provide a service that will be functional."

Not, "Our vendor assured us ... blahblahblah ... we're working on it. Deal with it until we get it worked out." And DEFINITELY not 5+ days after the change. STILL unprofessional IMO.

agreed!

[Ramz-ee]

May 14, 2012 18:05:20 GMT -5 mrs.jacinthe said:

I saw that. Although it is a well-written apology, it seems to be more of a dispersion of blame rather than an actual apology.

An actual apology would be more like "We knew there were issues and complaints regarding the new format, but we made the decision to go ahead, despite what our users said. This resulted in serious issues. We screwed up and we're sorry. We will roll back the boards to the previous format and restore the functionality until such a time as we are able to provide a service that will be functional."

Not, "Our vendor assured us ... blahblahblah ... we're working on it. Deal with it until we get it worked out." And DEFINITELY not 5+ days after the change. STILL unprofessional IMO.

Well said and I completely agree.

[vanillahip]

May 14, 2012 18:05:20 GMT -5 mrs.jacinthe said:

And DEFINITELY not 5+ days after the change. STILL unprofessional IMO.

:Y: !

[sjh722]

May 14, 2012 20:22:30 GMT -5 Jenniebeeb said:

Bah, I am so frustrated to say the least.

When they made the "update" they somehow forgot to have a link to the Moderator Message board, so most Nest mods can't access the board unless it's bookmarked or they have an old post there that they can somehow access....So while they work on getting that important little tidbit fixed, they moved us over to the Bump Mod board, and basically were quiet all weekend long while we were posting up a storm with issue after issue. They're definitely a LOT more active today with their responses, but still I personally feel like they hung us out to dry with the way they've done all this.

They are (very slowly) addressing issues...although it feels like even the simplest things take a really long time, or repeated asking - maybe this is due to the fact that they're using a third-party vendor for this, and they're having to relay all of our wishes/complaints, etc. I have no idea.

At this point though, I don't foresee them reverting back to the previous version.

Ditto.

They are holding off on the bump conversion, supposedly, until all the bugs are fixed. I can't even edit posts on the nest right now.

[ssmjlm]

Even if it's a 3rd party vendor, relaying information shouldn't be that difficult. Look I work in contracting and this is ridiculous from both a contract standpoint of who they used and a customoer standpoint of functionality.

I'll go where the people go, but honestly I can't support a company that can't run itself professionally.

Perhaps they should do less Today show appearances and focus more on their brand.

[emjacobs]

I work for a software development company and we do a brutal test of every. single. patch. that we put out. If we patch the software to reload after entering a Contract Number we make sure to check every single feature that is available. It doesn't matter that they aren't connected, code is weird.

There is no excuse that they didn't thoroughly test their product and fix any issues that arose. Yes it takes time, yes its a pain in the ass, but you know what sucks more? Losing customers/members.