This shouldn't be an issue, right?

[Elsa]

I posted on here a few weeks ago about my TB york tote. The straps were tearing. Anyways, TB responded to me (after Nordstroms wouldn't do anything, ugh) and said to send them the bag, they'll send me a gift certificate for a new tote. Sweet.

But I'm stressing a little- I've had the bag about a year and a half. About 6 months ago, the center pocket was pissing me off. It doesn't connect at the bottom of the bag, and it made it hard to find things. It was only connected on the sides of the bag via thread, though it WAS sewed into the leather on the inside of the bag. You can kind of see what I mean here-


Anyways. So I took thread cutters and took that center pocket out. Again, it wasn't connected on the bottom of the bag, or anywhere else except at the top. Me removing it does not, in any way, affect the structure, quality, whatever of the handles, which is my complaint.

This isn't going to be a problem, right? I did keep the center pocket and am mailing it back with the rest of the bag. Should I type something up and let them know what I did and include that in the box?

I know that some products (car seats for example) if you were to mess with one thing no matter how minor, it can void the warranty.....but this was MY bag to use as I saw fit, and this worked for me. I don't know why I am overthinking this. lol

[wannabe]

i say fuck it...send them the bag and see what happens. worst case scenario, they send it back to you, right?

[Lucy Honeychurch]

I have this bag. I feel you on the center pocket, though it holds an ipad perfectly.

Send them the bag. Might as well try!

[Elsa]

Jan 26, 2016 14:00:13 GMT -5 Lucy Honeychurch said:

I have this bag. I feel you on the center pocket, though it holds an ipad perfectly.

Send them the bag. Might as well try!

I would freaking LOVE that center pocket, if it were sewn to the bottom of the bag. This would make this bag so much better for me. I might actually try to find a seamstress that can do this for me with the new one.

[lovelyshoes]

What did Nordstrom say? That sucks they didn't help.

Send TB the bag.

[pagas]

I can't believe Nordstrom didn't exchange it.

[Kit]

I mean...they said send them the bag. They didn't tell you it had to be unaltered, perfect condition, etc. I'd send it in!

[speckledfrog]

Just send it how it is. I'm kind of amused at the though of them pulling the bag out and thinking "WTF did she do to the pocket?" The pocket didn't affect the straps so I wouldn't worry about it.

[SKP82]

Another vote for send it back and don't worry about it.

But I am surprised Nordstrom wouldn't do anything.

[Elsa]

Jan 26, 2016 14:57:31 GMT -5 speckledfrog said:

Just send it how it is. I'm kind of amused at the though of them pulling the bag out and thinking "WTF did she do to the pocket?" The pocket didn't affect the straps so I wouldn't worry about it.

lol I know.

I sent it. I included a note about the pocket. At the end of the day, it worked for me, so hopefully its not an issue. If it is, well I guess that is the last TB bag I buy.

[elleblue]

Oh that pocket, I have that same issue. The pocket struggle is real.

[Elsa]

Jan 26, 2016 15:23:44 GMT -5 tators said:

Jan 26, 2016 15:18:58 GMT -5 Elsa said:

lol I know.

I sent it. I included a note about the pocket. At the end of the day, it worked for me, so hopefully its not an issue. If it is, well I guess that is the last TB bag I buy.

Omgahhh. Why did you include a note?! Haha. They wouldn't have even noticed.

Girl. The pocket was the length of the bag. They would have noticed. lol

[stato]

Jan 26, 2016 14:13:04 GMT -5 pagas said:

I can't believe Nordstrom didn't exchange it.

Neither can I. I have the exact same bag. The same thing happened to me with the straps after I'd had it for about 6 months. I took it back to Nordstrom and they apologized and immediately replaced it without even asking to see a receipt or looking up in their system whether I bought it there. I think the strap problem is pretty common with this bag (from what I read in reviews after it happened to me).

[CloudBee]

Jan 26, 2016 14:13:04 GMT -5 pagas said:

I can't believe Nordstrom didn't exchange it.

I agree. Their customer service for designer brands (a different cust serv #) is amazing.

I like the idea of including the inner bag with a very simple note stating what you did, just so they aren't confused..

[Elsa]

Jan 26, 2016 15:47:31 GMT -5 stato said:

Jan 26, 2016 14:13:04 GMT -5 pagas said:

I can't believe Nordstrom didn't exchange it.

Neither can I. I have the exact same bag. The same thing happened to me with the straps after I'd had it for about 6 months. I took it back to Nordstrom and they apologized and immediately replaced it without even asking to see a receipt or looking up in their system whether I bought it there. I think the strap problem is pretty common with this bag (from what I read in reviews after it happened to me).

Its been a year and a half. They ran my card that I assumed I paid with, and couldn't find it. I think I've gotten a new card since then because of the expiration date, but am not sure. And she was having trouble finding my last name in their system, DESPITE the fact that I've bought a ton of stuff there. She told me I could go through my bank statements and try to find a record of the purchase, but I don't remember exactly when I bought it (like it was June-August of 2014 I think) and that just sounds like a lot of work. TB got back to me a day or two after I went there, so I figure I'll try there first.

#lazy

lol

[Elsa]

Jan 26, 2016 15:50:44 GMT -5 CloudBee said:

Jan 26, 2016 14:13:04 GMT -5 pagas said:

I can't believe Nordstrom didn't exchange it.

I agree. Their customer service for designer brands (a different cust serv #) is amazing.

I like the idea of including the inner bag with a very simple note stating what you did, just so they aren't confused..

Hmmm I didn't think about calling, I just went in to my local store and spoke to a sales lady. Maybe that was my mistake. If TB won't take it back, I'll try calling Nordstroms and/or looking up the info from my bank statements.

[AHappierHour]

I'm surprised too! I think I Would have walked over to customer service and complained.

I always keep the tag with the sticker from my bags in the dust cover bag. I know I won't lose it there and I know it will make exchanges easier if something happens.

Good Luck and I hope TB fixes your bag for you!!!

[AHappierHour]

Jan 26, 2016 16:47:50 GMT -5 Elsa said:

Jan 26, 2016 15:50:44 GMT -5 CloudBee said:

I agree. Their customer service for designer brands (a different cust serv #) is amazing.

I like the idea of including the inner bag with a very simple note stating what you did, just so they aren't confused..

Hmmm I didn't think about calling, I just went in to my local store and spoke to a sales lady. Maybe that was my mistake. If TB won't take it back, I'll try calling Nordstroms and/or looking up the info from my bank statements.

Do you remember the sales associate who sold you the bag was? From my understand is that they can look it up from their sales records by just your name.

[Elsa]

Jan 26, 2016 16:57:51 GMT -5 AHappierHour said:

Jan 26, 2016 16:47:50 GMT -5 Elsa said:

Hmmm I didn't think about calling, I just went in to my local store and spoke to a sales lady. Maybe that was my mistake. If TB won't take it back, I'll try calling Nordstroms and/or looking up the info from my bank statements.

Do you remember the sales associate who sold you the bag was? From my understand is that they can look it up from their sales records by just your name.

lol no. Some days I can barely remember my child's name

I'm positive we paid with our BOA card. I just think it was a different card they ran because I got a new one. If needed I can go back through my bank records. I just don't want to. lol

[CloudBee]

Scroll through your online bank statements and see if you can find the transaction date and possibly the transaction number. Then call.

I returned a purse that had a similar issue a few years ago. When I called CS and they found out it was TB, they transferred me to their designer CS.

[eb777888]

Sorry, dude. You are SCREWED. Just pass that bag over to me!


(I love that bag so much!!!)