I was told I am unable to purchase a ticket

[TamiTaylor]

We're going to to WDW in June. Rented DVC points and staying at AKL. I have purchased all but 1 ticket (purchased all others over the phone.) I just tried calling to purchase the remaining ticket (have to do over the phone be because it is a combo GC and card.). After 30 minutes I was told that they can't sell me me a ticket through Disney that I have to go through DVC. That was not the case for the other 5 tickets I purchased. Can anyone give me any guidance? amy

[Amy]

Mar 17, 2016 14:02:19 GMT -5 TamiTaylor said:

We're going to to WDW in June. Rented DVC points and staying at AKL. I have purchased all but 1 ticket (purchased all others over the phone.) I just tried calling to purchase the remaining ticket (have to do over the phone be because it is a combo GC and card.). After 30 minutes I was told that they can't sell me me a ticket through Disney that I have to go through DVC. That was not the case for the other 5 tickets I purchased. Can anyone give me any guidance? amy

Call back and try with a different Cast Member - let me know 

[Amy]

if you need to tag me again I'm @   amyinar     (just to make sure i see it)

[TamiTaylor]

Mar 17, 2016 14:12:24 GMT -5 Amy said:

Mar 17, 2016 14:02:19 GMT -5 TamiTaylor said:

We're going to to WDW in June. Rented DVC points and staying at AKL. I have purchased all but 1 ticket (purchased all others over the phone.) I just tried calling to purchase the remaining ticket (have to do over the phone be because it is a combo GC and card.). After 30 minutes I was told that they can't sell me me a ticket through Disney that I have to go through DVC. That was not the case for the other 5 tickets I purchased. Can anyone give me any guidance? amy

Call back and try with a different Cast Member - let me know 

I called back got the same person, Angela, so I hung up and called back. I spoke to Geva who was awesome. She said "well that's certainly not magical. You can always buy a ticket." I got my ticket.

[Amy]

Mar 17, 2016 14:33:10 GMT -5 TamiTaylor said:

Mar 17, 2016 14:12:24 GMT -5 Amy said:

Call back and try with a different Cast Member - let me know 

I called back got the same person, Angela, so I hung up and called back. I spoke to Geva who was awesome. She said "well that's certainly not magical. You can always buy a ticket." I got my ticket.

yay! yeah your best plan of action when something weird happens is to hang up and try to get someone else 

[mmmomof2]

Angela needs to go back to training!

[Deleted]

I have had some odd encounters with cast members

[lala]

I'm glad you got the ticket - how bizarre was Angela's explanation!

[TamiTaylor]

Mar 17, 2016 17:51:05 GMT -5 lala said:

I'm glad you got the ticket - how bizarre was Angela's explanation!

It was weird. I tried to explain that I wasn't a DVC member and was using points from a member and she was like "what you can't do that" so then I was oh shit I just either got myself or the DVC member in trouble.

[lala]

Yea she was kind of clueless...obviously.