Post by OrangePixyStix on Aug 17, 2016 13:47:57 GMT -5
SO, back in June I ordered a couple of swimsuits from a website that did not clearly indicate where the items ship from. Apparently they shipped from China, so it took awhile, and of course the sizes are too small for me. I mean, I'm not super large or anything, but I couldn't even pull the swimsuit bottoms up my legs at all to even see if they fit around my waist (which the wouldn't have anyway). I really try NOT to order things from China, but it wasn't clear at all where the "supplier" was from this website and I just took the chance because the swimsuits were a great price.
They are seriously small enough to fit a pre-teen or junior size, maybe, but they were advertised/sold as women's suits. Anyhow, I just figured it wasn't worth the hassle of paying for shipping to return the suits and tossed them in my pile for future clothing donation drop-off. Maybe a young girl can find use for them, since they are unused and still have tags & everything.
I went on the sitejabber website to leave a negative review ONLY to warn other potential customers that the website does not have accurate size charts/poor sizing for American sizes and that the origin of the items is not stated, making it difficult to know if the product will fit.
Well the original website saw the negative review & responded, and then responded to me again through their website, to ask me to remove the negative review & they will refund my card in full & allow me to keep the items. I mean, great... I wasn't going to return them anyway, but it's nice to have the refund when I didn't even have to ask or fill out any paperwork for it. I checked my CC and they did reverse the charge so it didn't cost me anything.
I was torn on taking down the review, though, since I think it is still a concern & want to help customers know that this is a potential issue for this website unless they correct the size info & have more transparency on where the items are made. After receiving 3 more additional messages, both through the SiteJabber site & through the vendor site, I finally deleted it just to be done getting messages since I did get the refund, etc.
Now I just got ANOTHER message from the vendor asking for more details of the order, if I was still unsatisfied, and offering a 10% code to buy more items from them. I mean, the details of the order issues were clearly stated on my negative review that they asked me to remove - what MORE do they want from me? I'm not buying more items, especially since I do not know if the clothes will arrive as childrens' sizes, lol.
I'm kind of tempted to measure the swimsuits & take photos, and take screen shots of a typical size-chart measurements with a side-by-side of their incorrect measurements, and then send them all that info as my response. But, that seems like almost as much work as if I had just decided to re-package & return the damn things to begin with. I guess it's great that they are making an effort to improve & ensure the customers are happy, but leave me alone already and just be happy I took down the negative review!
Sorry that got long. I felt the need to bitch somewhere and realize this is very much a 1st world problem. I am going to stop buying stuff from random websites, though, without checking online reviews first, because there were many other negative reviews of this particular company on sitejabber.
I had the same thing happen to me. I ordered a red coat for Halloween off of Amazon and I didn't realize until it was shipping that it was coming from China. That coat was the tiniest thing ever and maybe a child could wear it.
I wish I had done what you did, but I just sulked and hung it in my closet.