Amazon shipped too many items

[seriously]

So I ordered my dog a new bed and crate.  Just opened the box the bed came in and they shipped me 3 beds.  The 3 beds were individually wrapped inside a larger plastic bag, which I guess why the error happened.
I'm going to contact Amazon, but I was curious as to if this had happened to anyone else and what Amazon's response was.  Did they tell you to keep the items, ship them back or what.  Luckily I didn't totally destroy the box when opening like I normally do so I can ship back with minimal difficulty if they offer porch pick up.

[tellmesomethingood]

Did you make sure you ordered correct?

[seriously]

Mar 30, 2017 8:52:08 GMT -5 tellmesomethingood said:

Did you make sure you ordered correct?

That was my first thought, Oh crap did I order 3 by accident.  But no, the order was for one bed.

[dropitlikeitshott]

I have had something like this happen twice. Both times I called, and they told me to keep the item. I will always contact them, I woulf feel like I stole the item if I didn't.

[SpartanGirl]

I've had this happen twice. Both times they told me to keep the items.

[YahYahs]

I ordered a 3-pk of Sonicare toothbrush heads and they accidentally sent me FOUR of the 3-pks (a $75 mistake). I chatted with them - they sent me a return label and I sent them back.

[pagas]

Return label and UPS pick up has been my experience

[knx9211]

Yeah, just call. If they tell you to keep them, I'm sure a local shelter would LOVE to have them.

[Champagne Supernova]

This happened to me before! I called them and they told me to just keep the items as well.

[felicity]

They might offer you a prepaid label to ship back, or they might say to keep them. Either way my understanding is you are not obligated to pay for or return items that were sent to you unsolicited, so they can't charge you for them.

[curtains]

I love Amazon customer service. I have had it happen and sent it back with a prepaid label.

But knx9211 had a great idea of a shelter using them if they let you keep them.

[seriously]

I've emailed them, so we'll see what they have to say. The beds were $24 each, so it was an $48 mistake on their part. However it was a pretty big box, so they'll have to offer porch pick up for the return, I don't want to have to drive it to a dropoff. I mean I could, but I just don't want to.

[seriously]

I just got my response from Amazon. Don't think they understood the problem. 


Hello,



I understand your concern about the item Deluxe Bolster Pet Bed for Dogs & Cats and you received three beds instead of the one you had ordered.



In this case, you do have below few options for you.



1. You can return the item and we will issue a replacement order.



2. You can issue a refund for the item and you can return.



I hope this solution works for you. We look forward to seeing you again soon.



We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

[CloudBee]

They once accidentally shipped me 36 jars of onion powder, and made me keep them. I only needed one. Lol.

They've also had me keep a duplicate book and pair of sneakers over the years.

[mrhanky]

Mar 30, 2017 10:09:47 GMT -5 seriously said:

I just got my response from Amazon. Don't think they understood the problem. 


Hello,



I understand your concern about the item Deluxe Bolster Pet Bed for Dogs & Cats and you received three beds instead of the one you had ordered.



In this case, you do have below few options for you.



1. You can return the item and we will issue a replacement order.



2. You can issue a refund for the item and you can return.



I hope this solution works for you. We look forward to seeing you again soon.



We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

They suck via email because they solely work of scripts. Try the chat feature. (Or call, but I hate talking on the phone).

[TR]

Mar 30, 2017 10:09:47 GMT -5 seriously said:

I just got my response from Amazon. Don't think they understood the problem. 


Hello,



I understand your concern about the item Deluxe Bolster Pet Bed for Dogs & Cats and you received three beds instead of the one you had ordered.



In this case, you do have below few options for you.



1. You can return the item and we will issue a replacement order.



2. You can issue a refund for the item and you can return.



I hope this solution works for you. We look forward to seeing you again soon.



We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Do a live chat so you can explain in real time.

[pagas]

I have found that Amazon customer service has gotten really bad. And nearly everything is sent via Amazon shipping for our house in Houston. And they are terrible, Amazon doesn't care. Nothing arrives in 2 days any longer and they customer service reps don't give a shit. I am tempted to cancel prime since Target has subscriptions now.

[seriously]

Currently finishing up Live Chat...this doing the right thing is painful. I've had to clarify multiple times what happened. It really isn't that hard. Their customer service and response used to be much better.

They are going to issue a return label, which I said was fine as long as they do porch/home pick up.

[darthnbjenni]

My husband ordered 200 pounds of cat litter that was marked as delivered. We never got the shipment, so he called and they sent a new one. A few days later, I came home to 400 pounds of cat litter in my driveway, and Amazon said it would be more to ship it back, so just keep it.

[knx9211]

Mar 30, 2017 15:36:38 GMT -5 darthnbjenni said:

My husband ordered 200 pounds of cat litter that was marked as delivered. We never got the shipment, so he called and they sent a new one. A few days later, I came home to 400 pounds of cat litter in my driveway, and Amazon said it would be more to ship it back, so just keep it.

...HOW MANY CATS DO YOU HAVE?

I didn't mean to have my capslock on, but I'm keeping it because it seems appropriate.

[luckyno7]

I had issues with shipping so the item was cancelled. I was credited back for the item. I reordered and 3 days later the original item made it to my house.

They had me ship one back.

[hisno1girl]

I had two books shipped to me instead of one and they just told me to keep it AND credited me $1.99 (office of the book) as a bonus for being honest

[darthnbjenni]

Mar 30, 2017 15:54:07 GMT -5 knx9211 said:

Mar 30, 2017 15:36:38 GMT -5 darthnbjenni said:

My husband ordered 200 pounds of cat litter that was marked as delivered. We never got the shipment, so he called and they sent a new one. A few days later, I came home to 400 pounds of cat litter in my driveway, and Amazon said it would be more to ship it back, so just keep it.

...HOW MANY CATS DO YOU HAVE?

I didn't mean to have my capslock on, but I'm keeping it because it seems appropriate.

3 too many for my liking. I dont know why he ordered that much to begin with.

[sweetcheeks]

I ordered a box spring in Dec and it was guaranteed to be delivered by 12/24 (I had overnight guests coming for Christmas and had only a mattress on the floor). On 12/24, they changed the delivery date to 12/26. I called customer service and was told the local delivery company doesn't work on weekends. I complained that I never would have ordered the box spring without the guaranteed delivery date and now it was too late to go out and buy one locally. They gave me a full credit, an extra month of prime and then told me that if the box spring wound up being delivered anyway, to just keep it. Sure enough, it showed up on 12/26.

[arehopsveggies]

I've started complaining every single time something isn't here when Amazon says it will be. Our two day shipping usually takes longer (three days plus no weekends, so if I order Wednesday it should come Monday). But darn it if they say Monday and it doesn't show I'm complaining. I get a free month of prime each time.

[Captain Serious]

Mar 30, 2017 23:01:18 GMT -5 arehopsveggies said:

I've started complaining every single time something isn't here when Amazon says it will be. Our two day shipping usually takes longer (three days plus no weekends, so if I order Wednesday it should come Monday). But darn it if they say Monday and it doesn't show I'm complaining. I get a free month of prime each time.

How recently did you last get a free month, and he did you contact them?

I got a free month once, when it was really outrageous. The next time I contacted them it was only a few days late, and they only offered me a few bucks.

[zitiqueen]

I'd love to know how people get a free month of Prime. I have Prime and whenever I call to complain that something didn't arrive when they promised it would, they're all "too bad, so sad."

[wise_rita]

Mar 30, 2017 10:13:51 GMT -5 mrhanky said:

Mar 30, 2017 10:09:47 GMT -5 seriously said:

I just got my response from Amazon. Don't think they understood the problem. 


Hello,



I understand your concern about the item Deluxe Bolster Pet Bed for Dogs & Cats and you received three beds instead of the one you had ordered.



In this case, you do have below few options for you.



1. You can return the item and we will issue a replacement order.



2. You can issue a refund for the item and you can return.



I hope this solution works for you. We look forward to seeing you again soon.



We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

They suck via email because they solely work of scripts. Try the chat feature. (Or call, but I hate talking on the phone).

Fuck that!

I know we're pay that now I would've donated the 2 to a shelter and patted myself on the back door my philanthropy.

The heck if I'm going too far out of my way to fix their mistake.

[arehopsveggies]

Mar 30, 2017 23:22:08 GMT -5 Captain Serious said:

Mar 30, 2017 23:01:18 GMT -5 arehopsveggies said:

I've started complaining every single time something isn't here when Amazon says it will be. Our two day shipping usually takes longer (three days plus no weekends, so if I order Wednesday it should come Monday). But darn it if they say Monday and it doesn't show I'm complaining. I get a free month of prime each time.

How recently did you last get a free month, and he did you contact them?

I got a free month once, when it was really outrageous. The next time I contacted them it was only a few days late, and they only offered me a few bucks.

This week. I think I've gotten 5-6 free months since January?
I just email customer service

[peachy]

Apr 2, 2017 0:11:50 GMT -5 arehopsveggies said:

Mar 30, 2017 23:22:08 GMT -5 Captain Serious said:

How recently did you last get a free month, and he did you contact them?

I got a free month once, when it was really outrageous. The next time I contacted them it was only a few days late, and they only offered me a few bucks.

This week. I think I've gotten 5-6 free months since January?
I just email customer service

do you ask specifically?