Ulta account hacked

[hoteldweller]

Man! I got my 20% off coupon and just logged in to see if my last order (that I had placed to get to 2000 points) had been credited yet.

The name on my account had been changed, address remained mine, but 1986 points had been redeemed in a different city.

Argh. I hope Ulta fixes it. I don't remember having to show ID to redeem, so I suppose this might happen more often than not.

[calico]

Oh that is shitty.

[centralsquare]

Ugh! That's awful. I hope they make it right.

[Pippin]

That really sucks! I hope they fix it for you.

[pumpkin]

Oh no! I really hope they are able to help you out.

[hoteldweller]

Follow up:

Ulta was great. They asked no questions, had me shut down my old reward account, open a new one, and she credited me all of my points.

The only thing I lost was my path to platinum spending, about $ 250. The person with whom I spoke said to call back if I don't make platinum on my own, and I can get it credited later. Oh well.

[centralsquare]

Apr 13, 2017 17:31:44 GMT -5 hoteldweller said:

Follow up:

Ulta was great. They asked no questions, had me shut down my old reward account, open a new one, and she credited me all of my points.

The only thing I lost was my path to platinum spending, about $ 250. The person with whom I spoke said to call back if I don't make platinum on my own, and I can get it credited later. Oh well.

That part makes no sense. They should be able to track that easily.

[hoteldweller]

It doesn't, does it? I'm going to wait a few days and call back; I didn't have time to argue.

[thatgirl2478]

Apr 13, 2017 17:31:44 GMT -5 hoteldweller said:

Follow up:

Ulta was great. They asked no questions, had me shut down my old reward account, open a new one, and she credited me all of my points.

The only thing I lost was my path to platinum spending, about $ 250. The person with whom I spoke said to call back if I don't make platinum on my own, and I can get it credited later. Oh well.

I'm glad they fixed it for you, but it sucks that you lost your path to Platinum!  
Save

[MarmeeNoir]

My was too last weekend.

[secretlyevil]

Apr 28, 2017 10:42:27 GMT -5 MarmeeNoir said:

My was too last weekend.

Yikes! I'm sorry. Off to change password.

[MarmeeNoir]

Apr 28, 2017 13:09:39 GMT -5 secretlyevil said:

Apr 28, 2017 10:42:27 GMT -5 MarmeeNoir said:

My was too last weekend.

Yikes! I'm sorry. Off to change password.

Mine was used in store.

[Laura Palmer]

this is crazy and scary