Returning an Ulta purchase-

[calico]

Has anyone bought something at Ulta using points and then needed to return it? I'm considering buying a new flat iron and paying for it entirely with points. BUT, if I end up not liking this one (like the last one) and need to take it back, I want to be able to get my points refunded to me.

Anyone know if this is possible?

[jaycee]

I got burned doing that! I saved up all of my points until I had a $125 gift card and then bought a bad palette. Returned it and did not get the equivalent in points. I tried returning it during a busy time in the store and the sales associate had no idea what the hell was going on. I should have called and complained. I have found their costumer service to be okay on the phone so maybe call and verify first.

[mortomo]

I bought a Beachwaver with my points and hated it. I returned it and got my points back. It cost more than my $125 in points, so I don't know how it works if what you're returning is only a partial of the points that you spent.

[calico]

mortomo, this would be the same situation as yours, so thanks for sharing your experience. I just placed my order and am hoping this flat iron works out for me.

[mortomo]

Nov 7, 2017 21:46:24 GMT -5 calico said:

mortomo , this would be the same situation as yours, so thanks for sharing your experience. I just placed my order and am hoping this flat iron works out for me.


I hope the flat iron works out for you.

 Also, I've noticed at my Ulta that not every associate knows how to process a return from an online purchase.  The few times I've returned something it's taken more than one associate to figure it out!

[secretlyevil]

You get your points back, it takes up to 48 hours for them to be added back to your balance. At least that’s what I was told and what my experience has been.

[starlily]

Nov 7, 2017 21:34:57 GMT -5 mortomo said:

I bought a Beachwaver with my points and hated it. I returned it and got my points back. It cost more than my $125 in points, so I don't know how it works if what you're returning is only a partial of the points that you spent.

What did you hate about the Beachwaver?

[mortomo]

Nov 10, 2017 5:12:36 GMT -5 starlily said:

Nov 7, 2017 21:34:57 GMT -5 mortomo said:

I bought a Beachwaver with my points and hated it. I returned it and got my points back. It cost more than my $125 in points, so I don't know how it works if what you're returning is only a partial of the points that you spent.

What did you hate about the Beachwaver?


I barely got a bend in my hair from it. My hair curls fairly easily, so I figured beachy waves shouldn't be too difficult. It went right back. For the money I expected better. 

ETA: I do have long, thick hair, so someone with a different hair type might have better luck.