Help with Google Accounts/Chrome

[cereal K]

Having issues with Google Accounts/Chrome in an Apple environment. It’s a weird one.


My daughter has a Google account managed by her school district. At home, she’s using a Mac Book Air (all updates run, Catalina). The Air has two user profiles set: one for her, and one for me (Admin). Starting about two days ago, I am unable to access her Google accounts via Chrome (Chrome is the preferred browser as the district has enabled Chrome-specific plugins she needs for some assignments). At this point, nothing loads in Chrome – I get proxy tunnel errors and timeout pages. I’m not even able to log out of her account via Chrome. Also, I’m not able to access *any* website in Chrome, not just her GA.

Here’s the twist: I can easily access her Google Account (GA) on Safari while logged into her profile. I can easily access her GA on Chrome while logged into *my* profile. I can easily access her GA on Chrome on my own computer (Mac Book Pro).

I have uninstalled and reinstalled Chrome on her profile/computer. I’ve restarted, shut down, etc. multiple times. I’ve turned off some of her app/access restrictions.

At this point, the only thing I can think of is the “nuclear option” – which would be completely blowing away her profile and starting over, but I hate to do that because I can’t promise that the backup process won’t bring over something undesirable, and I risk losing pictures she’s taken, etc.

Does anyone have any ideas on what to do/try to fix this? It’s not impeding her ability to work, but it is adding a layer of complexity in that none of us really want to deal with right now.

[cupcake0214]

Is Chrome browser up to date? I had an issue using my Google Classroom because of that.

[cereal K]

Apr 1, 2020 10:39:12 GMT -5 cupcake0214 said:

Is Chrome browser up to date? I had an issue using my Google Classroom because of that.

As far as I can tell. It’s set to update with restarts, which we’ve done several times. 

Also, I’m not able to access *any* website in Chrome, not just her GA. (I’ll add this to the OP, bc storytelling.)

[cupcake0214]

Could it be an issue with the Chrome account thru the school district? I use safari all the time for all my Google school accounts.

[cereal K]

Apr 1, 2020 10:44:12 GMT -5 cupcake0214 said:

Could it be an issue with the Chrome account thru the school district? I use safari all the time for all my Google school accounts.

I wondered that, too, but the account works on other browsers and profiles. She is using Safari for now, but doesn’t have access to some of the plugins she needs. 

I’m leaning toward a Chrome problem, but am puzzled that I can’t seem to “start fresh” with it. Even uninstalling/reinstalling leaves all the same logins/settings remembered.  

[cjcouple]

May not help because I am not on Apple but if I need to switch google accounts on Chrome I have to sign out then sign in as a new user. I cannot just switch accounts without signing out.

ETA: I only mention because it appears like you should be able to switch users but I get errors. It seems simple but it hung me up last year. My son was trying to submit an assignment last year and it wouldnt go. He was physically in his classroom page and viewing assignments so it took a while to figure it out.

[cereal K]

I fixed it!!

I was uninstalling, but not doing “clean uninstalls”. Mac saves a whole shitload of history and preferences in Library folders. So I uninstalled, cleared those out, restarted, and reinstalled and it’s all working again!!

[cupcake0214]

Apr 1, 2020 11:09:55 GMT -5 cereal K said:

I fixed it!!

I was uninstalling, but not doing “clean uninstalls”. Mac saves a whole shitload of history and preferences in Library folders. So I uninstalled, cleared those out, restarted, and reinstalled and it’s all working again!!

Yay!

[dutchgirl678]

That's great! I was going to suggest deleted plist files (which is what the history and preferences are stored in).