cancelled trip when renting DVC

[mccallister84]

We had planned on going to Disney in May 2021 for months now. We planned on renting DVC again.

Worst case scenario - what happens if Disney is still not open? Or opens and has to close again?

Has anyone experienced this for right now? What happened?

(I am specifically looking for people who have rented points and had trips cancelled due to COVID).

[Covergirl82]

I think the smartest thing to do right now is to buy the "cancel for any reason" insurance, if it's offered. We rented through the DVC Rental Store; we originally planned to go April 1-10 (2020), but were able to reschedule to August 1-9. We originally did not get the insurance, but when we rescheduled, they let us add the insurance.

[huskymom]

Apr 20, 2020 11:59:10 GMT -5 Covergirl82 said:

I think the smartest thing to do right now is to buy the "cancel for any reason" insurance, if it's offered. We rented through the DVC Rental Store; we originally planned to go April 1-10 (2020), but were able to reschedule to August 1-9. We originally did not get the insurance, but when we rescheduled, they let us add the insurance.

For their insurance, You only get so much back within 30-45 days though, right? Maybe 50%? We rented through them 2 years ago and opted out of their insurance as we didn’t envision a reason to cancel that wouldn’t be last minute.

We currently have a reservation at the Grand Californian at the end of June through David’s. He is offering a credit good for 2 years if the resorts are closed. I’m worried DL will reopen and I definitely won’t want to go by then, and am preparing to just lose that money at this point 😭.

I would definitely not rent points right now as I am not very confident these broker companies will survive this. There is an 80+ page thread about David’s on Disboards I’ve been following. If enough renters contest with their CC and win (not providing a reservation seems like it would mean David did not hold up his end of the contract but the owners contract doesn’t seem to have any language needing to refund David...so he may be screwed). I will only book directly with Disney going forward after this fiasco, so I have the reassurance of a reasonable cancellation.

[jaycee]

We have a trip planned staring Aug 23, 2020 and rented points through the DVC rental store at the Grand Floridian.  This is our third trip with them and the customer service and savings were outstanding on the first two.  We had to put down half of our reservation cost a few months ago.  The next half is due in July.  We did not buy the insurance.  In our defense with this, I've read that some travel insurance policies do not cover pandemics.

I recently asked our agent at the DVC rental store what will happen if the Grand Floridian is not open.  She basically said no refund.  Even if it is closed we will lose everything we've paid so far (half of the total cost).  So when the other half is due in July, we have to make a decision to just go for it and hope it will be open and pay in full or just throw in the towel and lose the first half.  They will "try to work with us to reschedule" but they're under no legal obligation to do that.

We will never, ever rent through a rental company again, which is so sad because our first two experiences were outstanding.  

[huskymom]

Apr 21, 2020 11:58:59 GMT -5 jaycee said:

We have a trip planned staring Aug 23, 2020 and rented points through the DVC rental store at the Grand Floridian.  This is our third trip with them and the customer service and savings were outstanding on the first two.  We had to put down half of our reservation cost a few months ago.  The next half is due in July.  We did not buy the insurance.  In our defense with this, I've read that some travel insurance policies do not cover pandemics.

I recently asked our agent at the DVC rental store what will happen if the Grand Floridian is not open.  She basically said no refund.  Even if it is closed we will lose everything we've paid so far (half of the total cost).  So when the other half is due in July, we have to make a decision to just go for it and hope it will be open and pay in full or just throw in the towel and lose the first half.  They will "try to work with us to reschedule" but they're under no legal obligation to do that.

We will never, ever rent through a rental company again, which is so sad because our first two experiences were outstanding.  

If the resort is closed, DVC Rental Store is offering a credit - it's right on the front page of their site.  Looks like it's only good through 5/31/2021 though, and availability is going to be terrible I bet.  And that's assuming they can stay afloat.  You could likely dispute the charge though if you paid via CC - I think that is the route I will take if needed.  But because our reservations are so far out at this point, we just have to wait and see how long the closure is extended.  I don't want to go in June at this point so I am worried the resort will reopen.  And, if the resort reopens but the parks don't? I think no credit in that case either.

I feel your pain though - we had to pay 100% at the time of booking last August, NEVER AGAIN.

[Covergirl82]

I do agree, it feels safer in the future to book through Disney directly (even though it costs more), as they would have much more flexibility when it comes to rescheduling, refunds, fee-free cancellations, etc. I was able to quickly and easily cancel my reservation for a 2-night stay (that we had added to our trip based on flights) that we had booked directly through Disney when WDW first announced park closures through March 31.

[Mrs. ChanandlerBong]

There are huge issues with David's , renters and owners right now.

I encourage you to look through those Disboards threads and make sure you're very comfortable with the idea of possibly losing your money.

www.disboards.com/threads/davids-dvc-rental-reimbursement-or-rescheduling.3796922/page-97#post-61805215

If it was me, I'd rather stay at a value or moderate booked through Disney that can be cancelled with low penalty than rent points at this point.

[mccallister84]

Thanks all. You’ve given me a lot to think about. Honestly I hadn’t even considered the companies going under.

[Deleted]

Apr 22, 2020 8:46:04 GMT -5 Mrs. ChanandlerBong said:

There are huge issues with David's , renters and owners right now.

I encourage you to look through those Disboards threads and make sure you're very comfortable with the idea of possibly losing your money.

www.disboards.com/threads/davids-dvc-rental-reimbursement-or-rescheduling.3796922/page-97#post-61805215

If it was me, I'd rather stay at a value or moderate booked through Disney that can be cancelled with low penalty than rent points at this point.

I went and found that thread after it was mentioned above. I'd always thought about renting points for DW but I don't know that I ever will at this point. While yes, you get more room for the money, the fact that you could lose all of it is just too big of a risk. 

[Mrs. ChanandlerBong]

Apr 22, 2020 11:08:14 GMT -5 @princessbubbleyum said:

Apr 22, 2020 8:46:04 GMT -5 Mrs. ChanandlerBong said:

There are huge issues with David's , renters and owners right now.

I encourage you to look through those Disboards threads and make sure you're very comfortable with the idea of possibly losing your money.

www.disboards.com/threads/davids-dvc-rental-reimbursement-or-rescheduling.3796922/page-97#post-61805215

If it was me, I'd rather stay at a value or moderate booked through Disney that can be cancelled with low penalty than rent points at this point.

I went and found that thread after it was mentioned above. I'd always thought about renting points for DW but I don't know that I ever will at this point. While yes, you get more room for the money, the fact that you could lose all of it is just too big of a risk. 

We have never rented out our points, after this we never will. DH was the go between of 2 sets of friends. One with excess points and one that wanted a villa because of their family size. Trip was supposed to be last week. Friend who was renting wanted DH to ask his friend to refund their money. Friend who owns the points used the money to pay their membership fees in January and since then both he and his wife list their jobs. They don’t have the money to return. We were not privy to their contract, but I assume it was a “no refunds” trip. It’s just ugly all around.

[Deleted]

Apr 22, 2020 11:47:57 GMT -5 Mrs. ChanandlerBong said:

Apr 22, 2020 11:08:14 GMT -5 @princessbubbleyum said:

I went and found that thread after it was mentioned above. I'd always thought about renting points for DW but I don't know that I ever will at this point. While yes, you get more room for the money, the fact that you could lose all of it is just too big of a risk. 

We have never rented out our points, after this we never will. DH was the go between of 2 sets of friends. One with excess points and one that wanted a villa because of their family size. Trip was supposed to be last week. Friend who was renting wanted DH to ask his friend to refund their money. Friend who owns the points used the money to pay their membership fees in January and since then both he and his wife list their jobs. They don’t have the money to return. We were not privy to their contract, but I assume it was a “no refunds” trip. It’s just ugly all around.

Yikes. That's hard. What an awful situation for all of them, but especially for your DH to be stuck in the middle of it. 


The only time we've used points was when a wonderfully generous friend gave us a week's worth that were about to expire. I am pretty sure at this point that's the only way we'd ever use points again. 

[chicago]

We have rented points for a June trip to Aulani. I am sitting in limbo, hoping the hotel remains closed and we can’t go so we have some chance at a “credit” or...something? I don’t even know what to expect. It’s a mess and David’s is so overwhelmed that they won’t even talk to us yet. They’re too busy with April and May closures. Our Maui rental will allow us to reschedule within the next 18 months, but if Aulani is open we will be out close to $3k. I wish I could just reschedule the whole thing and be done with it. I would not recommend renting points.

And now I need to go read that thread from the other board!

[Covergirl82]

Ok, so with the deal that Disney just released for WDW resorts, we decided to book directly through Disney so that we can more easily reschedule or cancel if need be. We also were able to book a room at Boardwalk, which is where we had originally wanted to stay. (When we rescheduled our DVC rental from April to August, Boardwalk wasn't available, so we booked at AKL-Kidani.)

We had the "cancel for any reason insurance" through the DVC Rental Store, but only got about a 75% refund. We weren't happy to take the hit, but at least if something does happen and we can't go August 1-9, then it will be a lot easier to reschedule again directly through Disney (or they would give us a full refund if they are still closed).

[huskymom]

Apr 29, 2020 16:01:36 GMT -5 Covergirl82 said:

Ok, so with the deal that Disney just released for WDW resorts, we decided to book directly through Disney so that we can more easily reschedule or cancel if need be. We also were able to book a room at Boardwalk, which is where we had originally wanted to stay. (When we rescheduled our DVC rental from April to August, Boardwalk wasn't available, so we booked at AKL-Kidani.)

We had the "cancel for any reason insurance" through the DVC Rental Store, but only got about a 75% refund. We weren't happy to take the hit, but at least if something does happen and we can't go August 1-9, then it will be a lot easier to reschedule again directly through Disney (or they would give us a full refund if they are still closed).

I think you made the right call! It sucks to lose that much but better than it all.

[Covergirl82]

Apr 29, 2020 16:06:53 GMT -5 huskymom said:

Apr 29, 2020 16:01:36 GMT -5 Covergirl82 said:

Ok, so with the deal that Disney just released for WDW resorts, we decided to book directly through Disney so that we can more easily reschedule or cancel if need be. We also were able to book a room at Boardwalk, which is where we had originally wanted to stay. (When we rescheduled our DVC rental from April to August, Boardwalk wasn't available, so we booked at AKL-Kidani.)

We had the "cancel for any reason insurance" through the DVC Rental Store, but only got about a 75% refund. We weren't happy to take the hit, but at least if something does happen and we can't go August 1-9, then it will be a lot easier to reschedule again directly through Disney (or they would give us a full refund if they are still closed).

I think you made the right call! It sucks to lose that much but better than it all.

Agree!  I said to my husband that at least with a reservation directly through Disney, we could modify or cancel up to 4 days prior to the trip, but the refund amount through the DVC Rental Store would continue to go down, and right now we were still in the timeframe for the highest refund amount. 

[jlt19]

Wow, I'm really down the rabbit hole on that thread about David's! I had considered renting points for a trip in September, but ended up booking one of those Hilton Vacation "deals" where we'd have to sit through a timeshare presentation. Then I just used my Hilton points for the rest of the week. I decided to cancel the trip (not wanting to pull kids out of school in the fall for obvious reasons now) and Hilton had the money back on my CC within days. It helped that I told them I was unemployed (truth) and I wouldn't meet the minimum threshold for HHI anymore.

I had already purchased tickets through Undercover Tourist as well, but I made sure I bought the refundable (paper) kind. I initiated a return and they told me I had to return them within 7 days and I'd have to pay a 5% "restocking fee". I did that and then asked how long it'd be to get my money back and they said 5-6 WEEKS. I'm annoyed that it'll take that long and annoyed they're still charging the 5% but if it'll help keep their employees paid, I'm ok with it. Still super annoyed at the lag of getting my money back, but it is what it is I suppose.

[Deleted]

May 2, 2020 9:43:08 GMT -5 jlt19 said:

Wow, I'm really down the rabbit hole on that thread about David's! I had considered renting points for a trip in September, but ended up booking one of those Hilton Vacation "deals" where we'd have to sit through a timeshare presentation. Then I just used my Hilton points for the rest of the week. I decided to cancel the trip (not wanting to pull kids out of school in the fall for obvious reasons now) and Hilton had the money back on my CC within days. It helped that I told them I was unemployed (truth) and I wouldn't meet the minimum threshold for HHI anymore.

I had already purchased tickets through Undercover Tourist as well, but I made sure I bought the refundable (paper) kind. I initiated a return and they told me I had to return them within 7 days and I'd have to pay a 5% "restocking fee". I did that and then asked how long it'd be to get my money back and they said 5-6 WEEKS. I'm annoyed that it'll take that long and annoyed they're still charging the 5% but if it'll help keep their employees paid, I'm ok with it. Still super annoyed at the lag of getting my money back, but it is what it is I suppose.

It's quite the rabbit hole isn't it? I am so amazed at how many points some of those people own with Disney. It's an insane amount of money. 

[Wines Not Whines]

What’s going on with David’s? Is he refusing to issue refunds? I went on Disboards, but that’s a really long thread and I just drank a margarita, so I lost focus.

[Deleted]

May 2, 2020 18:33:13 GMT -5 Wines Not Whines said:

What’s going on with David’s? Is he refusing to issue refunds? I went on Disboards, but that’s a really long thread and I just drank a margarita, so I lost focus.

He's offering vouchers but people are concerned that he'll go out of business and the vouchers will be useless. There's also a lot of stuff regarding how he's trying to revise contracts that is pissing owners off and I am honestly confused about what it all means about what he's trying to do and what it means for them. I think it essentially means he gets his commission for the original reservation and then would get a second commission when he books the reservation with the voucher, or something to that effect.

What it really made clear to me is that his reviews are garbage as far as social media. The only reason they have nothing but glowing reviews is because they delete everything else. 

[jlt19]

May 2, 2020 21:18:39 GMT -5 @princessbubbleyum said:

May 2, 2020 18:33:13 GMT -5 Wines Not Whines said:

What’s going on with David’s? Is he refusing to issue refunds? I went on Disboards, but that’s a really long thread and I just drank a margarita, so I lost focus.

He's offering vouchers but people are concerned that he'll go out of business and the vouchers will be useless. There's also a lot of stuff regarding how he's trying to revise contracts that is pissing owners off and I am honestly confused about what it all means about what he's trying to do and what it means for them. I think it essentially means he gets his commission for the original reservation and then would get a second commission when he books the reservation with the voucher, or something to that effect.

What it really made clear to me is that his reviews are garbage as far as social media. The only reason they have nothing but glowing reviews is because they delete everything else. 

The way I understand it is he's asking for the money back he had paid to the owners since they're getting the points back. Then instead of giving that money back to the renter that paid it, he's offering them a voucher and keeping the money to continue to operate.

As far as the double commission, I did read somewhere in there that when the owners re-rent out those same points, he won't be charging a commission on them at that time. BUT, the big problems here are:
--Many of the owners' points that they're getting back are worthless b/c they have an expiration date, so they don't feel that THEY should be the ones to lose out on the money (which I disagree with b/c that's the chance you take, ESPECIALLY for those that buy the points exclusively to then sell to earn a profit).
--Many of the owners are on board with refunding, but they want to refund to the renters, NOT David. He isn't allowing that.
--Many of the owners are pissed about it all, so they don't want to refund him and then have to work with him in the future to re-rent/sell the points again. 
--Same for the renters. They don't want to work with him in the future, so obviously don't want a voucher.
--Many renters are doing chargebacks on their CC's and if they win, he'll go BK. So then EVERYONE is shit out of luck.
--If most owners don't refund him, see above.
--He's basically setting up a ponzi scheme and it's going to fail, big time. 

I think he's in over his head. He has no idea how to handle this without going out of business, which will do none of the parties involved any good. He's the one in control and like everyone else on the planet never expected this to happen, so is most likely attempting to do what he can to make things right, but I really don't think it'll be possible. I think the only way it could work is if Disney or whoever issues the points, makes those that have expired during this time have a new expiration date. But then apparently that would cause the following year to get overbooked or some shit. I don't understand how the points really work. 

See, totally involved and this doesn't affect me one iota!

[mainelyfoolish]

May 3, 2020 10:25:49 GMT -5 jlt19 said:

--Many of the owners' points that they're getting back are worthless b/c they have an expiration date, so they don't feel that THEY should be the ones to lose out on the money (which I disagree with b/c that's the chance you take, ESPECIALLY for those that buy the points exclusively to then sell to earn a profit).

I read a good chunk of that thread out of sheer curiosity. The problem David has is that he has two separate contracts for every transaction, one with the points owner and one with the renter.

His contract with the points owners says that they get paid by David even if the points renter never checks in. He markets himself as a hassle-free way to rent point and takes a nice commission off every transaction for his efforts. Obviously he never contemplated Disney shutting down the resorts for an extended period of time, but it’s not the owners’ fault that David wrote a poor contract. 

David’s contract with the points renters is that they are guaranteed a place to stay at Disney World. Again, there isn’t any contract language that anticipates an extended resort closure. The renters who are pursuing charge-backs are saying that they paid for lodging which David was unable to provide; he sold something that didn’t exist. It is unknown at this point if credit card companies will side with the renters on the charge-backs.  

[Deleted]

Thanks jlt19 and mainelyfoolish - that all makes sense. 

[bronxgirl]

Wow. What a mess. I wonder how DVC rental store is handling everything.

[nextbigthing]

May 4, 2020 14:17:23 GMT -5 bronxgirl said:

Wow. What a mess. I wonder how DVC rental store is handling everything.

I wondered this too. Everyone's talking shout David's. I used dvc store in January with insurance and loved them

[Deleted]

May 4, 2020 17:23:57 GMT -5 nextbigthing said:

May 4, 2020 14:17:23 GMT -5 bronxgirl said:

Wow. What a mess. I wonder how DVC rental store is handling everything.

I wondered this too. Everyone's talking shout David's. I used dvc store in January with insurance and loved them

I am thinking maybe they haven't been such a shit show. No system is going to be perfect but if people feel like they're being heard and addressed, that goes a long way. 

[Covergirl82]

May 4, 2020 17:37:03 GMT -5 @princessbubbleyum said:

May 4, 2020 17:23:57 GMT -5 nextbigthing said:

I wondered this too. Everyone's talking shout David's. I used dvc store in January with insurance and loved them

I am thinking maybe they haven't been such a shit show. No system is going to be perfect but if people feel like they're being heard and addressed, that goes a long way. 

Scott from the DVC Rental Store was very cool about when we asked to reschedule back in March (moved our April trip to August) and then when we asked to cancel and get a refund last week.  He was very responsive both times, and refunded our money (what we could get based on the "cancel for any reason" insurance) right away.

[Deleted]

May 5, 2020 15:37:56 GMT -5 Covergirl82 said:

May 4, 2020 17:37:03 GMT -5 @princessbubbleyum said:

I am thinking maybe they haven't been such a shit show. No system is going to be perfect but if people feel like they're being heard and addressed, that goes a long way. 

Scott from the DVC Rental Store was very cool about when we asked to reschedule back in March (moved our April trip to August) and then when we asked to cancel and get a refund last week.  He was very responsive both times, and refunded our money (what we could get based on the "cancel for any reason" insurance) right away.

That is great. It’s good to know that he’s been so good to work with. I’ll have to keep that in mind should I eve want to think about it in the future.

[Mrs. ChanandlerBong]

May 3, 2020 10:25:49 GMT -5 jlt19 said:

May 2, 2020 21:18:39 GMT -5 @princessbubbleyum said:

He's offering vouchers but people are concerned that he'll go out of business and the vouchers will be useless. There's also a lot of stuff regarding how he's trying to revise contracts that is pissing owners off and I am honestly confused about what it all means about what he's trying to do and what it means for them. I think it essentially means he gets his commission for the original reservation and then would get a second commission when he books the reservation with the voucher, or something to that effect.

What it really made clear to me is that his reviews are garbage as far as social media. The only reason they have nothing but glowing reviews is because they delete everything else. 

The way I understand it is he's asking for the money back he had paid to the owners since they're getting the points back. Then instead of giving that money back to the renter that paid it, he's offering them a voucher and keeping the money to continue to operate.

As far as the double commission, I did read somewhere in there that when the owners re-rent out those same points, he won't be charging a commission on them at that time. BUT, the big problems here are:
--Many of the owners' points that they're getting back are worthless b/c they have an expiration date, so they don't feel that THEY should be the ones to lose out on the money (which I disagree with b/c that's the chance you take, ESPECIALLY for those that buy the points exclusively to then sell to earn a profit).
--Many of the owners are on board with refunding, but they want to refund to the renters, NOT David. He isn't allowing that.
--Many of the owners are pissed about it all, so they don't want to refund him and then have to work with him in the future to re-rent/sell the points again. 
--Same for the renters. They don't want to work with him in the future, so obviously don't want a voucher.
--Many renters are doing chargebacks on their CC's and if they win, he'll go BK. So then EVERYONE is shit out of luck.
--If most owners don't refund him, see above.
--He's basically setting up a ponzi scheme and it's going to fail, big time. 

I think he's in over his head. He has no idea how to handle this without going out of business, which will do none of the parties involved any good. He's the one in control and like everyone else on the planet never expected this to happen, so is most likely attempting to do what he can to make things right, but I really don't think it'll be possible. I think the only way it could work is if Disney or whoever issues the points, makes those that have expired during this time have a new expiration date. But then apparently that would cause the following year to get overbooked or some shit. I don't understand how the points really work. 

See, totally involved and this doesn't affect me one iota!

The problem is the company that runs DVC ( which is not Disney directly) can only do so much because of how the timeshares are legally set up. 
You get your allotment of points to use from the start of your use year ( for us it's September) to use till the end of that use year. So we get our points Sept 1 of 2020 to use through Aug 31 of 2021 as our 2020 points. If you do not use those points in that use year, and don't bank them in time (must be done 4 months before the end of your use year), you lose them.  You can bank points if you know you won't use them, but those banked points  also expire after a certain time point.  You can also borrow from the next year, but then you won't have those points to use in that use year. It is set up this way so that there isn't an overabundance of points being saved/borrowed that will stress the system for owners. Each resort only has a finite amount of points that can be used for reservations each year. I"m not sure of the real numbers, but imagine that the Poly number is 1,000,000 points. Once they sell those 1,000,000 points no one else can buy at the poly unless a current owner sells their points resale. The number of points required for one nights stay is then determined out of that 1,000,000. Its why different room classes have different point values at varying times of the year. But if you add all those nightly point totals up, it can not be more than the 1,000,000 sold at the resort per year. if the points that were to be used for the reservations were put back into the system, that puts more points back into the owners bank than the resorts can accommodate  in the coming year/s. 

So, now we have this situation where Disney closed the resorts. Some people made their reservations using points that would expire shortly after they travel. If you don't research the system before buying in and just buy direct with the use year they give you, it may not work well with your travel plans ( for example, our banking date is April 1. We didn't really get the use year thing until after we bought and most of our trips are in the spring due to the kids schedule). So let's say we were going the week of April 1 this year. If we didn't know until the last minute that our trip was cancelled, we'd have no way to bank those points. Once you pass that deadline, they won't do it because it's against the legal documents that govern the timeshare.  Using the same situation, if we had rented those points to someone, we would no longer have them to use for a future rental for the renters. While DVC has to play by the legal rules, they ahve made some concessions. Owners with trips during this time made with points that expire have been extended one year, borrowed points are returned to their year ( this isn't always the case).  

Adding to the complication of all of this is that you can only book your home resort 11 months in advance, and other resorts 7 months in advance. If I remember correctly the vouchers are only good for travel with in the next year?  So now, if owners are trying to reschedule for renters at specific resorts and times...it's not always possible. A large number of points that are rented are from owners at Saratoga Springs and Old Key West. So those points can only be used to book at those resorts  for stays between now and next April. If a renter wanted a more popular resort during spring break, those points can not be used to make reservations until September.  With owners at the other resorts modifying and rescheduling their own trips, availability isn't going to be high at other resorts. 

All of this is the reason why ,in normal times, David's doesn't offer refunds. It's not the same as just booking a room at a Disney hotel. David doesn't make the reservations. He puts out a thing saying he needs points at x resort during y week. Someone picks that up, he gives the renter's name and the owner makes the reservation. The owner is also the only one who can add magical express and the dining plan. And up till now David sold himself to owners saying, i'll take a cut and you don't have to worry about refunding any money  ( Unless you are the one to cancel...either by selling your DVC contract or just outright cancelling on the renter) which is why owners are pissed. They entered a contract saying they get their 70% at booking and 30% when the guest checks in. So there was no reason for those owners to worry about spending that 70%. 
There's a risk in the savings you get for renting DVC. I don't think it ever crossed anyone's mind that Disney would be closed for more than a week...and if so, that it would be all hotels and parks and not just one section due to weather damage, etc. 

[jlt19]

The more I think about this (I'm bored, ok!) the more I feel like DVC and Disney should be refunding some money to the owners, not just extending the life of the points because that'll obviously cause a mess.

I'm thinking of it like a concert transaction on Stubhub (who would be David's here).

If you bought tickets to a cancelled concert on Stubhub, you have the option of a voucher for 125% of the value you paid, or a full refund. If you sold tickets to a cancelled concert, you have a CC on file and they'll charge you the amount you were paid (or if it's declined, take it out of your next sale).

The difference here is, the seller will be getting their original money back from the issuer (Ticketmaster or whomever). THEY are the ones that cancelled the show, so they owe the refund. Just like Disney is the one that closed the resorts, so they should owe a refund. There's got to be a way to find the monetary value of owners' points that they had booked.

Now, David's contract didn't say all of this, especially since he can't make Disney or DVC pay the owners, but I think that's the fairest way to solve all of this.

[claudiajean]

May 7, 2020 8:05:03 GMT -5 jlt19 said:

The more I think about this (I'm bored, ok!) the more I feel like DVC and Disney should be refunding some money to the owners, not just extending the life of the points because that'll obviously cause a mess.

I'm thinking of it like a concert transaction on Stubhub (who would be David's here).

If you bought tickets to a cancelled concert on Stubhub, you have the option of a voucher for 125% of the value you paid, or a full refund. If you sold tickets to a cancelled concert, you have a CC on file and they'll charge you the amount you were paid (or if it's declined, take it out of your next sale).

The difference here is, the seller will be getting their original money back from the issuer (Ticketmaster or whomever). THEY are the ones that cancelled the show, so they owe the refund. Just like Disney is the one that closed the resorts, so they should owe a refund. There's got to be a way to find the monetary value of owners' points that they had booked.

Now, David's contract didn't say all of this, especially since he can't make Disney or DVC pay the owners, but I think that's the fairest way to solve all of this.

From my reading on the subject (which doesn’t involve me other than I’m bored), Disney doesn’t even own DVC so they really can’t get involved either. It’s just a total mess.