So, recently it was discovered that my mom's memory is declining fast. LSS, with my experience with my ILs moving to memory care, I made a leap in starting the process to get my mom's paperwork in order. Things like Power of Attorney for health and finances, updating her will, figuring out her finances, getting supports (house cleaning, etc).
Years ago, I was added to her bank account. Last month, when I dropped her off, her cable wasn't working. We discovered she forgot to pay the bill for 2 months.
Ok. So I set up her online banking so I could set up autopay and during that time, my mom asked me to read over her lease renewal.
I noticed her lease renewal said her rent will be $1065/month. But recalled her bank statements, they were withdrawing $1089 a month. Which is $24 more than what her lease states.
The lease renewal documentation stated she needed to provide proof of rental insurance with the lease or else they will charge an extra $30 a month to cover insurance.
So late June, I emailed the building manager explaining this situation and asked if the $24 difference was due to my mom not providing the proper insurance paperwork last year or any years before (she's been there.....4-5 years now).
That's all I asked.
Manager replied saying she was on vacation (i knew that) and asked I email her again the week of the 11th.
So I did.
Gave it another week and called. I got ahold of her and again explained the situation. She attempted to dig up info on her computer, but she said the computer was acting up and she was at a different building. You get the idea. She took my name and phone number and said she would call back.
That was on Monday. Still haven't heard from her.
So yesterday, I sent ANOTHER email just point blank asking if we can get to the bottom of this?
Today, I called the tenant resource center and left a message asking them to contact me to help me.
I'm impatient and frustrated.
And my mind is wandering thinking that this woman is fleecing my mom. Doubtful since this is run by a management company based where I live, but still.
Any advice? Ideas?
I'm picking my mom up (I live 2 hours away) next week and can look to see if she has copies of the previous year's leases, but who knows. I also plan to go through her bank statements online to see the history of the auto withdrawal with the building company.
You might get a better response on Married Life or Money Matters.