Reimbursement for cancelled flight

[dr.girlfriend]

I figured this might be good for others to know. 

We had a flight scheduled for 10 am that was cancelled (not because of weather or anything), and they rebooked us on a midnight flight.  We had to stay an extra day in a hotel. 

I wrote to the airline asking for reimbursement for the hotel and they sent something back that was like, "We value you as a customer!  We've deposited miles in your account!" 

It wasn't even clear that I could reply, but I did and basically said, "I don't want miles, I want you to reimburse me for the hotel room."  They responded back and said that they would!

Anyway, just a tip to keep pushing I guess.

[spinnaker5]

The DOT has a site that outlines what major airlines’ reimbursement policies are for cancelled flights that are due to reasons within their control (“ A controllable flight cancellation or delay is essentially a delay or cancellation caused by the airline. Examples include: maintenance or crew problems; cabin cleaning; baggage loading; and fueling.”)

www.transportation.gov/airconsumer/airline-customer-service-dashboard

[goldengirlz]

That’s great!

The EU has so many more protections for consumers and I sincerely hope we move in that direction. H once spent a night sitting on the tarmac during a snowstorm; now at least they have regulations around that.

[ellipses84]

@ A trick I’ve used is to ask them to move credits for my kids to my name since I travel alone with them often. For example, for a delayed flight we each got a $100 credit, but you can’t combine them and I don’t like booking my kids separate if I can help it. If they move the $300 to my name only, I can get a free flight for me or use it when I book one family reservation. There’s a lawyer on IG who always posts about stuff like this. I think it’s @ Erikankullberg

[Deleted]

Sept 13, 2022 17:29:33 GMT -5 ellipses84 said:

@ A trick I’ve used is to ask them to move credits for my kids to my name since I travel alone with them often. For example, for a delayed flight we each got a $100 credit, but you can’t combine them and I don’t like booking my kids separate if I can help it. If they move the $300 to my name only, I can get a free flight for me or use it when I book one family reservation. There’s a lawyer on IG who always posts about stuff like this. I think it’s @ Erikankullberg

That's a great idea!