Frustrated with Birchbox

[cjeanette]

The card I have linked for my monthly subsription was lost so I got a new one and forgot to update my birchbox account. They keep sending me e-mails telling me to go into my account and purchase a monthly sub to update my card info. Only it won't let me online. So I e-mail them. I try to call them. No response. I keep getting voicemail when I call. I leave messages but nothing. This has been going on for a week now.

[evans]

I would call one more time, then I would either use FB or Twitter.

I think they need to hire some more people. This isn't the first time I've heard complaints about their CS.

[mfluder]

That's really annoying! I tend to have luck calling in the afternoon (I tend to hang up if it asks to leave VM in favor of a person but sometimes I have to). Still my VM are usually Returned in a day - unlike email which takes forever. I miss good birchbox customer service.

[cjeanette]

Oct 9, 2012 10:30:57 GMT -5 @champagna said:

That happened to me earlier this year. I ended up calling them and got through after a couple attempts.

Have you tried tweeting them, at @birchboxops? That is their Customer Service account. Good luck!

I agree that they need to hire more CS people.

ar

Aren't you excited for the Goop box this month:)

Sent from my SPH-D700 using proboards

[mfluder]

Oct 10, 2012 21:43:41 GMT -5 cjeanette said:

Oct 9, 2012 10:30:57 GMT -5 @champagna said:

That happened to me earlier this year. I ended up calling them and got through after a couple attempts.

Have you tried tweeting them, at @birchboxops? That is their Customer Service account. Good luck!

I agree that they need to hire more CS people.

ar

Aren't you excited for the Goop box this month:)

Sent from my SPH-D700 using proboards

LOL!

[Deleted]

I FRIGGEN LOVE MY GOOP BOX. ACTUAL NAKEUP! whee!

Lipgloss
Miracle Transformer primer
hair oil
DDF wrinkle resist
and a Luna bar

[mellymel]

Eh, I thought my goop box was OK. It did have lipgloss, but honestly I just want more makeup and less crap. I am not renewing.

[mfluder]

Did you ever get a birchbox this month, CJ?

[cjeanette]

It is on its way!

[mfluder]

Oct 18, 2012 15:38:00 GMT -5 cjeanette said:

It is on its way!

Yay! Goop or non goop? Have you spoiled the contents yet?

[panicked]

My goop box sucked. Like, a lot. I got:
-Chapstick
-Essie nail polish (not bad, too dark for me though)
-a very small vial of body oil
-A luna bar
-Face primer

[mfluder]

Oct 18, 2012 21:06:08 GMT -5 panicked said:

My goop box sucked. Like, a lot. I got:
-Chapstick
-Essie nail polish (not bad, too dark for me though)
-a very small vial of body oil
-A luna bar
-Face primer

My Goop box had two foil samples - this annoyed annoyed. Fine, maybe one tossed in as an extra, but having the "main" one foiled doesn't seem delux to me (malin+goetz and super goop serum).

My regular box was actually better (usually it goes the other way with sponsored boxes) with a lip balm (decent, full size though small), face cream (two small tubes, nice amount to try), thebalm highlighter, luna bar, and fragrance sample.

[cjeanette]

I totally peeked!

Kiehls body cleanser
Joanna Vargas Serum
Naked Lip Gloss
Essie Polish


And another damn luna bar.

[mfluder]

Oct 20, 2012 10:30:40 GMT -5 cjeanette said:

I totally peeked!

Kiehls body cleanser
Joanna Vargas Serum
Naked Lip Gloss
Essie Polish


And another damn luna bar.

LOL. Mine was at least the new "protein" one (I thought they were all protein bars?). I still didn't like it.

Yay for Kiehls!