Idiot customer service reps

[lizardesque]

So, Beyond the Rack apparently has a bunch of halfwits in their customer service department. They had a promotion for which, if you placed an order between May 11-20, any other orders you placed through May 21 would have free shipping.
I placed an order on May 11 when the promotion began. I was going to place another order, but the shipping fee was showing up in my shopping cart when shipping should have been free. I contacted the customer service department and explained the situation.
I got 4 responses as follows:
1. You must use the same account as on your original order (I did, and I explained that)
2. When you place your original order, you will get a different banner on the site that you are now eligible for free shipping (This did not happen. I understand how the promotion should work. I'm saying it doesn't work that way for me!)
3. Same as #3
4. Shipping is free only after you place an initial order (err, didn't I already tell you that three times?)



Congratulations, you just lost a customer due to your completely obtuse and unhelpful customer service reps!

[MissusTexas]

What a PITA.

[ILikeSloths]

May 21, 2012 16:17:40 GMT -5 lizardesque said:

Congratulations, you just lost a customer due to your completely obtuse and unhelpful customer service reps!

:Y:

[lizo11]

May 21, 2012 20:19:15 GMT -5 @stellarsailor said:

They're a PITA customer of ours! Boo. Sorry it didn't work out for you.

this that sucks!

[alabasterangel]

Maroons.. all of them.