The Tile Shop is awesome!

[Deleted]

Just want to share, I am really pleased with my experience at The Tile Shop. I got a $15.99/sqft (regular price) tile for $5.24/sqft. I suspected it was a mistake but I was told during checkout that the low price will be honored.

But I got a phone message last night about the price mistake. I talked to a manager this morning, and she approved the low price. ;D

I posted more about it on MM if you want more details.

pandce.proboards.com/index.cgi?board=mm&action=display&thread=115010

[wawa]

I'm glad you had a good experience with them!

I did not so much, but all in all I'd go back. I'd just double check absolutely everything the sales person told us.

[Deleted]

Jan 3, 2013 15:07:02 GMT -5 wawa said:

I'm glad you had a good experience with them!

I did not so much, but all in all I'd go back. I'd just double check absolutely everything the sales person told us.

Did you post about your experience? Can you share the link?

[wawa]

I've bitched about it in random threads - the bulk of it happened before I started posting on the old board on TN. (we bought our tile 2 years ago)

Basically we had a sales guy who talked a REALLY good game - but didn't actually know much about tile installation. We came in with our floor plans and he helped us with quantity take-offs and materials decisions. But he failed to inform us that we were picking some of the most finicky materials to deal with for beginners (which is not that big of a deal. it's subjective.), but more importantly he shorted us on half our material.

And our delivery got screwed up (we were missing a LOT of stuff) and everybody at the store just totally failed to follow up on it. I ended up having to call his manager twice a week or so for a month before our entire order got straightened out and we actually received everything. At no point in there did anybody ever call ME. I always had to call them for an update, call them to find out shipping times, etc.

Needless to say - I wasn't really impressed with their attention to detail.

But the tiles themselves get raves! And I like their selection of grout colors.