Announcement from TN/TB gods' supervisor

[pixy0stix]

Dear Nest and Bump Mods,

I know how frustrated you’ve been about the recent format changes to The Nest and The Bump local boards. Bump Kathleen, Nest Dani and I are just as frustrated with some of the IT issues we’ve been experiencing and I want to let you know that we are listening to your feedback and are moving quickly to address your concerns.

As you know, last Wednesday, we converted The Nest boards to a new format and platform that is run by a third-party vendor. The conversion resulted in several bugs and IT issues, including missing posts and slow load times. Our vendor is aware of these issues, and during the past several months has been researching solutions, which pushed back the date of the conversion considerably. They’ve provided us with several performance fixes to address missing threads and slow load times and provided feedback that everything was resolved last week before we converted The Nest boards. Their solution didn’t hold up and that’s why you, along with our Knot members have noticed entire threads disappearing. I met with our CEO and IT team last week and it’s our top priority to fix these two issues quickly, along with address some of your other concerns.

I have received several e-mails forwarded by Bump Kathleen and Nest Dani with complaints regarding our new format change. They have shared all of your feedback with me, and we are moving quickly to respond to your requests to make the new format a better experience for all of our members, including:

-Adding a sort feature with more options. Our vendor supports this feature and is actively working to correct it on The Bump and The Nest so that you’ll be able to sort by most recent post. I will let you know as soon as our vendor has discovered a solution.

-Adding ability for members to easily access their full list of posts and delete when necessary.

-Listing more posts and threads per page.

The Bump boards will not be converted to the new format until we’ve fixed the bugs and addressed your requests. Please continue to send me your feedback and let me know when you experience IT problems. You can send them to Bump Kathleen, Nest Dani or to me directly: [e-mail]. Again, this has been raised as top priority by our CEO and CTO, and we are working quickly with our vendor to improve your experience.

Please pass along this message to The Nest and The Bump members and feel free to give them my email ([e-mail] is the best way to reach me) if they would like to personally share their concerns with me.

-Knot Michelle

[teflep]

So, to summarize:

Dear Mods,
We chose poorly. We suck. Don't leave!
Love, TN

[basilosaurus]

So, if they knew there were all these issues, why did they launch it?

And if they knew about issues for that long, why didn't they go to another company? Or was the outsourced monkey labor just that much cheaper?

[Deleted]

Dear TN,
We already gone, baby.
Fuck you very much, TN members

[Kristinmo]

Weren't the local boards screaming those issues weren't resolved and they did it anyway?

[ECB]

May 14, 2012 14:01:08 GMT -5 pixy0stix said:

Our vendor is aware of these issues, and during the past several months has been researching solutions, which pushed back the date of the conversion considerably.

Excellent. And they don't explain why they picked such a hard on your eyes/ hard to read appearance.

[Deleted]

I'm lolling at "our vendor supports this feature"

You mean, you picked a vendor with basic programming capabilities? How nice.

Thanks for passing along the info, pixy.

[heyjude]

So basically "it's not our fault...these minor problems that aren't that big of a deal will probably be resolved at some unknown time but real issues like access from smartphone technology will be ignored. YWIA. HTH. TIA."

[pixy0stix]

May 14, 2012 14:06:08 GMT -5 Kristinmo said:

Weren't the local boards screaming those issues weren't resolved and they did it anyway?

Yes, which is part of the reason why everyone is so frustrated.

[heightsyankee]

May 14, 2012 14:06:08 GMT -5 Kristinmo said:

Weren't the local boards screaming those issues weren't resolved and they did it anyway?

Yup.

[emilyj]

Psssst...Nest Gods...there's this really cool site called "proboards". You might want to check it out and take notes.

Smooches,
All of your defectors.

[definitelyO]

May 14, 2012 14:06:08 GMT -5 Kristinmo said:

Weren't the local boards screaming those issues weren't resolved and they did it anyway?

this is true. they didn't listen the voice of their customer. you can't make decisions in a bubble w/o knowing what your audience likes/wants/uses. you can't please every single person but as illustrated by the mass migration to GBCN - we aren't that hard to please....

[charminglife]

why didn't they at least test the vendor's performance fixes before launching the new format? or is that too obvious?

[pescalita]

May 14, 2012 14:07:25 GMT -5 @missusbee said:

I'm lolling at "our vendor supports this feature"

You mean, you picked a vendor with basic programming capabilities? How nice.

Thanks for passing along the info, pixy.

They support it, but they're looking for a solution.

Roll back? :::crickets:::

I'm so glad they fucked up enough for us to find proboards.

[msmerymac]

So apparently they have NO IT staff, not just crappy IT staff. Since they had to outsource a message board redesign. Good to know, I guess.

[debatethis]

May 14, 2012 14:09:19 GMT -5 charminglife said:

why didn't they at least test the vendor's performance fixes before launching the new format? or is that too obvious?

Why didn't the VENDOR test these things? Development and production servers should be totally separate and something affecting this many users shouldn't be rolled out with this many bugs. It shows both an utter failure on the part of the vendor that they don't know what they're doing and a failure on the part of TK's IT dept that they chose a third party vendor who doesn't know its ass from a hole in the ground. Ugh.

[y4m]

May 14, 2012 14:12:30 GMT -5 debatethis said:

May 14, 2012 14:09:19 GMT -5 charminglife said:

why didn't they at least test the vendor's performance fixes before launching the new format? or is that too obvious?

Why didn't the VENDOR test these things? Development and production servers should be totally separate and something affecting this many users shouldn't be rolled out with this many bugs. It shows both an utter failure on the part of the vendor that they don't know what they're doing and a failure on the part of TK's IT dept that they chose a third party vendor who doesn't know its ass from a hole in the ground. Ugh.

And then do a soft launch to test. Like I don't know...maybe on the local boards--since those were already all messed up, that might have been an appropriate place to test whether issues were resolved.

[almond]

May 14, 2012 14:06:08 GMT -5 Kristinmo said:

Weren't the local boards screaming those issues weren't resolved and they did it anyway?

They were sent email after email about the mess on the local boards.

The local board(s) defected before the national ones did and yet they didn't give a crap. Now that it's thousands of people and wiki update- still dying with laughter over that one, it matters....

Patiently waiting to see which year their one armed monkeys, I mean vendor, will have these issues resolved.

[brookles]

Hahahahah! Man, that sucks for the poor worker bees that have to deal with all of the nest's bad, bad decisions.

I'm pretty sure they could just revert back to the old boards while they fix the glitches, ya know.

[hubes]

I love the line about the CEO.

"YOU ALL FUCKED UP! FIX IT! NOW!"

[whitewolf]

May 14, 2012 14:05:06 GMT -5 @habbsies said:

Dear TN,
We already gone, baby.
Fuck you very much, TN members

pretend TN crying with laughter emoticon is here.

[copzgirl1171]

Poor Nestie Nest. 11k plus must hurt like a bitch

[Deleted]

Im already at the "who cares?" stage.

Wouldnt wanna be ya, a,b, see ya!

[caden]

Have they posted a detailed apology to us since we left?

[eightangryreindeer]

What a load of malarkey.

I'd also like to announce that tomorrow I wil be a lawyer, because I said I am a lawyer.

Also a doctor, too.

Qualifications wut?

eightangryreindeer, Esq., M.D.

[eightangryreindeer]

May 14, 2012 14:22:44 GMT -5 caden said:

Have they posted a detailed apology to us since we left?

never.gonna.happen.

[acr]

I am sympathetic to the glitches of software updates, but by god, if you're rolling out a big change to layout, give your users an option to opt in while the kinks are being worked out.

[emmybean]

Dear nest,

Lucky for us, we found our own third party host after realizing you would rather spend your days in a haze of champaign cocktails, new recipes to help us spice up out dinner parties and the latest trends in gallery wall arrangement then actually provide the service you claim to give even a single fuck about. Go ahead and take your time fixing your shit---we're cool.

YWIA, HTH.

[pixy0stix]

May 14, 2012 14:22:44 GMT -5 caden said:

Have they posted a detailed apology to us since we left?

No. I'm relaying things as they're posted.

[copzgirl1171]

May 14, 2012 14:25:09 GMT -5 emmybean said:

Dear nest,

Lucky for us, we found our own third party host after realizing you would rather spend your days in a haze of champaign cocktails, new recipes to help us spice up out dinner parties and the latest trends in gallery wall arrangement then actually provide the service you claim to give even a single fuck about. Go ahead and take your time fixing your shit---we're cool.

YWIA, HTH.

50 new ways to please your partner using this 50 Shades kinky poll didn't make your cut?