In case you are militant, and you don't want to give The Nest a hit:
Hi Nesties.....
For those of you who don’t know who I am, I head up the message board community for The Knot, The Nest and The Bump and supervise Nest Dani and Bump Kathleen. I know how frustrated you’ve been since we converted the boards to the new format. It did not go smoothly and we’ve been experiencing several bugs since then, including threads missing, slow load times and general usability issues. Launches, conversions and replatforms almost never go 100 percent smoothly, however we experienced several issues that made the transition rougher than we expected.
I know how frustrated you are. Bump Kathleen, Nest Dani and I are frustrated too. Our goal was to convert The Nest boards, and eventually The Bump boards, to a new platform (the same platform as The Knot) so that all of our boards were hosted by the same third-party vendor. We have experienced technical issues with this third-party vendor in the past, mainly issues regarding load time and missing posts, however they provided us with several performance fixes to address missing threads and told us that everything was resolved last week before we converted The Nest boards. We would have NEVER moved forward with the new format if we knew that their solution wouldn’t hold up. Our IT team has put a lot of pressure on our vendor to fix these bugs immediately and I will begin providing regular updates to our moderators on the progress that is made.
I also want you to know that we are listening to your feedback and trying to implement it as quickly as possible. We are going to provide you with a sort feature that has more options so that you can sort by most recent post. We are looking into solutions for our mobile users. We are also going to give you features that will allow you to access your posts and delete when necessary and are looking into ways we can list more posts and threads per page without running into performance issues. Bump Kathleen and Nest Dani are forwarding your feedback to me, and I will work closely with our IT team and our third-party vendor to make sure it gets addressed. Your experience on the boards is our top priority. Please check in with your moderators as they’ll be the first to know what fixes and improvements are in the works. We will not convert The Bump boards to the new format and platform until we’ve resolved these issues and know that you are happy with the experience. Change is never easy, but that doesn’t mean we can’t do our best to make this transition easier for you and to make sure you’re happy.
I want to let you know how sorry I am about all of the bugs and issues you’ve experienced within The Nest community over the past 5 days. Our members are so important to us, whether you’ve just joined our community recently or have been a member of The Nest for years. I personally apologize for the frustration that the new format has caused all of you. I want you to know that your feedback is getting noticed and that you will not be left in the dark without updates. Please continue to let me know what I can do to improve the experience for you. You can email me any time at messageboards@theknot.com.
Interesting. I wonder which poster is one of them? Well I guess they could be just lurking. Why did they not do this month's ago when the local board's where pissed?
Posting penis pictures on the Pampers forum will bring about the miracle of an apology from the Nest.
It seriously is too little, too late. I am shocked they would roll out such big changes without fixing the bugs first. Blaming a third party vendor is petty and childish. Own your end product!
Post by onomatopoeia on May 14, 2012 17:41:36 GMT -5
So, basically they rolled out a new format across the nest that a) hadn't worked on the locals, b) was by a vendor that they'd already had issues with, and c) it's taken them over 5 days to realize it sucks and start trying to fix it? I have no experience in IT, but this can't be best practice for a company.
Is it common for a company as big as the nest to outsource something like this?
And I don't think she even brought up having a decent search function!
They're only sorry because their boss probably told them to get the shit fixed or work elsewhere. Seriously, they thought this was going to be like every other rollout, we'd get pissed and stay gone for a few days and flock back. Now Michelle is in "oh shit" mode.
They're only sorry because their boss probably told them to get the shit fixed or work elsewhere. Seriously, they thought this was going to be like every other rollout, we'd get pissed and stay gone for a few days and flock back. Now Michelle is in "oh shit" mode.
This is exactly it! After 5 days and seeing how much this board is being used (and how much we all love it) they are seriously worried. Before they thought we were just pissed but couldn't stay away forever. Now they realize we CAN stay away forever if we want to. Let's see if that changes what they do from here on out. Will they fix the technical issues and the look, the search function, etc, etc....?
Post by Wines Not Whines on May 14, 2012 18:43:55 GMT -5
There's a post on the Nest Mod board asking mods to delete links to this site. I'm sure some mods will delete them, so they may need to be reposted soon.
So, basically they rolled out a new format across the nest that a) hadn't worked on the locals, b) was by a vendor that they'd already had issues with, and c) it's taken them over 5 days to realize it sucks and start trying to fix it? I have no experience in IT, but this can't be best practice for a company.
Is it common for a company as big as the nest to outsource something like this?
And I don't think she even brought up having a decent search function!
I'm not an expert on this, but I would think that it probably isn't uncommon to have a 3rd party vendor for stuff like that. I know at my company (which is reasonably large) we sometimes hire 3rd parties to host our products because they have better IT capabilities and then any technical issues are handled by someone other than our IT department (who is busy doing a lot of other stuff).
However, if they did such a piss poor job of things in phase one, we'd fire them before phase two.
I dislike the new format and the bugs, and I think the Nest was foolish for rolling out changes they weren't ready for. But I don't quite hate with a passion either. I have no motivation to go back, but I don't hope the company fails or anything. I hope they fix stuff and learn from this mistake so they don't screw up in the future.
Post by hannamarin on May 14, 2012 19:37:38 GMT -5
I dont hate the Nest. I also dont love because the font when you quote is too small. I will go where it isnt really really slow and where the cool kids are.
There's a post on the Nest Mod board asking mods to delete links to this site. I'm sure some mods will delete them, so they may need to be reposted soon.
Without even putting any interest in the actual matter at hand, I find this whole situation so fascinating. It will be interesting to see what happens to TN here in a couple of months and how all of this pans out. Could be kind of a cool case study... No? Nerdy?