L.L. Bean Scraps Legendary Lifetime Return Policy

[TR]

Feb 9, 2018 13:59:34 GMT -5 mrshandy said:

Feb 9, 2018 13:55:50 GMT -5 redheadbaker said:

Way to deflect.

Seriously, I have never returned anything to LL Bean that I hadn't bought within the last 30 days. So why exactly do I deserve this venom? Please explain. I didn't cause them to change anything. 

But I've learned my lesson. I will never return anything outside the return period or even THINK about returning anything outside the return period for any company lest I face CEP's wrath. 

So you’re not mad about all of the things Trump SAYS he’s going to do, but hasn’t done yet because, hey, he hasn’t actually done them.

/hyperbolicmetaphor

[NewOrleans]

Feb 9, 2018 14:21:38 GMT -5 StrawberryBlondie said:

Feb 9, 2018 13:59:34 GMT -5 mrshandy said:

Seriously, I have never returned anything to LL Bean that I hadn't bought within the last 30 days. So why exactly do I deserve this venom? Please explain. I didn't cause them to change anything. 

But I've learned my lesson. I will never return anything outside the return period or even THINK about returning anything outside the return period for any company lest I face CEP's wrath. 

Lady, you're getting shit because you said it was your plan to wear them and then take advantage of their return policy to get a new pair when they wear out instead of buying a new damn pair.

as in, literally used the words take advantage of. 

[pixy0stix]

Feb 9, 2018 13:59:34 GMT -5 mrshandy said:

Feb 9, 2018 13:55:50 GMT -5 redheadbaker said:

Way to deflect.

Seriously, I have never returned anything to LL Bean that I hadn't bought within the last 30 days. So why exactly do I deserve this venom? Please explain. I didn't cause them to change anything. 

But I've learned my lesson. I will never return anything outside the return period or even THINK about returning anything outside the return period for any company lest I face CEP's wrath. 

LOL! You dumbass. You're the one that publicly outted yourself as being one of the people that LL Bean had to protect themselves against. None of us twisted your words.

[claudiajean]

Someone on one of these boards (I think MMM but I don’t remember for sure) returned half of the ingredients they bought for cookies to Costco just because they bought too many, knowing that Costco had to accept them due to their return policy but legally would have to throw the ingredients away. Until today, I thought that was the worst abuse of a return policy until I read about slippers for life.

[aurora]

Feb 9, 2018 14:03:43 GMT -5 @246baje said:

The distraction attempt is hilarious.
“hey everybody look over there!!!!!”

To be fair, deflection is being modeled with some degree of success at our nation's highest levels these days. Who can blame anyone else for trying?

(That last question was tongue in cheek.)

[pandora89]

Why come in here and announce that your plan was to take advantage of the return policy that was changed because of customers like yourself? Isn't that something best kept to yourself?

[pixy0stix]

Feb 9, 2018 15:25:15 GMT -5 claudiajean said:

Someone on one of these boards (I think MMM but I don’t remember for sure) returned half of the ingredients they bought for cookies to Costco just because they bought too many, knowing that Costco had to accept them due to their return policy but legally would have to throw the ingredients away. Until today, I thought that was the worst abuse of a return policy until I read about slippers for life.

Why not just bake extra cookies and freeze them, or give them away? I swear, some people have no life skills or problem solving abilities.

[smock]

Didn't read the thread yet, but is this effective immediately? I have a dog bed from them, and after my dog growled at a squirrel I decided to re-home for aggression, but I'd really like to exchange the dog bed. It's about ten years old and still in okay shape, but I'm sure my new miniature golden doodle would really prefer something a little more plush.

/end scene

[2curlydogs]

Man, this board has certainly been rather extra this week, hasn't it.

[StrawberryBlondie]

Feb 9, 2018 15:25:15 GMT -5 claudiajean said:

Someone on one of these boards (I think MMM but I don’t remember for sure) returned half of the ingredients they bought for cookies to Costco just because they bought too many, knowing that Costco had to accept them due to their return policy but legally would have to throw the ingredients away. Until today, I thought that was the worst abuse of a return policy until I read about slippers for life.

Like flour, sugar, chocolate chips, etc?

[redheadbaker]

Feb 9, 2018 15:25:15 GMT -5 claudiajean said:

Someone on one of these boards (I think MMM but I don’t remember for sure) returned half of the ingredients they bought for cookies to Costco just because they bought too many, knowing that Costco had to accept them due to their return policy but legally would have to throw the ingredients away.

[juliej]

Feb 9, 2018 15:35:12 GMT -5 pixy0stix said:

Feb 9, 2018 15:25:15 GMT -5 claudiajean said:

Someone on one of these boards (I think MMM but I don’t remember for sure) returned half of the ingredients they bought for cookies to Costco just because they bought too many, knowing that Costco had to accept them due to their return policy but legally would have to throw the ingredients away. Until today, I thought that was the worst abuse of a return policy until I read about slippers for life.

Why not just bake extra cookies and freeze them, or give them away? I swear, some people have no life skills or problem solving abilities.

Yeah, I'm confused by the concept of "too many" when it comes to cookies.

[lilibet]

The other day one of the Jeopardy contestants told the story about how he goes to charity thrift stores around NYC, buys things, and then sells them online for profit. Dh was horrified by this.

I'm reading him this thread and he's equally horrified by the slippers thing. And he said he bets thrift store dude does this.

[aurora]

Feb 9, 2018 15:38:55 GMT -5 smock said:

Didn't read the thread yet, but is this effective immediately? I have a dog bed from them, and after my dog growled at a squirrel I decided to re-home for aggression, but I'd really like to exchange the dog bed. It's about ten years old and still in okay shape, but I'm sure my new miniature golden doodle would really prefer something a little more plush.

/end scene

Thank you for my Friday afternoon laugh.

[bitsandpieces]

Feb 9, 2018 15:25:15 GMT -5 claudiajean said:

Someone on one of these boards (I think MMM but I don’t remember for sure) returned half of the ingredients they bought for cookies to Costco just because they bought too many, knowing that Costco had to accept them due to their return policy but legally would have to throw the ingredients away. Until today, I thought that was the worst abuse of a return policy until I read about slippers for life.

Slippers for life!

It's just too damn funny. 

[fryjack2]

Feb 9, 2018 15:57:26 GMT -5 lilibet said:

The other day one of the Jeopardy contestants told the story about how he goes to charity thrift stores around NYC, buys things, and then sells them online for profit. Dh was horrified by this.

I'm reading him this thread and he's equally horrified by the slippers thing. And he said he bets thrift store dude does this.

There are tons of people who do this and have Ebay shops, Poshmark shops, or sell them on FB sites or local second hand sites.  

One of my favorite things to do in NYC is to hit up thrift shops.  They have AMAZING finds.  I often think that I could make a nice chunk of change on stuff I find in those shops.

I don't equate shopping in thrift stores and selling items to returning products that have been used for years for a refund the same. 

[panicked]

these are my husbands LL Bean slippers. He’s had them for 5+ years and wears them all the time. Could I return them? Yes. Would I return them? No, because I understand that everything has a wear out date. No product lasts forever and it would be presumptuous and arrogant of me to return a product that has served its purpose well. I will repurchase these slippers because they’ve held up a long time and the next pair will hopefully hold up just as long.

[lilibet]

Feb 9, 2018 16:04:21 GMT -5 fryjack2 said:

Feb 9, 2018 15:57:26 GMT -5 lilibet said:

The other day one of the Jeopardy contestants told the story about how he goes to charity thrift stores around NYC, buys things, and then sells them online for profit. Dh was horrified by this.

I'm reading him this thread and he's equally horrified by the slippers thing. And he said he bets thrift store dude does this.

There are tons of people who do this and have Ebay shops, Poshmark shops, or sell them on FB sites or local second hand sites.  

One of my favorite things to do in NYC is to hit up thrift shops.  They have AMAZING finds.  I often think that I could make a nice chunk of change on stuff I find in those shops.

I don't equate shopping in thrift stores and selling items to returning products that have been used for years for a refund the same. 

I agree, not the same. I think it was the charity aspect that really got to dh. He just really thought it was awful.

It just made me laugh that he feels just as strongly about slippers gate.

[HRH Queen Dick I]

Why are earth would somebody buy used onesies? 2 for $3? You can buy 5 new for 10 bucks.

[rachelgreen]

Feb 9, 2018 15:57:06 GMT -5 juliej said:

Feb 9, 2018 15:35:12 GMT -5 pixy0stix said:

Why not just bake extra cookies and freeze them, or give them away? I swear, some people have no life skills or problem solving abilities.

Yeah, I'm confused by the concept of "too many" when it comes to cookies.

My ass isn’t confused. It totally knows what happened and who is blame.

Slippers for life though... I just, wtaf. It’s like the people who come into my work, eat 99% of their meal happily and then when I am clearing their plates they tell me that they didn’t really like it and would like to speak to a manager.

[stephogirl]

Feb 9, 2018 15:57:26 GMT -5 lilibet said:

The other day one of the Jeopardy contestants told the story about how he goes to charity thrift stores around NYC, buys things, and then sells them online for profit. Dh was horrified by this.

I'm reading him this thread and he's equally horrified by the slippers thing. And he said he bets thrift store dude does this.

I don't have a problem with this. 

I worked at a charity thrift store during college, pricing donated items for sale. These stores know what they are doing. They can't price items as high as they would sell for online because they won't move at that price in the store. Many of these stores are overflowing with donated items, so they need to move the product quickly.

People who are willing to shop thrift stores, purchase items they think will sell for more online (at a bit of a financial risk to themselves because you can't do returns at a thrift store), and do the work of photographing/posting/negotiating/shipping deserve whatever they make. 

[HRH Queen Dick I]

Feb 9, 2018 16:18:39 GMT -5 icedcoffee said:

Feb 9, 2018 16:12:35 GMT -5 lilibet said:

I agree, not the same. I think it was the charity aspect that really got to dh. He just really thought it was awful.

It just made me laugh that he feels just as strongly about slippers gate.

I recently just sold a set of 2 used onesies on ebay for $3.  The seller turned around and reposted it on ebay for like $8 each.  To each their own.  Selling used shit on ebay is a PITA.  If she wants to go through that effort for a profit of like $10 (after fees and shit) then be my guest.  It took me over a month to sell them at $3 so have fun selling for the higher price, lady.

Was it really worth it to you to go through all that trouble for three dollars? It's mental to me.

[thejackpot]

When I worked at the Baby Gap, they used to take back everything, There was a woman who came in with a denim dress covered in Cheetos and I was supposed to ask if it was worn so we could damage it out and not resell and she assured me that it had never been worn. My 18 year old self was horrified. Needless to say that generous exchange/return policy has long disappeared. People are the worst.

[juliej]

Feb 9, 2018 16:22:45 GMT -5 rachelgreen said:

Feb 9, 2018 15:57:06 GMT -5 juliej said:

Yeah, I'm confused by the concept of "too many" when it comes to cookies.

My ass isn’t confused. It totally knows what happened and who is blame.

Slippers for life though... I just, wtaf. It’s like the people who come into my work, eat 99% of their meal happily and then when I am clearing their plates they tell me that they didn’t really like it and would like to speak to a manager.

My husband has gotten the completely wrong meal at a restaurant and chosen to eat the whole thing rather than say something. So... we hardly ever return anything, even if there's something wrong with it. We're doormats.

[AJL]

Feb 9, 2018 16:47:22 GMT -5 juliej said:

Feb 9, 2018 16:22:45 GMT -5 rachelgreen said:

My ass isn’t confused. It totally knows what happened and who is blame.

Slippers for life though... I just, wtaf. It’s like the people who come into my work, eat 99% of their meal happily and then when I am clearing their plates they tell me that they didn’t really like it and would like to speak to a manager.

My husband has gotten the completely wrong meal at a restaurant and chosen to eat the whole thing rather than say something. So... we hardly ever return anything, even if there's something wrong with it. We're doormats.

Is he British? 

[AJL]

Here's the thing, y'all. These generous policies are fine but people can't be assholes about them. However, if you genuinely have problems with a product within a reasonable time frame, say 90 days to a year, then by all means take them back.  If you're trying to game the system to get a new item every year (like a pair of slippers) than you're a dick.

If you get the wrong meal at a restaurant, for God's sake, send it back!!  The line between polite and doormat isn't that fine. 

[juliej]

Feb 9, 2018 16:56:47 GMT -5 AJL said:

Feb 9, 2018 16:47:22 GMT -5 juliej said:

My husband has gotten the completely wrong meal at a restaurant and chosen to eat the whole thing rather than say something. So... we hardly ever return anything, even if there's something wrong with it. We're doormats.

Is he British? 

No, just chill to the point of being asleep. I asked why he didn't say something to the waitress. "Well, it tasted fine." DUDE.

[AJL]

Feb 9, 2018 17:06:23 GMT -5 juliej said:

Feb 9, 2018 16:56:47 GMT -5 AJL said:

Is he British? 

No, just chill to the point of being asleep. I asked why he didn't say something to the waitress. "Well, it tasted fine." DUDE.

LOL! It just reminded me of a vignette from this show called "Very British Problems".

[isabel]

Feb 9, 2018 16:22:45 GMT -5 rachelgreen said:

Feb 9, 2018 15:57:06 GMT -5 juliej said:

Yeah, I'm confused by the concept of "too many" when it comes to cookies.

My ass isn’t confused. It totally knows what happened and who is blame.

Slippers for life though... I just, wtaf. It’s like the people who come into my work, eat 99% of their meal happily and then when I am clearing their plates they tell me that they didn’t really like it and would like to speak to a manager.

This is the exact analogy I was going to use.

I don't work in the restaurant industry anymore, but these people are the fucking worst and are totally the ones that take advantage of policies like LL Bean's.

[wildrice]

Feb 9, 2018 16:56:47 GMT -5 AJL said:

Feb 9, 2018 16:47:22 GMT -5 juliej said:

My husband has gotten the completely wrong meal at a restaurant and chosen to eat the whole thing rather than say something. So... we hardly ever return anything, even if there's something wrong with it. We're doormats.

Is he British? 

 I am laughing here because my H is British and this is totally something he'd do. 

Whenever there is a problem with something we order somewhere, I handle it. He is too polite. 

ETA: I also almost always order drinks for us at bars because he's too polite to flag down the bartender and would stand there silently all night waiting for someone to notice him.