I am in a blind rage. NCEP

[eclaires]

Seriously this is how I feel right now.

:@ :@ :@ :@ :@ :@ :@ :@ :@ :@

And this vent will likely be full of cussin'.

Less than two years ago, my husband bought me a kindle. I never thought I'd be much for e-reading, but I fucking love it and it has been the most wonderful thing I have ever owned.

Last week, I turned on my kindle, and it froze immediately. I did the 20 second reboot, and it froze immediately again. I charged it, and the same fucking thing kept happening. I got around to calling about it today, and you know what those fuckers told me?

They said, "welp, sounds like it can't be fixed. So you'll need to buy a new one since it's out of warranty. We can give you a $15 discount on the $79 version or a $40 discount on Kindle Fire."

WHAT THE FUCK. So your piece of shit equipment just stops working and your solution to me is that I can just buy a new one? It's not even 2 years old yet! ARE YOU FUCKING KIDDING ME?

I politely told the customer service rep that I would need to think about this and hung up b/c I was a little afraid that I would threaten to murder someone if I stayed on the line.

I'm waiting until my husband gets home so I can rage about this in his general vicinity and then see if he thinks if I call and threaten to go buy a nook I can get better service.

I mean, seriously. If I had had this thing for 5+ years, I would not be so rage-y. But it's NOT EVEN TWO YEARS OLD YET!!!!!! It's unacceptable.

Okay, feel free to tell me I'm wrong, but don't be surprised if I call you a bunch of mean girl, pseudo-intellectual bitches.

[mominatrix]

You're right.
That sucks.

If it's any consolation, I was at Target this weekend and they had Kindle Fires on clearance.



...via mobile.

[NitaX]

You should have gotten a Nook. *whistles* I've had mine for a couple years and it's the 1st gen. They've produced four new ones since then.

Seriously, I would be pissed off to the highest point of pissivity.

[Deleted]

I've gone through 4 kindles... all with the screen of death after working a few hours earlier. The first 3 were replaced during warranty.

I'm getting an ipad with the kindle app.

[pixy0stix]

Welcome to our throw away society.

[eclaires]

I wish my Target had kindle fires on clearance.

The thing that really chaps my ass is that we bought THREE FUCKING KINDLES for Christmas presents for people this past year. I want to storm Amazon HQ and scream in their face that I have purchased FOUR kindles in less than 2 year and they tell me that they are going to last all of 1.5 years total? FUCK THAT. Amazon, I used to love you, now I hate you. I hope you rot.

[emisi]

Maybe go over to the mobilereads forum and ask if they have a solution? Amazon just wants to sell you a new Kindle. I bet it can be fixed.

[eclaires]

I kind of blame my husband for this, nitaw.

I wanted a nook. Because, you know, they had a cuter Kate Spade cover I wanted. He told me that was a dumb reason to get an electronic device and that he thought the kindle was better. AGAINST MY BETTER JUDGMENT, I said, "well, you can choose, since it was your idea for a gift for me."

Clearly, this is ALL his fault.

[cookiemdough]

I am a skeptic, I pretty much feel like the end of warranty date is around the time I can expect crap to stop working. That sucks.

[MrsAxilla]

Disposable technology sucks

[eclaires]

Oh and suspiciously, this all began after I complained because a book I wanted the day it was released had some glitch and wasn't available on the US site, but was on the UK site (US author).

I turned on my kindle, with the wifi on, perused what I had that I could read, looked in the store via my kindle instead of on my laptop and it froze. I'm pretty sure they messed it up on purpose to fuck with me.*

*I realize this sounds crazy. But it's a little coincidental. JUST SAYIN.

[msmerymac]

Aug 7, 2012 16:26:32 GMT -5 pixy0stix said:

Welcome to our throw away society.

Seriously.

I've had my 2nd gen kindle for 2.5 years, and from some things I've heard, I'm amazed it's lasted this long. Then again, I've had an ipod for like 6 years...

For as good as Amazon customer service usually is and how much I love them and my kindle... they just know you'll never go to a nook once you get a kindle. You'd have to re-buy all your books in the other format.

I would call again and try to talk to another CS rep.

[NitaX]

Aug 7, 2012 16:28:26 GMT -5 eclaires said:

I kind of blame my husband for this, nitaw.

I wanted a nook. Because, you know, they had a cuter Kate Spade cover I wanted. He told me that was a dumb reason to get an electronic device and that he thought the kindle was better. AGAINST MY BETTER JUDGMENT, I said, "well, you can choose, since it was your idea for a gift for me."

Clearly, this is ALL his fault.

*waves hand* 'Nuff said. Go pout, look fabulous and explain to him that because of his unreliable recommendation you demand a Nook Tablet. Make him pay for it and then he has to put the kids to bed and keep them out of your hair for a full week while you read on your fabulous new Nook Tablet.

Done and done.

[dylanite]

My books always work. But I have to physically turn the pages and sometimes have to lick my index finger for traction. It's really a dilemma made of balls, if I do say so myself (and, Obvs, I do).

[PinkSquirrel]

While I understand that it's annoying that it didn't last, I'm not really sure I understand expecting a product to be covered after the warranty period is over. I expect all sorts of things to be covered within the warranty period, but I don't expect anything to be covered after the warranty.

I know some credit cards offer an extra year of warranty on certain purchases. You may want to look into that.

[eclaires]

Aug 7, 2012 16:32:07 GMT -5 NitaX said:

Aug 7, 2012 16:28:26 GMT -5 eclaires said:

I kind of blame my husband for this, nitaw.

I wanted a nook. Because, you know, they had a cuter Kate Spade cover I wanted. He told me that was a dumb reason to get an electronic device and that he thought the kindle was better. AGAINST MY BETTER JUDGMENT, I said, "well, you can choose, since it was your idea for a gift for me."

Clearly, this is ALL his fault.

*waves hand* 'Nuff said. Go pout, look fabulous and explain to him that because of his unreliable recommendation you demand a Nook Tablet. Make him pay for it and then he has to put the kids to bed and keep them out of your hair for a full week while you read on your fabulous new Nook Tablet.

Done and done.

YESSSSSSSSSS. I am so doing this. I am in rare form today, b/c I've also had to deal with a-holes at SalliefuckingMae which always puts me in a terrible mood.

Also, I really do not care about having to re-buy books. I have not bought *that* many for my kindle. I borrow a lot from my library and have DL'd lots of free ones. If they don't make this right, I will get a nook. There is no way in hell I am paying for another kindle if all they are offering me is a $15 or $40 discount. Uh-uh. No.

[NitaX]

Aug 7, 2012 16:35:11 GMT -5 PinkSquirrel said:

While I understand that it's annoying that it didn't last, I'm not really sure I understand expecting a product to be covered after the warranty period is over. I expect all sorts of things to be covered within the warranty period, but I don't expect anything to be covered after the warranty.

I know some credit cards offer an extra year of warranty on certain purchases. You may want to look into that.

I think cookie was saying it's all like a gimmick. It's like Murphy's Law of Consumer Products. Like, isn't it magical how after you car hits the factory warranty that shit starts falling apart? And if you buy the extended warranty it doesn't really cover the shit you need it to cover. It's like Wha? I bought this, and this repair isn't covered? Then what the heck is covered?! Then you get mad because you've been had, hoodwinked, bamboozled ...

[cookiemdough]

You can also get refurbished Kindles at an extremely low price. If I had a bad experience I probably wouldn't want to put the money into purchasing the latest one.

[copzgirl1171]

Aug 7, 2012 16:26:32 GMT -5 pixy0stix said:

Welcome to our throw away society.

Unfortunately this. BUT I will be so upset too and I would make sure they knew how upset I was with the quality. That said I LOVE my Nook so much that I would cry if anything happened to it. It is the best gift J has ever given me, I had given up reading because it was too hard to see and now I have that back. Also, FWIW Nook service has been amazing thus far

[Daria Morgandorffer]

I'm honestly not surprised. This crap is mass produced in China and is not designed to last or be repaired. Ditto Pixy on the throw away society.

[emmybean]

Wait... What's the problem here?

[eclaires]

I don't really care if they replace the item, but I don't expect to call about an issue, be asked if I did one specific thing, if I had it in some sort of cover and then be told "well sounds like you need a new one."

They didn't even offer any other fixes. That, to me, is utterly ridiculous. It was seriously a 2 minute conversation. THAT is what sent me into a blind rage. If it's something that is so common and unfixable that it happens to a device that is less than 2 years old, that is a huge problem, and no I'm not going to purchase another one of their products. That'd be like, fool me once, shame on you, fool me twice, shame on me.

I didn't call expecting a new kindle. I called expecting they would tell me what I could do to fix my current kindle.

[dottyblue]

This exact same thing happened to my Kindle (1 month out of the 1 year warranty) and DH's Kindle (3 months out of the 1 year warranty).

I told Amazon where they could stick their lousy $15 discount. PLUS the $15 discount was for a refurbished Kindle. I could buy a brand new one for almost the same cost. I love Amazon, but this seriously pissed me off. I will never buy another Kindle.

[NitaX]

Aug 7, 2012 16:26:40 GMT -5 eclaires said:

FUCK THAT. Amazon, I used to love you, now I hate you. I hope you rot. Burn in Hell.

This is the Bible Belt Boo. We say Burn in Hell. Has Samuel L Jackson taught you nothing?

[eclaires]

NITAW! I was totally thinking of that line when I posted that. Mostly how he said that he hoped they'd burn in hell, not so much the exact words.

[eclaires]

Aug 7, 2012 16:46:34 GMT -5 @majorwife said:

Aug 7, 2012 16:42:33 GMT -5 eclaires said:

I don't really care if they replace the item, but I don't expect to call about an issue, be asked if I did one specific thing, if I had it in some sort of cover and then be told "well sounds like you need a new one."

They didn't even offer any other fixes. That, to me, is utterly ridiculous. It was seriously a 2 minute conversation. THAT is what sent me into a blind rage. If it's something that is so common and unfixable that it happens to a device that is less than 2 years old, that is a huge problem, and no I'm not going to purchase another one of their products. That'd be like, fool me once, shame on you, fool me twice, shame on me.

I didn't call expecting a new kindle. I called expecting they would tell me what I could do to fix my current kindle.

i think this is what most of us are commenting on though, that it IS that common b/c most people WILL just buy a new one and be all whatev about it.

I don't really disagree with that, but I WILL NOT BE ONE OF THOSE PEOPLE!

I'm serious when I say Amazon will never see another dime of my money over this. I don't care how convenient it is or if it is cheaper. They can burn in hell!!!!!!!!

Really, though, neither MH nor I are very disposable/throw away type people. He can fix a lot of stuff (including taking apart his old 3G iPhone not too long ago, for example), and we're not much for buying some new device, just because it's the hot, new thing.

[NitaX]

All Amazon wants is yo money!



I just thought this was funny and it needed to go some where.

[teflep]

Aug 7, 2012 16:26:32 GMT -5 pixy0stix said:

Welcome to our throw away society.

Yup. 2 years is pretty good in the tech world, IMO, ESP for high use items.

[teflep]

And, the answer is normal as they probably assumed you tried the reboot. It is prob a common issue and there s no fix.

[charminglife]

Eclaires, I'd be pissed too. Are there any state laws covering implied warranties in your state - something like this? www.oag.state.md.us/consumer/tip72.htm? We battled Sony over our HDTV that burned out after three years and they're replacing it.