Debate - Severe weather/personal vs venue responsibility

[wildrice]

I guess this is becoming my hill to die on, lol, but here is what a ticket looks like at the venue where I usher. We also accept tickets printed by the box office. There is no name on the ticket. This is what venues are scanning when people enter - this ticket looks exactly like the other tickets I have saved from numerous events at other venues, too. This is a ticket I personally used in 2019. Given the prevalence of mass shootings at concerts and theaters, leaving and reentering is against policy basically everywhere and if you've been allowed to do that multiple times, that's a security risk issue and not what employees are instructed to allow. It has literally been my role to stand by the door and advise people not to walk out or they won't be allowed to return. 


 

[sonrisa]

Jun 23, 2023 13:18:42 GMT -5 wildrice said:

I guess this is becoming my hill to die on, lol, but here is what a ticket looks like at the venue where I usher. We also accept tickets printed by the box office. There is no name on the ticket. This is what venues are scanning when people enter - this ticket looks exactly like the other tickets I have saved from numerous events at other venues, too. This is a ticket I personally used in 2019. Given the prevalence of mass shootings at concerts and theaters, leaving and reentering is against policy basically everywhere and if you've been allowed to do that multiple times, that's a security risk issue and not what employees are instructed to allow. It has literally been my role to stand by the door and advise people not to walk out or they won't be allowed to return. 


 View Attachment

Okay. We believe you for the events and venues you have worked. (It sounds like a good description of what I've seen as a patron and on a small level for ticket scanning for community events). 

But how is this relevant to this particular concert at Red Rock where we already know they sent people back to their cars at least once and then readmitted them? 

[wildrice]

Jun 23, 2023 13:40:06 GMT -5 sonrisa said:

Jun 23, 2023 13:18:42 GMT -5 wildrice said:

I guess this is becoming my hill to die on, lol, but here is what a ticket looks like at the venue where I usher. We also accept tickets printed by the box office. There is no name on the ticket. This is what venues are scanning when people enter - this ticket looks exactly like the other tickets I have saved from numerous events at other venues, too. This is a ticket I personally used in 2019. Given the prevalence of mass shootings at concerts and theaters, leaving and reentering is against policy basically everywhere and if you've been allowed to do that multiple times, that's a security risk issue and not what employees are instructed to allow. It has literally been my role to stand by the door and advise people not to walk out or they won't be allowed to return. 


 View Attachment

Okay. We believe you for the events and venues you have worked.

But how is this relevant to this particular concert at Red Rock where we already know they sent people back to their cars at least once and then readmitted them? 

I guess it's not!. But my initial curiosity was just "how does that work" and we've been discussing it. Along the way there has been insistence that things don't work the way I know they work, which is irritating me since I do actually have more familiarity with this than your average person who doesn't work/volunteer at a venue, lol. At this point, Ticketmaster is the dominant ticket provider at basically all large venues (and most small ones) and the process is roughly the same no matter where in the country you are. I guess it's possible that Red Rocks has a very different process than any other venue I've attended, but it's likely that their process is the same. So I am just curious how they managed that, that's all. 

[tacokick]

Jun 23, 2023 13:18:42 GMT -5 wildrice said:

I guess this is becoming my hill to die on, lol, but here is what a ticket looks like at the venue where I usher. We also accept tickets printed by the box office. There is no name on the ticket. This is what venues are scanning when people enter - this ticket looks exactly like the other tickets I have saved from numerous events at other venues, too. This is a ticket I personally used in 2019. Given the prevalence of mass shootings at concerts and theaters, leaving and reentering is against policy basically everywhere and if you've been allowed to do that multiple times, that's a security risk issue and not what employees are instructed to allow. It has literally been my role to stand by the door and advise people not to walk out or they won't be allowed to return. 


 View Attachment

I get a media/VIP ticket that’s a physical ticket at your venue 9/10 times because I am attending as press. It has my name, my confirmation has my name and goes to my email which also has my name. When I bring a guest, they have a ticket under their own name, attached to mine.

I guess you are a better usher than other people? Maybe they are more lax midweek? I get a break as a VIP? I don’t know what to tell you but I was breathing fresh air during Phantom.

ETA: In general, my Ticketmaster tickets go to my email or the app and both have my name attached. The ticket confirmation has my name on it. I don’t see why that isn’t enough to prove identity during weather emergency. How quickly are people working to fraudulently attend a concert in the rain with someone else’s ticket who was there but left?

[pixy0stix]

Does anyone know what Red Rocks does for readmittance? We've been rained on, but that's it so I have no experience.

[pixy0stix]

Jun 23, 2023 13:54:17 GMT -5 tacokick said:

Jun 23, 2023 13:18:42 GMT -5 wildrice said:

I guess this is becoming my hill to die on, lol, but here is what a ticket looks like at the venue where I usher. We also accept tickets printed by the box office. There is no name on the ticket. This is what venues are scanning when people enter - this ticket looks exactly like the other tickets I have saved from numerous events at other venues, too. This is a ticket I personally used in 2019. Given the prevalence of mass shootings at concerts and theaters, leaving and reentering is against policy basically everywhere and if you've been allowed to do that multiple times, that's a security risk issue and not what employees are instructed to allow. It has literally been my role to stand by the door and advise people not to walk out or they won't be allowed to return. 


 View Attachment

I get a media/VIP ticket that’s a physical ticket at your venue 9/10 times because I am attending as press. It has my name, my confirmation has my name and goes to my email which also has my name. When I bring a guest, they have a ticket under their own name, attached to mine.

I guess you are a better usher than other people? Maybe they are more lax midweek? I get a break as a VIP? I don’t know what to tell you but I was breathing fresh air during Phantom.

Ok, hold up, that's a different ticket experience than an average ticket holder.

ETA - and theatre is vastly different than concerts with security et al in my experience. You're comparing apples and oranges.

[sonrisa]

Jun 23, 2023 13:48:51 GMT -5 wildrice said:

Jun 23, 2023 13:40:06 GMT -5 sonrisa said:

Okay. We believe you for the events and venues you have worked.

But how is this relevant to this particular concert at Red Rock where we already know they sent people back to their cars at least once and then readmitted them? 

I guess it's not!. But my initial curiosity was just "how does that work" and we've been discussing it. Along the way there has been insistence that things don't work the way I know they work, which is irritating me since I do actually have more familiarity with this than your average person who doesn't work/volunteer at a venue, lol. At this point, Ticketmaster is the dominant ticket provider at basically all large venues (and most small ones) and the process is roughly the same no matter where in the country you are. I guess it's possible that Red Rocks has a very different process than any other venue I've attended, but it's likely that their process is the same. So I am just curious how they managed that, that's all. 

It sounds like Red Rocks has extreme weather on a regular basis. They must have something worked out (given that they did send people out and in). 

[tacokick]

Jun 23, 2023 13:56:28 GMT -5 pixy0stix said:

Jun 23, 2023 13:54:17 GMT -5 tacokick said:

I get a media/VIP ticket that’s a physical ticket at your venue 9/10 times because I am attending as press. It has my name, my confirmation has my name and goes to my email which also has my name. When I bring a guest, they have a ticket under their own name, attached to mine.

I guess you are a better usher than other people? Maybe they are more lax midweek? I get a break as a VIP? I don’t know what to tell you but I was breathing fresh air during Phantom.

Ok, hold up, that's a different ticket experience than an average ticket holder.

Wildrice brought up the theater and I was responding to her since I attend the one she ushers at. Apparently no one is allowed out of the theater building ever but I have. I was not the only one and I don’t know if they had regular tickets or not but I can’t imagine most of them were press, the press list is pretty small and I know most of the people.



But I’ve also left and returned to many concert venues using a paid for, emailed, scanned Ticketmaster ticket and my ID. I like fresh air between sets! It’s never been a big deal. I tell them I’m stepping out, I breathe, I come back in a few minutes and show them my ticket again and my ID. Easy peasy. I don’t know why this couldn’t happen during a freak storm.

The only time it was an issue was during Prince and they had a ton of signs up saying you couldn’t leave.

[mcsangel2]

Jun 23, 2023 14:01:34 GMT -5 tacokick said:

Jun 23, 2023 13:56:28 GMT -5 pixy0stix said:

Ok, hold up, that's a different ticket experience than an average ticket holder.

Wildrice brought up the theater and I was responding to her since I attend the one she ushers at. Apparently no one is allowed out of the theater building ever but I have. I was not the only one and I don’t know if they had regular tickets or not but I can’t imagine most of them didn’t, the press list is pretty small and I know most of the people.



But I’ve also left and returned to many concert venues using a paid for, emailed, scanned Ticketmaster ticket and my ID. I like fresh air between sets! It’s never been a big deal. I tell them I’m stepping out, I breathe, I come back in a few minutes and show them my ticket again and my ID. Easy peasy. I don’t know why this couldn’t happen during a freak storm.

The only time it was an issue was during Prince and they had a ton of signs up saying you couldn’t leave.

I have never ever been to a concert/theatre/sporting event that allowed you to leave the building/security perimeter and then come back in. I HAVE been to venues that have terraces/balconies for people that want to get fresh air, but these spaces aren't accessible externally, only through the building.

I am sure your VIP status is a huge factor in your experience.

[TR]

are you both enjoying dying on this hill? lol

[tacokick]

Jun 23, 2023 14:11:03 GMT -5 mcsangel2 said:

Jun 23, 2023 14:01:34 GMT -5 tacokick said:

Wildrice brought up the theater and I was responding to her since I attend the one she ushers at. Apparently no one is allowed out of the theater building ever but I have. I was not the only one and I don’t know if they had regular tickets or not but I can’t imagine most of them didn’t, the press list is pretty small and I know most of the people.



But I’ve also left and returned to many concert venues using a paid for, emailed, scanned Ticketmaster ticket and my ID. I like fresh air between sets! It’s never been a big deal. I tell them I’m stepping out, I breathe, I come back in a few minutes and show them my ticket again and my ID. Easy peasy. I don’t know why this couldn’t happen during a freak storm.

The only time it was an issue was during Prince and they had a ton of signs up saying you couldn’t leave.

I have never ever been to a concert/theatre/sporting event that allowed you to leave the building/security perimeter and then come back in. I HAVE been to venues that have terraces/balconies for people that want to get fresh air, but these spaces aren't accessible externally, only through the building.

I am sure your VIP status is a huge factor in your experience.

For the theater, maybe? They don’t check it before I leave so I don’t know how they’d know what kind of ticket I have.

I have a regular ticket like everyone else for concerts. I just go right out to the street and go back in. Hundreds of times. I just ask and no one has ever said no.

I never go to sporting events so no clue what they are like at all.

[tacokick]

Jun 23, 2023 14:11:41 GMT -5 TR said:

are you both enjoying dying on this hill? lol

Yes? It’s bizarre to be told that something I’ve done hundreds of times over the years is impossible and never happened lol

Or that during an freak storm, they could just trust the sopping wet person standing in front of them with a ticket really was just there and wants to return and finish out the concert.

[TR]

Jun 23, 2023 14:22:14 GMT -5 tacokick said:

Jun 23, 2023 14:11:41 GMT -5 TR said:

are you both enjoying dying on this hill? lol

Yes? It’s bizarre to be told that something I’ve done hundreds of times over the years is impossible and never happened lol

Or that during an freak storm, they could just trust the sopping wet person standing in front of them with a ticket really was just there and wants to return and finish out the concert.

Ok We'll make sure to bury you together and give you a nice joint headstone.

[tacokick]

Jun 23, 2023 14:25:08 GMT -5 TR said:

Jun 23, 2023 14:22:14 GMT -5 tacokick said:

Yes? It’s bizarre to be told that something I’ve done hundreds of times over the years is impossible and never happened lol

Or that during an freak storm, they could just trust the sopping wet person standing in front of them with a ticket really was just there and wants to return and finish out the concert.

Ok We'll make sure to bury you together and give you a nice joint headstone.

But will you check ID??

[InBetweenDays]

I wonder if it does have to do with having VIP tickets. Every venue I've been to recently - even the theater where we saw Les Mis last weekend - has a no re-admittance policy. Once the ticket has been scanned it is void and can't be scanned again. And if the ticket comes up as having already been used I don't know how the people scanning the tickets at busier events would be able to track who had just popped out for fresh air versus who was trying to come in for the first time.

[TR]

Jun 23, 2023 14:25:49 GMT -5 tacokick said:

Jun 23, 2023 14:25:08 GMT -5 TR said:

Ok We'll make sure to bury you together and give you a nice joint headstone.

But will you check ID??

Only if you dig yourself out and try to go back in.

[pixy0stix]

The only venues I've been to that allow people to come back in are teeny venues that use a wristband system. All the others have signs up that you won't be readmitted. Because of those signs I've never tried/asked. I have seen people arguing at the door with security because they've left and tried to come back in.

[StrawberryBlondie]

I think it's a little of both. I think outdoor venues have a responsibility to cancel or reschedule outdoor events when the weather is severe. But I also do think if they don't, and you go, you sort of assume the risks associated with it.

[MrsAxilla]

Jun 23, 2023 6:59:19 GMT -5 wildrice said:

Jun 22, 2023 23:30:42 GMT -5 MrsAxilla said:

Also happened to me multiple times at Coors Field (honestly it’s happened at more outdoor venues than I can count. Google phish dicks naked dude; no pornographic material, despite the search terms) and there’s not always adequate shelter so people are sent to their cars and now people Uber so where do they go??

Also how does the venue track who is returning? Most places are mobile entry only these days and tickets can't be scanned twice. Once you leave, you can't come back.

They let everyone in, the times it happened to me. I’m sure a few ticketless people get through, but there’s usually not a ton of people still hanging in the lot after show time.

[MrsAxilla]

Also we had to walk through the metal detectors again, but no bag recheck. But remember I go to hippie shows 😜😎

[wildrice]

Jun 23, 2023 14:22:14 GMT -5 tacokick said:

Jun 23, 2023 14:11:41 GMT -5 TR said:

are you both enjoying dying on this hill? lol

Yes? It’s bizarre to be told that something I’ve done hundreds of times over the years is impossible and never happened lol

Or that during an freak storm, they could just trust the sopping wet person standing in front of them with a ticket really was just there and wants to return and finish out the concert.

If you haven't been to concerts in the last 3 years but have been to hundreds of concerts, you must have attended many of them years ago. Perhaps things used to be different - I didn't used to have access to things the way I do now so I have no idea. With smartphones a lot of procedures have changed. You would be surprised the things people will try to get away with. If a venue allows people to come and go at will they are inviting security and capacity issues, which most venues are not going to risk.

I feel like we are living in parallel universes with this conversation. Your experiences do not match my own at all. I find it hard to believe that the Hippodrome is letting a bunch of people out on the streets at intermission (and not in the roped off smoking area) when there is an explicit policy that is communicated to every worker, every time, that this is strictly prohibited. Maybe you've found a loophole but this is not the norm nor what people should expect when attending a show. And frankly, any security person who is allowing this to happen should be fired. There are metal detectors and security checks for a reason.

[pixy0stix]

Jun 23, 2023 19:07:31 GMT -5 MrsAxilla said:

Also we had to walk through the metal detectors again, but no bag recheck. But remember I go to hippie shows 😜😎

I have a friend pretty high up in event security for Denver venues, and he says the hippy shows are the worst people wise. Rock/metal shows people act up, security sits in them for a while, and they straighten up and apologize. Hippy shows they whine and act like privileged douches. Aka, more people get kicked out of hippy shows here.

[MrsAxilla]

Jun 23, 2023 20:24:22 GMT -5 pixy0stix said:

Jun 23, 2023 19:07:31 GMT -5 MrsAxilla said:

Also we had to walk through the metal detectors again, but no bag recheck. But remember I go to hippie shows 😜😎

I have a friend pretty high up in event security for Denver venues, and he says the hippy shows are the worst people wise. Rock/metal shows people act up, security sits in them for a while, and they straighten up and apologize. Hippy shows they whine and act like privileged douches. Aka, more people get kicked out of hippy shows here.

Sounds like the douchey “hippies” get thrown out. I’m very familiar with their kind - lol! We’re likely to complain you won’t let us in with our weed, but we’re unlikely to load up and weapons during lax security and blow the place up. We’ll definitely exploit the lax by trying to get our flasks and drugs through again. But we’re here for the music, man, not any violence.

[isabel]

I’m ignoring the re-entry debate to say that I think the people who went (locals in particular) didn’t make the greatest of decisions. However, I also think we often get weather forecasts that end up being nowhere near as severe as they predict and so I can also see, as a local, how you might be willing to take your chances.

All that said, I think the blame lies entirely with Red Rocks. There is not enough indoor space for everyone and to warn them two minutes in advance is lunacy. You can’t even get up the stairs to the top deck in that amount of time, let alone to your car. They were monitoring the weather. They had a responsibility to their patrons to make the safe call.

[lostrn]

I have a couple thoughts...first of all none of my tickets over the years have had my name on the actual ticket. The confirmation email sure, but not the ticket. And there's been no reentry, you leave, you're done. Even when I went to see a movie at a "theater" with a q&a after with the director. It wasn't much more than a movie but we weren't allowed to leave and come back, much to my husband's annoyance.

I've been to a few different venues in bad weather, if the show is on hold for bad weather there are designated places to wait. If you are still in the parking lot you need to stay there. I personally trust the venue to have a better handle on the weather near the venue compared to my weather channel app. I'm a concert lover so if the show is on I will drive to the venue just in case it all blows over or my weather app is wrong.

[tacokick]

Jun 23, 2023 19:16:46 GMT -5 wildrice said:

Jun 23, 2023 14:22:14 GMT -5 tacokick said:

Yes? It’s bizarre to be told that something I’ve done hundreds of times over the years is impossible and never happened lol

Or that during an freak storm, they could just trust the sopping wet person standing in front of them with a ticket really was just there and wants to return and finish out the concert.

If you haven't been to concerts in the last 3 years but have been to hundreds of concerts, you must have attended many of them years ago. Perhaps things used to be different - I didn't used to have access to things the way I do now so I have no idea. With smartphones a lot of procedures have changed. You would be surprised the things people will try to get away with. If a venue allows people to come and go at will they are inviting security and capacity issues, which most venues are not going to risk.

I feel like we are living in parallel universes with this conversation. Your experiences do not match my own at all. I find it hard to believe that the Hippodrome is letting a bunch of people out on the streets at intermission (and not in the roped off smoking area) when there is an explicit policy that is communicated to every worker, every time, that this is strictly prohibited. Maybe you've found a loophole but this is not the norm nor what people should expect when attending a show. And frankly, any security person who is allowing this to happen should be fired. There are metal detectors and security checks for a reason.

Ok! Yes, I have attended a lot of concerts. I attended multiple shows a week for for decades; we’ve talked about this before.

I even had a iPhone for about 10? 12? years pre-Covid lol Digital tickets aren’t some brand new innovation.

You’d be surprised what you can do if you just ask politely. Maybe you don’t ask and are too busy watching the show to notice what else is going on? No clue. Maybe you are vastly overestimating how many people are stepping outside? Or underestimating how easy it is to check a ticket and ID again when someone returns? No capacity issue! I go through security again! They even recognize me because I was just there talking to them five minutes ago.

I’m glad you’re a great usher who would never let someone step outside. Maybe the other people have since lost their jobs! I don’t work there or hear the lectures you do.

I totally believe you follow all the rules and would never think of leaving a concert for even second to get a breath of fresh air but that doesn’t make my own experiences invalid. I accept people have different experiences in life.

[wanderingback]

This thread has gotten way bizarre.

[TR]

Jun 24, 2023 12:23:09 GMT -5 wanderingback said:

This thread has gotten way bizarre.

.proboards.com could be our forum name lol

[rubytue]

Coming in to opine because I go to tons of shows, big, small, and tiny venues. So, I have tickets tonight at Merriweather, through Ticketmaster. They are in my passbook on my phone, and there isn’t even a barcode. I’ve had these before, and it handshakes with the scanner thing by…Bluetooth? I don’t know. But it’s magic. And on top of that, the tickets are not transferable, so I can’t even give my friend hers. No names anywhere, and how would my name and my ID help her with her ticket. We do screeenshot because the ushers check for the pavilion but just look that you have a pavilion seat.

FWIW, I’ve collected ticket stubs for every concert I’ve been to, and I hate this system for my collection but it’s also a pain for things like giving my friend her own ticket to get in. Though that usually works, the cure just limited transfers. But, this has mostly happened in the past 3-5 years.

Smaller venues (the Hamilton, for example), it’s just a bar code and you can email to tickets to people. And they check ID for beer wristbands, but not that it matches. I’ve gone in on tickets with others name, because they weren’t using them and emailed the barcode. Even smaller venues, say Jammin Jave, only recently went to a bar code. Last time I went (January) it was still a name on a list, but my seats for September are bar codes. We shall see if I need to have the code scanner or is the name check list will still work.

[tacokick]

Jun 25, 2023 14:48:09 GMT -5 mofongo said:

Jun 23, 2023 14:22:14 GMT -5 tacokick said:

Yes? It’s bizarre to be told that something I’ve done hundreds of times over the years is impossible and never happened lol

Or that during a freak storm, they could just trust the sopping wet person standing in front of them with a ticket really was just there and wants to return and finish out the concert.

You seem to be having a different experience than everyone else! Lol, now if you’re getting in as media/vip that would explain it!

I’ve attended many concerts, theater shows, sporting events, etc. I have never had a ticket with my name on it! Also never been able to come and go as I please.

I dunno! This is really is one of the more bizarre discussions I’ve had online, I had never thought twice about it at all.

I’m not leaving for hours and coming back, it’s hot/crowded in the venue and I step out for some air. I just politely ask and they let me do it 🤷🏻‍♀️

I don’t think anyone has shared that they asked to do this and were refused so maybe other people just aren’t asking? Don’t realize this is what other people in the crowd are doing? It’s regional? Not a clue.

Everyone here is more than welcome to attend a crowded, ticketed, indoor concert and ask the people at the door if you can step out for some fresh air during a set break. Report back!